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Ecommerce Operations Analyst Jobs in Toronto, ON

Church & Dwight Canada

eCommerce Analyst

Mississauga, ON · Hybrid

CA$61K - CA$86K/yr

THE POSITION: eCommerce Analyst (12-Month Contract, Hybrid ) Role Summary: The eCommerce Analyst ... Amazon Operational Compliance * Support with Amazon chargeback claims related to pricing ...

Andrews

E-commerce Manager

Toronto, ON

E-Commerce Manager - Role Specification Nature of Role The Andrews E-Commerce Manager is primarily ... Analyze customer behavior data, sales metrics, and operational KPIs to identify growth ...

Andrews

E-commerce Manager

Toronto, ON · On-site

E-Commerce Manager - Role Specification Nature of Role The Andrews E-Commerce Manager is primarily ... Analyze customer behavior data, sales metrics, and operational KPIs to identify growth ...

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Ecommerce Operations Analyst information

What are some typical challenges faced by an ecommerce operations analyst, and how can they be overcome?

Ecommerce Operations Analysts often encounter challenges related to rapidly changing inventory levels, order fulfillment complexities, and ensuring accurate data across multiple systems. Staying proactive by implementing robust data monitoring tools and collaborating closely with supply chain, customer service, and IT teams can help address these issues. Additionally, developing strong analytical skills and adapting quickly to new ecommerce platforms are essential for overcoming these challenges and ensuring smooth operations.

What are the key skills and qualifications needed to thrive as an ecommerce operations analyst?

To thrive as an Ecommerce Operations Analyst, you need strong analytical abilities, data interpretation skills, and a background in business, finance, or supply chain management. Familiarity with ecommerce platforms (like Shopify or Magento), data analysis tools (such as Excel, SQL, or Google Analytics), and possibly certifications in analytics or ecommerce systems are highly valued. Attention to detail, problem-solving, and effective communication are crucial soft skills for optimizing processes and collaborating across teams. These skills ensure efficient operations, data-driven decision-making, and the ability to adapt quickly in the fast-paced ecommerce environment.

What is the difference between Ecommerce Operations Analyst vs Ecommerce Data Analyst?

AspectEcommerce Operations AnalystEcommerce Data Analyst
Primary FocusManaging daily ecommerce operations, logistics, and process optimizationAnalyzing ecommerce data to identify trends and improve performance
Skills & CertificationsSupply chain, logistics, project management, Excel, ERP systemsData analysis, SQL, Excel, visualization tools
Work EnvironmentCollaborates with logistics, customer service, and marketing teamsWorks closely with data teams and marketing analysts
Industry UsageCommon in ecommerce companies focusing on operations and fulfillmentUsed across ecommerce and digital marketing sectors

The Ecommerce Operations Analyst primarily manages the day-to-day logistics and operational processes of online sales, ensuring smooth order fulfillment and process efficiency. In contrast, the Ecommerce Data Analyst focuses on analyzing sales and customer data to inform strategic decisions. Both roles are vital in ecommerce but serve different functions within the organization.

What does an ecommerce operations analyst do?

An Ecommerce Operations Analyst is responsible for monitoring and improving the efficiency of online retail operations. They analyze sales data, website performance, customer behaviors, and supply chain logistics to identify trends and recommend improvements. Their work ensures that the ecommerce platform runs smoothly, inventory is managed effectively, and customer experiences are optimized. Additionally, they often collaborate with marketing, IT, and customer service teams to implement operational enhancements. The goal is to increase sales, reduce costs, and provide a seamless shopping experience.

What are popular job titles related to Ecommerce Operations Analyst jobs in Toronto, ON?

For Ecommerce Operations Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Ecommerce Operations Analyst jobs in Toronto, ON look for?

The top searched job categories for Ecommerce Operations Analyst jobs in Toronto, ON are:

Ecommerce Operations Analyst jobs near you
Infographic showing various Ecommerce Operations Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Ecommerce Technical Operations Analyst

Independent Mechanical Supply Inc.

Toronto, ON • On-site

Other

Re-posted 2 days ago

Job description

Overview 

The Senior Ecommerce Technical Operations Analyst is responsible for the day-to-day technical operation, stability, and continuous improvement of IMS's ecommerce platform.  Reporting to the Ecommerce Technical Manager, this role requires someone who enjoys understanding how systems work, solving technical problems, identifying root causes, and continuously improving ecommerce operations.


The successful candidate will own technical ecommerce operations by investigating platform issues, supporting backend functionality, validating system changes, maintaining product data quality, and working closely with IT teams and external platform vendors to ensure a stable, reliable, and high-performing ecommerce experience.


Key Responsibilities

Ecommerce Platform Operations 

  • Monitor the ecommerce platform to ensure system stability, reliability, and performance.
  • Investigate website issues affecting product visibility, search, navigation, pricing, customer accounts, checkout, and overall platform functionality.
  • Perform initial troubleshooting to identify root causes before escalating issues.
  • Document findings and coordinate resolution with internal IT teams and external ecommerce platform vendors.
  •  Validate implemented fixes and confirm successful resolution before closing issues.
  • Track technical issues through to completion while communicating status updates to stakeholders.
  • Maintain documentation of recurring issues, root causes, and corrective actions.

Technical Troubleshooting & Vendor Management

  • Own technical support cases from initial investigation through final resolution.
  • Work directly with external platform vendors (Unilog) to troubleshoot and resolve ecommerce platform issues.
  • Collect supporting evidence including screenshots, logs, reproduction steps, and system observations.
  • Verify production fixes through structured testing.
  • Escalate complex technical issues when appropriate while maintaining ownership of the issue lifecycle.


Product Information Management (PIM)

  • Maintain product data accuracy across the ecommerce platform.
  • Perform product data validation, audits, and quality assurance.
  • Manage product categories, attributes, specifications, images, taxonomy, and product relationships.
  • Identify and correct product data issues affecting customer experience.
  • Collaborate with internal data teams to improve data quality and consistency.
  • Support ongoing PIM administration and data maintenance activities.


Platform Releases & Quality Assurance

  • Participate in ecommerce platform releases and enhancements.
  • Develop and execute test scenarios for new functionality.
  • Perform regression testing, smoke testing, user acceptance testing (UAT), and post-release validation.
  • Identify defects and validate fixes prior to production deployment.
  • Ensure released functionality meets business requirements and expected outcomes.


Ecommerce Platform Performance

Monitor and analyze platform health, including:

  • Search functionality
  • Product visibility
  • Site navigation
  • Customer login
  • Pricing
  • Inventory availability
  • Checkout performance
  • Website errors
  • System performance

Identify trends and opportunities to improve platform reliability and customer experience.


Reporting & Analysis

  • Prepare operational reports using Microsoft Excel, Power BI, SQL, and other reporting tools.
  • Analyze ecommerce operational data to identify recurring issues and process improvement opportunities.
  • Support data-driven decision making by providing technical insights and recommendations.
  • Track platform KPIs and operational performance.


Continuous Improvement

  • Identify opportunities to automate manual processes.
  • Develop operational documentation and standard operating procedures.
  • Recommend process improvements that increase platform stability and reduce recurring issues.
  • Support continuous improvement initiatives across ecommerce operations.

 

Mandatory Requirements: 

  • Minimum 5 years of hands-on ecommerce technical operations experience supporting a production ecommerce platform.
  • Experience troubleshooting ecommerce platform issues and working with technical teams to resolve production incidents.
  • Experience working with external ecommerce platform vendors and managing technical support cases.
  • Strong understanding of ecommerce platform architecture and backend functionality.
  • Hands-on experience with Product Information Management (PIM) systems.
  • Experience supporting ecommerce platforms integrated with ERP systems.
  • Experience performing regression testing, UAT, release validation, and production verification.
  • Strong understanding of ecommerce product data, taxonomy, attributes, and search optimization.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Experience collaborating with business users, developers, QA teams, and external vendors.
  • Ability to manage multiple priorities in a fast-paced environment.


Technical Skills Required

  • Advanced Microsoft Excel
    • Pivot Tables
    • XLOOKUP
    • INDEX/MATCH
    • Data Analysis
    • Data Validation
  • Product Information Management (PIM)
  • ERP-integrated Ecommerce Systems
  • QA / UAT
  • Issue Tracking / Ticket Management Systems


Preferred Qualifications

Experience with any of the following is considered an asset:

  • Unilog Commerce Platform
  • IBM AS400 / IBM i ERP
  • Industrial distribution or wholesale ecommerce
  • B2B ecommerce
  • API integrations
  • Release Management
  • Ecommerce Search Optimization