Ecm Care Manager Jobs in Riverside, CA (NOW HIRING)

Salary : $40,955.20 - $57,657.60 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 26-ECMCC-01
Department: Multiple County Departments
Opening Date: 08/01/2026
Closing Date: 8/14/2026 5:00 PM Pacific
FLSA: Non-Exempt
The Job
San Bernardino County invites qualified professionals to apply for the position of Enhanced Care Management (ECM) Care Coordinator for Arrowhead Regional Medical Center, the Department of Behavioral Health, and the Department of Public Health. Care Coordinators work in County health clinics, community behavioral health clinics, field settings, and institutional environments to help children, adolescents, families, and adults with complex medical, behavioral health, and substance use needs connect to resources and support that improve their overall well-being. Applicants willing to work in hospital, clinic, home, forensic, and criminal justice settings, including after-hours or nontraditional schedules are encouraged to apply.
Duties include, but are not limited to:

• Conduct a daily scrub of eligible/enrolled ECM patients to identify those coming into the clinic for a primary or specialty care visit and engage with patient during the visit, including screenings and assessments as appropriate.
• Conduct a daily scrub of hospital inpatient census and patient alerts in Care Director to identify patients with new hospitalization/discharge and/or emergency department visit who need to be followed up with by an ECM team member.
• Carry a caseload of ECM patients, providing care coordination and assistance with physical, mental and social support services, including appointment scheduling and referral management.
• Participate in SCR meetings, including presenting assigned patients for further review and follow up as appropriate for the ECM program.
• Build supportive, working relationships with patients to fully understand patient's needs and deficits from patient's perspective, including developing improvement plans with the patient for physical, mental, and social health needs.
• Conduct appropriate assessments including, but not limited to Comprehensive Health Assessments and Patient Health Questionnaire - 9, as required per the ECM program.
• Ensure engagement attempts and completion of tasks related to metrics for assigned patients are met routinely.
• Build supportive working relationships with ECM patients to understand the needs and deficits from patient's perspective.
• Evaluate patient's levels of health literacy and "translate" communications with providers and nursing staff.
• Provide ongoing evaluation of patient needs and referral to appropriate resources to address social determinates of health.
• Provide assistance in applying for and connecting with public and community benefits and resources, including educating patients on qualifying criteria for various benefits and resources.
• Drive personal and/or County vehicle throughout San Bernardino County, and at times outside of this area, for patient visits and appointments.
• Provide warm hand offs to other ECM team members as appropriate to enhance patient care.

The Enhanced Care Management (ECM) benefit is a foundational component of CalAIM. ECM is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered.
The ECM program is a collaboration between the following San Bernardino County departments: Arrowhead Regional Medical Center, Department of Behavioral Health, Department of Public Health, Sheriff's Department, and the Probation Department.
The contract position receives the following benefits:

• Holiday leave
• Sick leave
• Vacation leave
• Participation in the County's PST retirement system
• Eligible to participate in the County's 457(b) Salary Savings Plan
• Eligible to participate in the Dependent Care Assistance Plan
• Eligible to participate in the Flexible Spending Account

CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, and may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.
Shifts: Monday - Friday 8:00AM-5:00PM with possible schedule variation as needed for mobile unit or community events.
Travel: Travel throughout the county is required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Appointment: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the ).
Minimum Requirements
Education: Successful completion of a Medical Assistant program.
Note: Required proof of a Medical Assistant program such as certificate or transcript is required and MUST be submitted with the application. You must attach an electronic copy to your online application
--AND--
Experience: Six (6) months of full-time work experience within the past two (2) years assisting medical professionals with dressings, biopsies, treatments, procedures and performing screening tests in a medical environment. Externship/internship hours completed during a Medical Assistant program count towards the six (6) month experience.
Desired Qualifications
If you possess the following skills we encourage you to apply!

• Clerical experienceincluding performing a variety of office clerical tasks such as public contact, computer usage, data entry and answering the telephone.
• Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply.

Selection Process
Application Procedure: Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.
Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility. Be sure to clearly describe your experience in meeting the minimum requirements.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do NOT receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.Technical Assistance: If you require technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the within one week of the recruitmentfiling deadline.
For more important details,
Contract Employees
Specific benefit information can be found in the job announcement or your employment contract. Detailed benefits information can also be viewed on the County's Employee Benefits and Services Division website at
01
Contract Position: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the County of San Bernardino website for current open recruitments).

• Yes, I understand this is a contract position.

02
Certification Do you possess a valid and current Medical Assistant certification? (NOTE: Proof of a Medical Assistant program such as certificate or transcript is required and MUST be submitted with the application)

• Yes
• No

03
Experience: Indicate the length of full-time work experience you possess assisting medical professionals with dressings, biopsies, treatments, procedures and performing screening tests in a medical environment.

• Two (2) years or more
• One (1) year
• Six (6) months
• Less than six (6) months
• I do not possess this experience

04
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

05
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand

06
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question