ZipRecruiter

Log In

2

Ecommerce Customer Service Remote Jobs in Springfield, IL

Promoted2

Remote Insurance Agent

Springfield, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Chatham, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

previous pagenext page

Showing results 21-40

All JobsEcommerce Customer Service JobsEcommerce Customer Service Remote JobsEcommerce Customer Service Remote Jobs in Springfield, IL

Ecommerce Customer Service Remote information

See Springfield, IL salary details

$9

$18

$26

How much do ecommerce customer service remote jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ecommerce customer service remote in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service employees, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an ecommerce customer service remote employee?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an ecommerce customer service remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
What are popular job titles related to Ecommerce Customer Service Remote jobs in Springfield, IL? For Ecommerce Customer Service Remote jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Ecommerce Customer Service Remote jobs in Springfield, IL look for? The top searched job categories for Ecommerce Customer Service Remote jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Ecommerce Customer Service Remote jobs? Cities near Springfield, IL with the most Ecommerce Customer Service Remote job openings:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in Springfield, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Senior Manager, Pharma Support Services - Remote

Option Care Enterprises, Inc.

Springfield, IL • On-site, Remote

$78K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Extraordinary Careers. Endless Possibilities.
With the nation's largest home infusion provider, there is no limit to the growth of your career.
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Job Description Summary:
The Senior Manager, Pharma Support Services - Specialty Operations is responsible for overseeing all patient registration activities & operations for multiple CMC's, or for a specific region/area. The Senior Manager, Pharma Support Services - Specialty Operations manages the overall performance and productivity of the PR teams in facilitating all aspects of the patient's transition to home/AIS with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.
Job Description:
Job Responsibilities (listed in order of importance and/or time spent)
  • Directly oversees the patient registration activities with multiple CMC's, or for a specific region/area to ensure all performance expectations for time to yes, quality and cash collections (COH, denial) are achieved.
  • Interviews, hires, and trains employees. Directs work, appraises performance and manages all aspects of succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Analyzes and monitors key PR performance to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management.
  • Monitors daily performance including team member coaching: 1) Quality - Ensure team member consistency in obtaining required paperwork, dialogue, securing payment 2) Speed - Ensure timely actions with each step of the referral flow and handoffs. 3) Customer Service - Ensure consistent demonstration of exceptional customer service with every customer (both internal and external).
  • Collaborates with cross-functional leaders across Operations, Reimbursement, Compliance and Sales to drive Patient Registration priorities.
  • Interfaces extensively across all operation and reimbursement functions to ensure processes are streamlined and align with payer regulations and company policies.
  • Assists with the development and rollout of key patient registration initiatives.
  • Manages all aspects of the sites claims on hold, denial, cash collection process.

Supervisory Responsibilities
Does this position have supervisory responsibilities?
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
No
Yes - X
Basic Education and/or Experience Requirements
  • High school diploma or equivalent is required.
  • At least 2 years of previous patient registration management experience, OR
  • At least 6 years of previous patient registration experience.

Basic Qualifications
  • Ability to multi-task and drive numerous priorities at one time.
  • Ability to work in a fast past environment.
  • Must be detail-oriented and have a high degree of quality focus.
  • High degree of customer service skills required.

Physical Demand Requirements
  • Ability to work for extended periods of time on a personal or laptop computer.
  • Occasional bending, stooping, reaching.

Travel Requirements: (if required)
  • N/A

Preferred Qualifications & Interests (PQIs)
  • Previous home health care experience preferred.

May perform other duties as assigned
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Pay Range is $78,973.32-$131,614.70
Benefits:
-Medical, Dental, & Vision Insurance
-Paid Time off
-Bonding Time Off
-401K Retirement Savings Plan with Company Match
-HSA Company Match
-Flexible Spending Accounts
-Tuition Reimbursement
-myFlexPay
-Family Support
-Mental Health Services
-Company Paid Life Insurance
-Award/Recognition Programs
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Apply