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Ecommerce Operations Manager Jobs in Massachusetts

Helenoftroy

eCommerce Sales Manager, Retail

Boston, MA

$18 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role leads day-to-day management of eCommerce operations, sales performance, forecasting, promotional execution, and digital business analytics while identifying opportunities to improve sales ...

AliMed Inc.

eCommerce Marketplace Specialist

Dedham, MA · On-site

$85K - $100K/yr

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce ... Manage day-to-day Amazon Marketplace operations, including product listing creation and maintenance ...

AliMed Inc.

eCommerce Marketplace Specialist

Dedham, MA · On-site

$85K - $100K/yr

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce ... Manage day-to-day Amazon Marketplace operations, including product listing creation and maintenance ...

AliMed

eCommerce Marketplace Specialist

Dedham, MA · Hybrid

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce ... Manage day-to-day Amazon Marketplace operations, including product listing creation and maintenance ...

Sager Electronics

eCommerce Platform Specialist

Norwell, MA · On-site

$103K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Implement and manage structured data/schema markup * Optimize site content and architecture for AI ... operational excellence and innovative business solutions through its Distributing Confidence ® ...

SimpliSafe

ECommerce Growth Manager

Boston, MA · On-site

  • Medical

  • Retirement

What You'll Do As a Growth Marketing Manager on our Ecommerce Growth Team, you'll own and optimize critical parts of the digital customer journey, driving measurable improvements in acquisition ...

36Samplesale

Be Seen First

Livestream Operations Assistant

Newton, MA · On-site

$20 - $25/hr

Headquartered in Boston, we're a fast-growing retail company combining livestream e-commerce ... · Manage assigned morning, evening, and weekend sessions, following established operational ...

Lifetime Brands

e-Commerce Category Manager

Medford, MA · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview Lifetime Brands is seeking a highly motivated e-Commerce Category Manager to formalize and execute a division specific digital strategy to improve ecommerce growth by managing ...

White Elephant Resorts

Retail Operations Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms * Coordinating seasonal store setups, merchandising refreshes, and inventory management * Maintaining and ...

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Showing results 1-20

All JobsEcommerce Operations JobsEcommerce Operations Manager JobsEcommerce Operations Manager Jobs in Massachusetts

Ecommerce Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do ecommerce operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for ecommerce operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What does an ecommerce operations manager do?

An Ecommerce Operations Manager oversees the daily operations of an online retail business. Their responsibilities include managing order processing, inventory, logistics, and customer service to ensure smooth and efficient online transactions. They also coordinate with marketing, IT, and warehouse teams to optimize the customer experience and streamline fulfillment processes. Additionally, they analyze performance data to identify areas for improvement and implement strategies to increase sales and operational efficiency.

What are the key skills and qualifications needed to thrive as an ecommerce operations manager?

To thrive as an Ecommerce Operations Manager, you need expertise in supply chain management, inventory control, order fulfillment, and a strong understanding of e-commerce platforms, typically supported by a relevant degree or experience. Familiarity with tools like Shopify, Magento, ERP systems, analytics platforms, and certifications in logistics or project management are highly valuable. Exceptional organizational skills, problem-solving abilities, and strong communication are critical soft skills for coordinating teams and handling customer issues. These skills and qualifications ensure seamless operations, drive customer satisfaction, and support business growth in a competitive online marketplace.

What is the difference between Ecommerce Operations Manager vs Ecommerce Merchandiser?

AspectEcommerce Operations ManagerEcommerce Merchandiser
Primary FocusOverseeing daily online store operations, logistics, and order fulfillmentPlanning and executing product presentation, pricing, and promotional strategies
Required SkillsLogistics, supply chain management, data analysisVisual merchandising, marketing, product placement
Work EnvironmentOperations teams, logistics providers, customer serviceMarketing teams, creative departments, product teams
Common CertificationsSupply Chain certifications, eCommerce platform trainingDigital marketing, visual merchandising certifications

The Ecommerce Operations Manager primarily manages the backend processes ensuring smooth order fulfillment and logistics, while the Ecommerce Merchandiser focuses on product presentation and promotional strategies to drive sales. Both roles are essential in eCommerce but serve different functions within the online retail environment.

What are some common challenges faced by ecommerce operations managers, and how can they be overcome?

Ecommerce Operations Managers often encounter challenges such as coordinating logistics across multiple platforms, maintaining inventory accuracy, and ensuring timely order fulfillment. Navigating rapidly changing customer demands and supply chain disruptions can also pose difficulties. These challenges are best addressed by leveraging robust inventory management systems, fostering close communication with warehouse and customer service teams, and regularly analyzing performance metrics to identify areas for improvement. Proactive problem-solving and adaptability are key to excelling in this dynamic environment.

What cities in Massachusetts are hiring for Ecommerce Operations Manager jobs?

Cities in Massachusetts with the most Ecommerce Operations Manager job openings:

Infographic showing various Ecommerce Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

E-Commerce Operations and Order Processing Specialist

Swing Design

Concord, MA • On-site

$22 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 21 hours ago

Job description

eCommerce Operations and Order Processing Specialist

Location: Concord, MA (not Remote)
Department: Operations
Employment Type: Full-Time

About Swing Design

Swing Design is an eCommerce-only online retailer specializing in creative and professional-grade equipment for makers, small businesses, and creative professionals. Our product offerings include vinyl cutters, sewing and embroidery machines, DTF printers, laser cutters, 3D printers, and more.

Our office environment is fun, welcoming, and collaborative, while remaining work-focused and results-driven. We value accountability, attention to detail, and team members who are motivated to take ownership of their responsibilities.

Position Overview

We are seeking a detail-oriented and organized eCommerce Operations and Order Processing Specialist to support our growing online operations team. This role is ideal for someone who enjoys working behind the scenes to keep orders moving efficiently, maintain accurate records, and communicate effectively with vendors and customers.

The ideal candidate is self-motivated, dependable, and comfortable managing multiple operational tasks in a fast-paced eCommerce environment.

Key Responsibilities

Dropship & Order Processing

  • Process and manage dropship orders across multiple vendors
  • Enter and update order information and tracking details accurately
  • Maintain internal tracking sheets and order records
  • Work directly with vendors to resolve shipment, inventory, and fulfillment issues
  • Process and manage invoice payments related to vendor orders and operations

Fraud Prevention & Finance Orders

  • Review flagged and potentially fraudulent orders
  • Communicate with customers to verify and clear fraud alerts
  • Process finance orders and coordinate with financing companies as needed

Inventory & SKU Management

  • Maintain accurate inventory records and inventory tracking systems
  • Manage and organize SKU information and product records
  • Assist with inventory ordering with vendos through Purchase Orders
  • Ensure product and inventory data remain accurate across systems

Shipping & Returns Processing

  • Receive and inspect returned merchandise
  • Determine product condition and classify returned items as new, used, or needing to be refurbished
  • Process returned inventory within internal systems
  • Prepare and ship refurbished merchandise to customers
  • Assist with shipping and receiving activities within the office

Systems & Operational Support

  • Support day-to-day operational workflows and process improvements
  • Maintain accurate operational records and documentation
  • Work across multiple eCommerce and operational platforms to ensure order accuracy and efficiency

Systems & Software Used

  • Shopify
  • ShipStation
  • Fishbowl
  • Google Sheets

Qualifications & Skills

  • Experience with data entry, inventory management, and order processing
  • Experience with shipping, receiving, and returns processing
  • Familiarity with SKU management and inventory tracking
  • Strong working knowledge of Google Sheets
  • Excellent attention to detail and organizational skills
  • Strong written and verbal communication skills
  • Ability to manage multiple tasks and priorities efficiently
  • Self-motivated with the ability to work independently in a fast-paced environment
  • Experience in eCommerce operations is strongly preferred
  • Familiarity with Shopify, ShipStation, or Fishbowl is a plus
  • Some familiarity and interest in the crafting DIY space is a plus!

Why Join Swing Design?

At Swing Design, you’ll be part of a growing eCommerce company serving passionate creators and small businesses nationwide. We offer a supportive and energetic work environment where initiative, teamwork, and reliability are valued every day.

Company Description

Swing Design is an eCommerce-only online retailer specializing in creative and professional-grade equipment for makers, small businesses, and creative professionals. Our product offerings include vinyl cutters, sewing and embroidery machines, DTF printers, laser cutters, 3D printers, and more.