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Ebc Customer Program Manager Jobs (NOW HIRING)

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Gogo, Inc.

Customer Program Manager

Broomfield, CO · On-site

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all deliverables are completed on time, within scope, and aligned with customer expectations. * Cross ...

Gogo Inc.

Customer Program Manager

Broomfield, CO · On-site

$100 - $125/hr

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all deliverables are completed on time, within scope, and aligned with customer expectations. * Cross ...

TRG

Customer Program Manager

Westlake, OH · On-site

$100 - $125/hr

The Customer Program Manager (CPM) owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing ...

gleason

Customer Program Manager

Gleason, TN · On-site

The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...

New Flyer

NY · On-site

$125 - $150/hr

POSITION SUMMARY To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful ...

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Ebc Customer Program Manager information

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How much do ebc customer program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ebc customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

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Customer Program Manager

Phoenix, AZ • On-site

Vallen
Manufacturing • 1 - 5K employees
Learn more about Vallenexternal

Full-time

Re-posted 11 days ago

Key responsibilities

  • Collaborate with vendors and internal teams to standardize product usage, reduce SKU complexity, and develop cost-savings initiatives.

  • Lead and conduct Monthly Business Reviews with customer stakeholders, analyzing performance metrics and identifying improvement opportunities.

  • Partner with cross-functional teams to ensure program execution aligns with customer commitments and delivers measurable results.

Job description

Position Summary:
The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.
The Program Manager works cross-functionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.
Essential Duties and Responsibilities:
Strategic Sales & Vendor Management
  • Collaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.
  • Develop and execute cost-savings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.
  • Drive share-of-wallet growth by expanding product and service penetration across safety, PPE, and MRO categories.
  • Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.
  • Serve as a subject-matter expert on safety and MRO programs, aligning vendor capabilities with customer needs.

Monthly Business Reviews (MBRs) & Customer Engagement
  • Lead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.
  • Prepare, analyze, and present performance metrics, including:
    • Year-to-Date (YTD) Spend
    • YTD Documented Cost Savings
    • Status of Ongoing Cost-Savings Projects
    • Accounts Receivable (AR) Status
    • Customer Dedicated Inventory, Vending, and VMI Performance
    • KPI Progress, Trends, and Action Plans
  • Identify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.
  • Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.

Program Execution & Cross-Functional Collaboration
  • Partner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.
  • Monitor service performance, inventory strategies, and compliance to contractual agreements.
  • Ensure all customer programs deliver measurable results and align with agreed-upon KPIs.

Job Qualifications & Experience:
  • Bachelor's degree preferred or equivalent professional experience.
  • Experience in MRO, safety distribution, industrial supply, or related field.
  • Strong analytical skills with the ability to interpret data and communicate insights.
  • Proven ability to manage complex customer programs and cross-functional initiatives.
  • Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.
  • Excellent presentation, communication, and relationship-management skills.
  • Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.

Key Competencies
  • Strategic thinking and problem solving
  • Customer-centric mindset
  • Financial and cost-savings analysis
  • Project and program management
  • Vendor and stakeholder collaboration

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