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Ecommerce Customer Service Team Lead Jobs (NOW HIRING)

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Self motivated and can work independently and with a team Preferred but not required: * Experience using Zendesk or similar customer service software * Experience using Shopify or similar ecommerce ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

Beach House Group

Director, eCommerce

Los Angeles, CA · On-site

$160K - $180K/yr

... leveraging customer insights and behavioral data to improve funnel performance. * Own search ... Lead the global eCommerce expansion strategy and Global-e partnership, ensuring localization ...

Xponential Fitness

E-Commerce Manager

Irvine, CA · On-site

We are searching for an E-Commerce Manager to oversee all aspects of the e-commerce, retail ... Work with the customer service team to deliver a first rate experience * Ensure support channels ...

Wieland Group

Customer Service Team Lead

Lima, OH · On-site

Customer Service Team Lead Job Location US-OH-Lima ID 2026-4208 # of Openings 1 Posted Date 20 hours ago(8/3/2026 2:42 PM) Overview Wieland - Creating Value for Generations! Wieland is a global ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

$57K - $72K/yr

The Customer Service Team Lead will be responsible for providing day-to-day leadership, coordination, and coaching for the CSR team while continuing to support customer accounts or advanced CSR ...

Ave Maria Press, Inc.

Collaborate closely with Marketing, Sales, IT, and Customer Service to ensure eCommerce initiatives ... Collaborative, Project-Oriented Team Member * Experience working cross-functionally to move ...

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Ecommerce Customer Service Team Lead information

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How much do ecommerce customer service team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ecommerce customer service team lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are popular job titles related to Ecommerce Customer Service Team Lead jobs?

For Ecommerce Customer Service Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Service Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

ECommerce Customer Service Rep

Santa Ana, CA • On-site

UNIKOO GROUP INC
See more jobs at UNIKOO GROUP INCexternal

$23 - $25/hr

Full-time

Posted 14 days ago

Job description

Unikoo Glass & Hardware is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.
We are looking for someone who is:
  • Reliable and punctual.
  • Professional with customers and coworkers.
  • Organized and accurate.
  • Comfortable handling multiple platforms and customer issues at the same time.
  • Willing to learn Unikoo’s products, systems, and internal processes.
  • Able to communicate clearly and follow through until the issue is resolved.
Job Summary
We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
Responsibilities 
  • Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
  • Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
  • Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
  • Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
  • Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
  • Communicate with customers in a professional, timely, and solutions-focused manner.
  • Maintain accurate customer, order, return, and case records.
  • Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
  • Support product listing updates, product information accuracy, and basic troubleshooting.
  • Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
  • Help identify recurring customer issues and communicate trends to management.
  • Maintain a high level of responsiveness, accuracy, and customer satisfaction.
Qualifications
  • 1–2 years of e-commerce, customer service, order support, or related experience preferred.
  • Experience working with e-commerce platforms or online marketplace orders.
  • Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
  • Strong written and verbal communication skills.
  • Strong problem-solving skills with the ability to stay calm and professional during escalations.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Detail-oriented with strong follow-through.
  • Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
  • Dependable, responsive, and able to work well with internal teams.
  • Bilingual preferred: English/Spanish and/or Mandarin.
Preferred Skills
  • Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
  • Knowledge of online marketplace policies and customer service expectations.
  • Ability to read order details, product information, tracking updates, and customer case history.
  • Experience supporting products that require parts, measurements, specifications, or technical explanation.
  • Strong sense of urgency and ownership.