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Ecw Technical Support Analyst Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

Real Floors, Inc.

Technical Support Analyst

Dallas, TX · On-site

Technical Support Analyst REPORTS TO: Director, Information Technology LOCATION: 11110 Goodnight Lane Suite 100 Dallas, TX 75229 JOB TYPE: Full-Time | Monday - Friday | 8:00am-5:00pm COMPANY OVERVIEW:

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

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Ecw Technical Support Analyst information

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$15

$27

$43

How much do ecw technical support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ecw technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an ECW Technical Support Analyst?

An ECW Technical Support Analyst is a professional who provides technical assistance and troubleshooting support for eClinicalWorks (ECW) software, which is widely used in healthcare settings for electronic health records (EHR) and practice management. They help end-users resolve software issues, install updates, and ensure the smooth operation of ECW systems. This role may involve both remote and on-site support, working with healthcare providers, administrative staff, and IT teams. Strong communication, problem-solving skills, and a good understanding of healthcare workflows are essential for this position.

What are the key skills and qualifications needed to thrive as an ECW Technical Support Analyst?

To thrive as an eCW Technical Support Analyst, you need a solid understanding of healthcare IT, troubleshooting methodologies, and knowledge of eClinicalWorks (eCW) software, typically supported by a relevant degree or technical certifications. Familiarity with ticketing systems, remote desktop tools, and eCW modules is frequently required. Strong problem-solving abilities, communication skills, and customer service orientation help analysts efficiently resolve user issues and build trust. These skills ensure timely and effective support, minimize system downtime, and enhance the overall user experience in healthcare environments.

What are some common challenges faced by ECW Technical Support Analysts, and how can they be managed effectively?

ECW Technical Support Analysts often encounter challenges such as troubleshooting complex electronic health record (EHR) issues, managing high volumes of support tickets, and communicating technical solutions to users with varying levels of technical understanding. Effective management includes staying updated on ECW system updates, utilizing knowledge bases, and collaborating closely with both internal IT teams and end-users. Building strong problem-solving skills and maintaining clear communication can help analysts resolve issues efficiently and support healthcare providers in delivering seamless patient care.

What is the difference between Ecw Technical Support Analyst vs Ecw Implementation Specialist?

AspectEcw Technical Support AnalystEcw Implementation Specialist
CredentialsIT certifications, technical support experienceProject management, technical certifications, industry experience
Work EnvironmentHelp desk, support teams, client troubleshootingOn-site/remote implementation projects, client training
Employer & IndustryHealthcare software companies, hospitalsHealthcare IT vendors, healthcare organizations

The Ecw Technical Support Analyst primarily provides ongoing technical support and troubleshooting for clients, focusing on resolving issues quickly. In contrast, the Ecw Implementation Specialist is involved in deploying and configuring the software during initial setup, often working directly with clients to ensure successful implementation. Both roles require technical knowledge of Ecw systems but differ in scope and responsibilities.

What are popular job titles related to Ecw Technical Support Analyst jobs?

For Ecw Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Ecw Technical Support Analyst job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Dallas, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 18 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas. 


Technical Support Analyst Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 

Technical Support Analyst Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills.

Ability to multi-task and prioritize job requirements. 

Strong personal organization skills. 

Bachelor's degree preferred, but not required. 

McAfee's product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


12+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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