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Ecw Technical Support Analyst Jobs (NOW HIRING)

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

System One

Technical Support Analyst

Merrifield, VA · On-site

Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities * Provide technical support for desktop ...

Sureify

Technical Support Analyst

OR · On-site +1

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Sureify

Technical Support Analyst

$66K - $88K/yr

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

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Ecw Technical Support Analyst information

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$43

How much do ecw technical support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ecw technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is an ECW Technical Support Analyst?

An ECW Technical Support Analyst is a professional who provides technical assistance and troubleshooting support for eClinicalWorks (ECW) software, which is widely used in healthcare settings for electronic health records (EHR) and practice management. They help end-users resolve software issues, install updates, and ensure the smooth operation of ECW systems. This role may involve both remote and on-site support, working with healthcare providers, administrative staff, and IT teams. Strong communication, problem-solving skills, and a good understanding of healthcare workflows are essential for this position.

What are the key skills and qualifications needed to thrive as an ECW Technical Support Analyst?

To thrive as an eCW Technical Support Analyst, you need a solid understanding of healthcare IT, troubleshooting methodologies, and knowledge of eClinicalWorks (eCW) software, typically supported by a relevant degree or technical certifications. Familiarity with ticketing systems, remote desktop tools, and eCW modules is frequently required. Strong problem-solving abilities, communication skills, and customer service orientation help analysts efficiently resolve user issues and build trust. These skills ensure timely and effective support, minimize system downtime, and enhance the overall user experience in healthcare environments.

What are some common challenges faced by ECW Technical Support Analysts, and how can they be managed effectively?

ECW Technical Support Analysts often encounter challenges such as troubleshooting complex electronic health record (EHR) issues, managing high volumes of support tickets, and communicating technical solutions to users with varying levels of technical understanding. Effective management includes staying updated on ECW system updates, utilizing knowledge bases, and collaborating closely with both internal IT teams and end-users. Building strong problem-solving skills and maintaining clear communication can help analysts resolve issues efficiently and support healthcare providers in delivering seamless patient care.

What is the difference between Ecw Technical Support Analyst vs Ecw Implementation Specialist?

AspectEcw Technical Support AnalystEcw Implementation Specialist
CredentialsIT certifications, technical support experienceProject management, technical certifications, industry experience
Work EnvironmentHelp desk, support teams, client troubleshootingOn-site/remote implementation projects, client training
Employer & IndustryHealthcare software companies, hospitalsHealthcare IT vendors, healthcare organizations

The Ecw Technical Support Analyst primarily provides ongoing technical support and troubleshooting for clients, focusing on resolving issues quickly. In contrast, the Ecw Implementation Specialist is involved in deploying and configuring the software during initial setup, often working directly with clients to ensure successful implementation. Both roles require technical knowledge of Ecw systems but differ in scope and responsibilities.

What are popular job titles related to Ecw Technical Support Analyst jobs?

For Ecw Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Ecw Technical Support Analyst job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Merrifield, VA • On-site

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities

  • Provide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding
  • Support break/fix hardware troubleshooting and repair, managing issues from start to finish
  • Test and validate returned devices through the return merchandise authorization (RMA) process
  • Manage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out
  • Fulfill software installation, updates, and troubleshooting requests
  • Support virtual environment tasks such as VM requests and related issues
  • Work on-site at headquarters five days a week, ensuring timely and effective technical support
Requirements
  • 1-5+ years of desktop/technical support experience
  • Experience with the ServiceNow ticketing system or equivalent
  • Strong communication skills with the ability to provide daily updates and status reports
  • Proficiency in imaging, deploying, and troubleshooting laptops and desktops
  • Ability to support hardware and software troubleshooting end-to-end
  • Comfortable working onsite at headquarters
Nice to Have
  • Financial/Banking industry experience

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2 #LI-CB5 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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