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Ecommerce Customer Service Remote Jobs in Riverside, CA

Cotality

Senior Product Manager (e-commerce)

Irvine, CA · Remote

$135K - $179K/yr

... customer retention. * Serve as a domain expert for the e-commerce stream, partnering with Go-to ... Market (GTM), Sales, and Account Management teams to support commercial success. * Maintain comfort ...

Princess Polly

Sr. DC Operations Manager

Chino, CA · On-site +1

Ensure all ecommerce and retail orders are fulfilled accurately and within established service ... Ensure alignment between DC operations, retail, ecommerce, customer experience, and corporate teams.

ESP PROSEARCH

VP of Sales - Lighting & Fans

Ontario, CA · Remote

$110K - $115K/yr

This is a remote position. Vice President of Sales Residential Lighting, Ceiling Fans, Builder ... e-commerce partners, and strategic customers. * Identify new business opportunities, channel ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Ecommerce Customer Service Remote information

See Riverside, CA salary details

$10

$19

$28

How much do ecommerce customer service remote jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ecommerce customer service remote in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service employees, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an ecommerce customer service remote employee?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an ecommerce customer service remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
What are popular job titles related to Ecommerce Customer Service Remote jobs in Riverside, CA? For Ecommerce Customer Service Remote jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Ecommerce Customer Service Remote jobs in Riverside, CA look for? The top searched job categories for Ecommerce Customer Service Remote jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Ecommerce Customer Service Remote jobs? Cities near Riverside, CA with the most Ecommerce Customer Service Remote job openings:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in Riverside, CA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Ecommerce Manager (Remote) | Canada

HireHawk

Ontario, CA • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

  • Location: Remote / Virtual
  • Job Type: Full-Time

HireHawk builds high-performing remote teams for U.S. and Canadian companies by connecting great people with meaningful work, no matter where they live. We're hiring this role on behalf of a fast-growing direct-to-consumer haircare brand that takes site experience seriously and wants a dedicated owner for conversion and on-site performance.
We're looking for an Ecommerce Manager who owns the on-site and channel execution across our key platforms. You'll drive CRO on our Shopify storefront, manage and optimize product pages on TikTok Shop and Amazon, run email campaign sends, and keep the operational layer of our ecommerce engine running cleanly.
You'll work closely with the Director of Growth and our retention agency on email flows and campaigns, your job is execution and iteration, not just ideation. If you like seeing your work ship fast, move metrics, and actually matter, this is the role.
Responsibilities:
Site CRO & Shopify
  • Own conversion rate optimization across the Shopify storefront PDPs, collection pages, checkout flow, homepage
  • Run A/B tests and on-site experiments; manage tooling and interpret results
  • Manage Shopify app ecosystem including upsell/cross-sell, reviews, subscriptions, bundles, and site speed tools
  • Maintain integrations and troubleshoot issues across apps, pixels, and data layers
  • Coordinate with creative team to brief and deploy updated imagery, copy, and UGC across PDPs

TikTok Shop
  • Own PDP optimization on TikTok Shop titles, bullets, imagery, A+ content, category/attribute setup
  • Monitor TikTok Shop storefront performance and flag issues to the broader team
  • Coordinate with the content and affiliate team to ensure product pages are dialed in to support creator traffic
  • Stay current on TikTok Shop feature releases and surface relevant updates

Amazon
  • Assist with Amazon listing optimization titles, bullets, A+ content, backend keywords, imagery
  • Work alongside internal stakeholders and agency contacts to implement updates and maintain listing health
  • Flag suppressed listings, content issues, or policy flags and coordinate resolution

Email Marketing
  • Execute campaign sends end-to-end: build, QA, schedule, and deploy in Klaviyo
  • Partner with Director of Growth and retention agency on flow strategy - your role is hands-on implementation
  • Manage segmentation logic, list hygiene, and send cadence
  • Pull post-send reporting and surface performance insights

Tooling & Operations
  • Own the review platform - ensure review collection, moderation, and syndication are running
  • Leverage AI tools for copywriting, content optimization, and productivity
  • Maintain clean documentation across SOPs, app settings, and platform configurations
  • Support new channel or integration launches as the business scales

Requirements
Must-Have:
  • 2 to 4 years in a DTC ecommerce role, you've lived inside Shopify and know it cold
  • Hands-on Klaviyo experience: you've built campaigns, managed flows, and pulled your own reporting
  • Worked on TikTok Shop in some capacity, even if not the primary owner
  • Basic Amazon Seller Central familiarity listing updates, A+ content, suppression troubleshooting
  • Comfortable with the Shopify app ecosystem: you know what tools exist, how they talk to each other, and how to triage when something breaks
  • CRO mindset: you think about the customer journey, not just the task in front of you
  • Detail-oriented and execution-focused you ship, you follow up, you close the loop
  • Comfortable using AI tools to move faster (ChatGPT, Claude, Midjourney, etc.)
  • Strong communicator who can work cross-functionally with creative, growth, and external partners

Nice-to-Have
  • Experience at a beauty, wellness, or CPG DTC brand
  • Familiarity with affiliate or influencer-adjacent ecommerce (TikTok Shop affiliates, LTK, etc.)
  • Basic HTML/CSS for email template edits
  • Experience with tools like Elevar, Triple Whale, or similar attribution/analytics platforms
  • Comfort pulling and interpreting data in Google Sheets or Looker

Benefits
  • Access to a $200K+ perk marketplace with discounts on 150+ services.
  • Option to withdraw up to 50% of approved earnings before payday.

Apply