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Ecommerce Support Manager Jobs (NOW HIRING)

Gymreapers

Manager, E-Commerce

Nampa, ID · On-site

Position Overview The Ecommerce Manager is responsible for managing the company's online sales strategy. Reporting to the Director of eCommerce, you will work to optimize the performance of our ...

Gymreapers

Manager, E-Commerce

Nampa, ID · On-site

Position Overview The Ecommerce Manager is responsible for managing the company's online sales strategy. Reporting to the Director of eCommerce, you will work to optimize the performance of our ...

Sportsfan & SockEm'

Ecommerce Manager

Denver, CO · On-site

Description: ECOMMERCE AND INTERACTIVE MARKETING MANAGER We are looking for an entrepreneurial candidate for an exciting, challenging, and fast-paced role. The ideal candidate will be smart, driven ...

North40 Outfitters

E-Commerce Manager

Great Falls, MT · On-site

As an E-Commerce Manager at North 40, you will be responsible for leading our end-to-end digital ... Support seasonal and promotional planning aligned with farm & ranch retail cycles * Oversee day-to ...

Gymreapers

Manager, E-Commerce

Nampa, ID · On-site

Position Overview The Ecommerce Manager is responsible for managing the company's online sales strategy. Reporting to the Director of eCommerce, you will work to optimize the performance of our ...

National Oak

Ecommerce Manager

Lakeland, FL · On-site

As the Ecommerce Manager, you will be working on a team dedicated to implementing our online sales ... Training, managerial support and growth #SJ Equal Opportunity Employer This employer is required to ...

CorDx

Ecommerce Manager

Alpharetta, GA · On-site

Manage e-commerce system email marketing, social media, and other digital marketing channels to drive results and realize goals. * Analyze marketing data and metrics to measure campaign effectiveness ...

Cesna Group

E-Commerce Manager

Rancho Cucamonga, CA · On-site

$50K - $100K/yr

The ideal candidate has hands-on experience managing e-commerce channels, a strong analytical mindset, and the ability to drive performance through data, marketing, and operations. * - Lead the ...

Aosom LLC

eCommerce Manager

Huntington Beach, CA · On-site

$75K - $90K/yr

Align inventory, demand forecasting, and fulfillment strategies to support omnichannel availability ... both ecommerce and B2B sales *  Demonstrated experience managing omnichannel sales across ...

IMH Fragrance

E-Commerce Intern

Columbus, OH · On-site

Support day-to-day management of our e-commerce website and marketplace accounts. * Maintain and update product listings, descriptions, images, pricing, promotions, and product information. * Assist ...

Crescent Foods

Ecommerce Manager

Chicago, IL · On-site

The E-commerce Manager works closely with marketing, logistics, and IT teams to ensure smooth operations and growth of the e-commerce platform. This position typically works traditional hours, but ...

Crescent Foods

Ecommerce Manager

Chicago, IL · On-site

$75K - $95K/yr

The E-commerce Manager works closely with marketing, logistics, and IT teams to ensure smooth operations and growth of the e-commerce platform. This position typically works traditional hours, but ...

Sbhonline

ECommerce Manager

Eatontown, NJ · On-site

E-commerce Manager (Junior to Mid-level) Location: Eatontown, NJ (In-office) Job Type: Full-time Schedule: Monday through Friday Salary: DoE We are looking for a motivated E-commerce Manager to join ...

TopView Sightseeing

Ecommerce Manager

Dallas, TX · On-site

You will wear multiple hats to manage the end-to-end ecommerce experience - toggling seamlessly between high-level strategy and hands-on execution. The ideal candidate blends an analytical mindset ...

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Ecommerce Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do ecommerce support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ecommerce support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an ecommerce support manager?

Ecommerce Support Managers oversee the customer service and support operations for online retail businesses. They are responsible for ensuring that customers have a smooth shopping experience by managing support teams, handling escalated issues, implementing support processes, and analyzing customer feedback. Their role often involves coordinating with other departments such as IT, logistics, and sales to resolve issues quickly and improve the overall customer journey. Ecommerce Support Managers also use various tools and platforms to track service metrics and optimize support efficiency.

What are the key skills and qualifications needed to thrive as an ecommerce support manager?

To thrive as an Ecommerce Support Manager, you need expertise in customer service operations, a solid understanding of ecommerce platforms, and experience in team leadership, often supported by a relevant degree or equivalent experience. Familiarity with ecommerce software like Shopify, Magento, CRM systems, and ticketing tools such as Zendesk is typically required. Strong problem-solving abilities, excellent communication, and the capacity to manage and motivate teams are crucial soft skills. These competencies ensure efficient support processes, high customer satisfaction, and seamless online shopping experiences.

What are some common challenges faced by an ecommerce support manager, and how can they be addressed?

Ecommerce Support Managers often face challenges such as handling high volumes of customer inquiries, ensuring seamless communication between support teams and other departments, and keeping up with rapidly changing ecommerce technologies. To address these, it’s important to implement efficient ticketing systems, regularly train staff on new tools and processes, and foster a collaborative environment with sales, marketing, and IT teams. Proactively analyzing customer feedback and support trends can also help in identifying recurring issues and improving overall customer satisfaction.

What cities are hiring for Ecommerce Support Manager jobs?

Cities with the most Ecommerce Support Manager job openings:

What states have the most Ecommerce Support Manager jobs?

States with the most job openings for Ecommerce Support Manager jobs include:

What are popular job titles related to Ecommerce Support Manager jobs?

For Ecommerce Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Support Manager job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 5% Full Time, 80% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

eCommerce Manager

Albuquerque, NM • On-site

Goodwill Industries of New Mexico
Retail • 201 - 500 employees
Learn more about Goodwill Industries of New Mexicoexternal

Full-time

Posted 20 days ago

Job description

Description

Passionate about eCommerce and driving results? Join Goodwill Industries of New Mexico as our E-Commerce Manager and lead the day-to-day operations of our online sales platforms. You'll oversee a team, optimize processes, and collaborate across departments to grow revenue and enhance the customer experience. Apply today and make an impact online and in your community.


This is an exempt position, and pay is determined based on experience.


Essential Duties:

  • Execute eCommerce strategies to drive sales growth, improve customer experience, and increase market share. 
  • Lead, manage, and train eCommerce associates, including Assistant Managers and/or Retail Leads, providing guidance, coaching, and development opportunities. 
  • Analyze sales data, customer behavior, and market trends to inform business decisions, identify growth opportunities, and optimize eCommerce operations. 
  • Collaborate with other cross-functional teams to ensure alignment and successful execution of eCommerce initiatives. 
  • Monitor industry trends, best practices, and emerging technologies to continuously improve eCommerce performance and maintain a competitive advantage. 
  • Ensure compliance with Goodwill Industries of New Mexico policies, procedures, standards, and all applicable laws and regulations. 
  • Adhere to Goodwill attendance and punctuality requirements. 
  • Provide excellent customer service to internal and external customers. 
  • Maintain HIPAA compliance and confidentiality of sensitive and privileged information. 
  • Implement CARF standards within assigned programs and uphold professional ethics as outlined in the Code of Conduct and Business Ethics Policy. 
  • Perform other related duties as assigned.

Requirements

  • Ability to take initiative- Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identify new opportunities before being asked.
  • Strong communication skills to effectively communicate with various levels both verbally and in writing.
  • Ability to identify high-potential employees, build succession plans and ensure effectiveraining.
  • Ability to handle sensitive information with discretion and maintain professionalism in all interactions.
  • Effectively communicate and implement new initiatives, processes and organizational priorities.
  • Excellent organizational, time management, and customer service skills.
  • Ability to manage multiple priorities and work independently.

Supervisory Responsibilities:

Directly supervises eCommerce employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 


Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.    

  • Bachelor's degree in business, Marketing, or related field, or equivalent experience (minimum 5-7 years) in eCommerce management or a related field. 
  • Minimum of 3-5 years of experience in eCommerce management, with a proven track record of driving sales growth and improving customer satisfaction. 
  • Media marketing experience 
  • Strong leadership and team management skills, with experience in coaching and developing team members. 

Apply