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Ecommerce Operations Manager Jobs in Massachusetts

White Elephant Resorts

Retail Operations Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms * Coordinating seasonal store setups, merchandising refreshes, and inventory management * Maintaining and ...

Antares Technologies

Senior Product Manager, eCommerce

Boston, MA · Remote

$175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and operational efficiency. * Evaluate vendor roadmaps and platform capabilities, representing ... Experience managing SaaS vendor relationships, such as CMS, payments, eCommerce, experimentation ...

TJX Companies

Web Store Operations Manager

Framingham, MA · On-site

$90K - $115K/yr

Posting Notes: 770 Cochituate Rd Framingham MA 01701 Web Store Operations Manager What You'll Do ... Lead eCommerce-site optimization initiatives for a TJX Ecommerce Site by conducting in-depth ...

SharkNinja

Senior Director, Social Commerce US

Needham, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... ecommerce businesses in fast-paced consumer environments. You will partner closely with executive ... CRM, Product Marketing, Sales, Finance, Supply Chain, Operations, Creative, and Technology to ...

Georgio's Liquors

Key Holder/Assistant Manager

Waltham, MA

$15.25 - $19/hr

  • Medical

  • Dental

Supporting E-commerce Operations : Prepare online orders for customer pick-up and delivery. Why Work With Us? * Be a Leader : Take on a key role in managing and inspiring a dedicated team.

Wolters Kluwer N.V.

VP, eCommerce - B2C

Waltham, MA · On-site

$206.30 - $309.40/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... operational and organizational alignment that supports scalable growth and customer value.This ... Manage and oversee all B2C and ecommerce activities including the UpToDate storefront.* Oversee the ...

Wolters Kluwer N.V.

VP, eCommerce - B2C

Waltham, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... operational and organizational alignment that supports scalable growth and customer value. This ... Manage and oversee all B2C and ecommerce activities including the UpToDate storefront. * Oversee ...

Puma

Site Merchandiser DTC E-Commerce

Somerville, MA · On-site

$57K - $75K/yr

Partner with manager and cross-functional teams to translate trading priorities, inventory ... Ensure operational excellence by maintaining accuracy, quality, and execution speed, particularly ...

Puma

Site Merchandiser DTC E-Commerce

Boston, MA

$57K - $75K/yr

Partner with manager and cross-functional teams to translate trading priorities, inventory ... Ensure operational excellence by maintaining accuracy, quality, and execution speed, particularly ...

Mass Digital Health

VP, eCommerce - B2C

Waltham, MA · On-site

$206.30 - $309.40/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... operational and organizational alignment that supports scalable growth and customer value. This ... Manage and oversee all B2C and ecommerce activities including the UpToDate storefront. * Oversee ...

Wolters Kluwer

VP, eCommerce - B2C

Waltham, MA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and oversee all B2C and ecommerce activities including the UpToDate storefront. * Oversee ... Strong analytical skills and experience transforming a vision into an operational plan. * Excellent ...

Wolters Kluwer

VP, eCommerce - B2C

Waltham, MA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and oversee all B2C and ecommerce activities including the UpToDate storefront. * Oversee ... Strong analytical skills and experience transforming a vision into an operational plan. * Excellent ...

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Showing results 21-40

All JobsEcommerce Operations JobsEcommerce Operations Manager JobsEcommerce Operations Manager Jobs in Massachusetts

Ecommerce Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do ecommerce operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for ecommerce operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What does an ecommerce operations manager do?

An Ecommerce Operations Manager oversees the daily operations of an online retail business. Their responsibilities include managing order processing, inventory, logistics, and customer service to ensure smooth and efficient online transactions. They also coordinate with marketing, IT, and warehouse teams to optimize the customer experience and streamline fulfillment processes. Additionally, they analyze performance data to identify areas for improvement and implement strategies to increase sales and operational efficiency.

What are the key skills and qualifications needed to thrive as an ecommerce operations manager?

To thrive as an Ecommerce Operations Manager, you need expertise in supply chain management, inventory control, order fulfillment, and a strong understanding of e-commerce platforms, typically supported by a relevant degree or experience. Familiarity with tools like Shopify, Magento, ERP systems, analytics platforms, and certifications in logistics or project management are highly valuable. Exceptional organizational skills, problem-solving abilities, and strong communication are critical soft skills for coordinating teams and handling customer issues. These skills and qualifications ensure seamless operations, drive customer satisfaction, and support business growth in a competitive online marketplace.

What is the difference between Ecommerce Operations Manager vs Ecommerce Merchandiser?

AspectEcommerce Operations ManagerEcommerce Merchandiser
Primary FocusOverseeing daily online store operations, logistics, and order fulfillmentPlanning and executing product presentation, pricing, and promotional strategies
Required SkillsLogistics, supply chain management, data analysisVisual merchandising, marketing, product placement
Work EnvironmentOperations teams, logistics providers, customer serviceMarketing teams, creative departments, product teams
Common CertificationsSupply Chain certifications, eCommerce platform trainingDigital marketing, visual merchandising certifications

The Ecommerce Operations Manager primarily manages the backend processes ensuring smooth order fulfillment and logistics, while the Ecommerce Merchandiser focuses on product presentation and promotional strategies to drive sales. Both roles are essential in eCommerce but serve different functions within the online retail environment.

What are some common challenges faced by ecommerce operations managers, and how can they be overcome?

Ecommerce Operations Managers often encounter challenges such as coordinating logistics across multiple platforms, maintaining inventory accuracy, and ensuring timely order fulfillment. Navigating rapidly changing customer demands and supply chain disruptions can also pose difficulties. These challenges are best addressed by leveraging robust inventory management systems, fostering close communication with warehouse and customer service teams, and regularly analyzing performance metrics to identify areas for improvement. Proactive problem-solving and adaptability are key to excelling in this dynamic environment.

What cities in Massachusetts are hiring for Ecommerce Operations Manager jobs?

Cities in Massachusetts with the most Ecommerce Operations Manager job openings:

Infographic showing various Ecommerce Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Retail Operations Manager

White Elephant Resorts

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

White Elephant Resorts is seeking a highly organized, creative, and hands-on Retail Operations Manager to support and grow our retail business across our iconic resort destinations in Nantucket, Palm Beach and Aspen along with our online storefront.

*Position can be based in either Boston or Nantucket and involves travel

This is an exciting opportunity for someone who thrives in a fast-paced, collaborative environment and loves blending operations, merchandising, e-commerce, and brand storytelling.

As Retail Operations Manager, you’ll oversee the day-to-day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in-store and online.

Key responsibilities include:

  • Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms
  • Coordinating seasonal store setups, merchandising refreshes, and inventory management
  • Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
  • Supporting product launches, promotions, and retail marketing initiatives
  • Partnering with creative, marketing, social media, hotel operations, and finance teams
  • Coordinating with vendors, logistics partners, photographers, and external agencies
  • Assisting with photoshoots, creative productions, and special retail projects
  • Helping identify operational improvements that enhance retail performance and guest experience

We’re seeking someone who is equal parts organized operator and creative problem-solver.

Qualifications:

  • 2+ years of experience in retail operations, merchandising, e-commerce, project management, or a related field
  • Strong organizational skills with exceptional attention to detail
  • Ability to manage multiple priorities in a dynamic environment
  • Excellent communication and project coordination skills
  • Experience with Shopify and inventory management systems preferred
  • Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
  • Positive, team-oriented attitude with a hands-on approach
  • Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen

Why Join White Elephant Resorts?

At White Elephant Resorts, we create exceptional guest experiences rooted in timeless style, hospitality, and thoughtful design. This role offers the opportunity to work across some of the most beautiful luxury destinations while contributing to a growing lifestyle and retail brand.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining, retail and hotel discounts and much more.

Apply today and help shape the future of retail at White Elephant Resorts.