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Ecommerce Support Manager Jobs (NOW HIRING)

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

ITAD USA®

Ecommerce Specialist

Carrollton, TX · On-site

The e-commerce support specialist plays a critical role in the success of ITAD USA by ensuring a ... Proficiency in using CRM systems and customer support software (e.g., eDesk, Zendesk, HubSpot ...

Jimmy Jazz

E-Commerce Manager

Secaucus, NJ

He/she will manage the ecommerce support team as well as the day-to-day tasks for the ecommerce department. Additional responsibilities include, email marketing, Website QA, Functionality Testing ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

Responsible for supporting sales staff by providing administrative, market pricing, and customer ... Updates managers by consolidating, analyzing, and forwarding weekly action summaries. Resolves ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

Responsible for supporting sales staff by providing administrative, market pricing, and customer ... Updates managers by consolidating, analyzing, and forwarding weekly action summaries. Resolves ...

Valid8 Financial, Inc.

NY · On-site

USA Roller Chain is seeking a technically capable and detail-oriented E-Commerce Manager to support ... Support implementation of new features, integrations, and improvements * Assist with ...

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Ecommerce Support Manager information

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$22.5K

$67.9K

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How much do ecommerce support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ecommerce support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an ecommerce support manager?

Ecommerce Support Managers oversee the customer service and support operations for online retail businesses. They are responsible for ensuring that customers have a smooth shopping experience by managing support teams, handling escalated issues, implementing support processes, and analyzing customer feedback. Their role often involves coordinating with other departments such as IT, logistics, and sales to resolve issues quickly and improve the overall customer journey. Ecommerce Support Managers also use various tools and platforms to track service metrics and optimize support efficiency.

What are the key skills and qualifications needed to thrive as an ecommerce support manager?

To thrive as an Ecommerce Support Manager, you need expertise in customer service operations, a solid understanding of ecommerce platforms, and experience in team leadership, often supported by a relevant degree or equivalent experience. Familiarity with ecommerce software like Shopify, Magento, CRM systems, and ticketing tools such as Zendesk is typically required. Strong problem-solving abilities, excellent communication, and the capacity to manage and motivate teams are crucial soft skills. These competencies ensure efficient support processes, high customer satisfaction, and seamless online shopping experiences.

What are some common challenges faced by an ecommerce support manager, and how can they be addressed?

Ecommerce Support Managers often face challenges such as handling high volumes of customer inquiries, ensuring seamless communication between support teams and other departments, and keeping up with rapidly changing ecommerce technologies. To address these, it’s important to implement efficient ticketing systems, regularly train staff on new tools and processes, and foster a collaborative environment with sales, marketing, and IT teams. Proactively analyzing customer feedback and support trends can also help in identifying recurring issues and improving overall customer satisfaction.

What cities are hiring for Ecommerce Support Manager jobs?

Cities with the most Ecommerce Support Manager job openings:

What states have the most Ecommerce Support Manager jobs?

States with the most job openings for Ecommerce Support Manager jobs include:

What are popular job titles related to Ecommerce Support Manager jobs?

For Ecommerce Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Support Manager job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 5% Full Time, 80% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Ecommerce Support Manager

Tanner, AL • On-site

Onewater Marine Inc
Retail • 51 - 200 employees
Learn more about Onewater Marine Incexternal

$23/hr

Full-time

Re-posted 12 days ago

OneWater Marine rating

5.4

Company rating: 5.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description


The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer service representatives will interact with the company’s customers by addressing inquiries and resolving complaints. They will give customers information about products and services, take orders, process returns, and provide reports to meet the customers needs.


Duties/Responsibilities:

• Must be a self-starter and take responsibility for managing dedicated accounts within a territory. Ability to work independently, organize and prioritize work.

• Act as a liaison between the customer and sales team. Taking point on customer orders, answering questions, and handling minor issues while also reaching out to the salesmen regarding new product development, samples, major account issues, and when qualifying new accounts.

• Ability to understand account requirements and maintain accounts to ensure customer information databases are accurate and up to date (e.g., preferences, address, points of contact)

• Receive customer requests via phone and/or email and process requests in a timely manner

• Enter customer orders, issue return authorizations, issue warranty orders, schedule for replacements parts, answering questions about parts/pricing, or notify the sample department for any customer samples needed.

• Provide proactive customer communication with an ability to think ahead and notify customers of issues that may arise with their account or order.

• Must be able to develop strong rapport with personnel and customers

• Use creativity to explore the desired product request to ensure we are meeting the customer's unique needs/application

• Assist the customer by providing documents/information the customer needs (e.g., copies of invoices to their accounting department, tracking numbers, status of backorders, and product/pricing information on our parts)

• Managing Customer Requirements –Ability to follow orders through from entry to ship date, managing the internal workflow process and making sure they meet the customer’s requirements

• Route internal and external requests to their proper department/personnel

• Ability to resolve issues and make sound decisions which are in the best interest of TH Marine and the customer

• Attention to detail and providing consistency/accuracy on all orders (e.g., shipping address, shipping method/date, payment method, and parts/quantity ordered)

• Provide support to our sales team by producing reports from our ERP system on customer buying history

• Ability to learn and support multiple activities in a fast-paced work environment

• Help all other areas of office duties and responsibilities to ensure the success of our team


Required Skills/Abilities:

• Excellent communication skills, including active listening.

• Service-oriented and excellent organizational and problem-solving skills

• Proficient computer skills to include MS Office: Word, Excel, Outlook with the ability to learn new CRM software


Education and Experience:

• High school diploma or equivalent.

• Three years of customer service experience required.


Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times


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