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Ecw Technical Support Analyst Jobs (NOW HIRING)

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

CCS Horizon

Technical Support Analyst

Plano, TX · On-site

$65K - $120K/yr

Candidate Requirements: - Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline. - Minimum of 3 years experience with Windows ...

Veteran-friendly

Urgent

Phaxis

Technical Support Analyst

South Jordan, UT · On-site

Technical aptitude for supporting a wide range of IT systems and applications. * Proficient in basic computer skills, including typing, email, and navigating Windows systems. * Responsible for ...

Irium - Mexico

Technical Support Analyst

Elkin, NC · On-site

Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets ...

ECS

Technical Support Analyst

San Francisco, CA · On-site

$81K - $85K/yr

The position requires strong customer service as well as proven technical skills, and is responsible for first-tier support for Windows desktops (hardware, OS and software), peripherals, networked ...

New

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months * candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users ...

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Ecw Technical Support Analyst information

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$15

$27

$43

How much do ecw technical support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ecw technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an ECW Technical Support Analyst?

An ECW Technical Support Analyst is a professional who provides technical assistance and troubleshooting support for eClinicalWorks (ECW) software, which is widely used in healthcare settings for electronic health records (EHR) and practice management. They help end-users resolve software issues, install updates, and ensure the smooth operation of ECW systems. This role may involve both remote and on-site support, working with healthcare providers, administrative staff, and IT teams. Strong communication, problem-solving skills, and a good understanding of healthcare workflows are essential for this position.

What are the key skills and qualifications needed to thrive as an ECW Technical Support Analyst?

To thrive as an eCW Technical Support Analyst, you need a solid understanding of healthcare IT, troubleshooting methodologies, and knowledge of eClinicalWorks (eCW) software, typically supported by a relevant degree or technical certifications. Familiarity with ticketing systems, remote desktop tools, and eCW modules is frequently required. Strong problem-solving abilities, communication skills, and customer service orientation help analysts efficiently resolve user issues and build trust. These skills ensure timely and effective support, minimize system downtime, and enhance the overall user experience in healthcare environments.

What are some common challenges faced by ECW Technical Support Analysts, and how can they be managed effectively?

ECW Technical Support Analysts often encounter challenges such as troubleshooting complex electronic health record (EHR) issues, managing high volumes of support tickets, and communicating technical solutions to users with varying levels of technical understanding. Effective management includes staying updated on ECW system updates, utilizing knowledge bases, and collaborating closely with both internal IT teams and end-users. Building strong problem-solving skills and maintaining clear communication can help analysts resolve issues efficiently and support healthcare providers in delivering seamless patient care.

What is the difference between Ecw Technical Support Analyst vs Ecw Implementation Specialist?

AspectEcw Technical Support AnalystEcw Implementation Specialist
CredentialsIT certifications, technical support experienceProject management, technical certifications, industry experience
Work EnvironmentHelp desk, support teams, client troubleshootingOn-site/remote implementation projects, client training
Employer & IndustryHealthcare software companies, hospitalsHealthcare IT vendors, healthcare organizations

The Ecw Technical Support Analyst primarily provides ongoing technical support and troubleshooting for clients, focusing on resolving issues quickly. In contrast, the Ecw Implementation Specialist is involved in deploying and configuring the software during initial setup, often working directly with clients to ensure successful implementation. Both roles require technical knowledge of Ecw systems but differ in scope and responsibilities.

What are popular job titles related to Ecw Technical Support Analyst jobs?

For Ecw Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Ecw Technical Support Analyst job openings in the United States as of September 2026, with employment types broken down into 65% Full Time, and 35% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Overland Park, KS • On-site

WellSky
Software Development • 1 - 5K employees
Learn more about WellSkyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 hours ago

WellSky rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate.
This opening is with our Post Acute Care Facilities Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
  • Review, troubleshoot, and document escalated application technical issues.
  • Assist engineering and quality assurance teams to identify, debug, test, and resolve client-facing application issues.
  • Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
  • Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
  • Ensure required response time and resolution times are met.
  • Perform other job duties as assigned.

Required Qualifications:
  • Bachelor's Degree or equivalent work experience
  • At least 2-4 years relevant work experience

Preferred Qualifications:
  • Experience working in a clinical environment

Job Expectations:
  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
  • Excellent medical with Rx, dental, and vision benefits
  • Mental Health support through EAP
  • Generous paid time off, plus 13 paid holidays
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
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