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How much do eap intake specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for eap intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does an EAP Intake Specialist do?

An EAP Intake Specialist is responsible for handling the initial contact with employees seeking assistance through an Employee Assistance Program (EAP). They gather preliminary information, assess the employee's needs, provide information about available services, and help connect them with appropriate counselors or resources. EAP Intake Specialists play a critical role in ensuring employees receive timely and confidential support for issues such as mental health, substance abuse, or work-related stress. Their work helps improve employee well-being and workplace productivity.

What are the key skills and qualifications needed to thrive as an EAP Intake Specialist?

To thrive as an EAP Intake Specialist, you need strong knowledge of mental health principles, crisis intervention skills, and a background in psychology, counseling, or social work, typically supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and call center systems is commonly required. Excellent communication, active listening, empathy, and problem-solving abilities are crucial soft skills for effectively supporting clients in distress. These skills ensure accurate assessment, timely referrals, and compassionate support, which are essential for client well-being and organizational effectiveness.

What are the most common challenges faced by EAP Intake Specialists when handling initial client calls, and how can these be addressed?

EAP Intake Specialists often encounter challenges such as managing high call volumes, assessing urgent situations quickly, and supporting clients who may be in distress or crisis. To handle these effectively, specialists rely on active listening, empathy, and clear communication while following established protocols for escalation and confidentiality. Regular training, peer support, and supervision help them stay updated on best practices and maintain resilience in a fast-paced environment.

What is the difference between Eap Intake Specialist vs Eap Case Manager?

AspectEap Intake SpecialistEap Case Manager
CredentialsHigh school diploma or equivalent; certifications may be preferredHigh school diploma or equivalent; additional certifications may be required
Work EnvironmentOffice setting, phone and computer-based tasksOffice or community settings, direct client interaction
Employer & IndustryEmployee Assistance Programs, mental health providersHealthcare organizations, mental health agencies
Primary FocusIntake, screening, scheduling appointmentsOngoing case management, treatment planning

In summary, Eap Intake Specialists primarily handle initial client intake and scheduling, while Eap Case Managers focus on ongoing client support and treatment coordination. Both roles require similar credentials and are common in mental health and employee assistance industries, but they differ in scope and responsibilities.

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What cities are hiring for Eap Intake Specialist jobs?

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What states have the most Eap Intake Specialist jobs?

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What job categories do people searching Eap Intake Specialist jobs look for?

The top searched job categories for Eap Intake Specialist jobs are:

Eap Intake Specialist jobs near you
Infographic showing various Eap Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Bilingual Vehicle Intake Specialist| Automotive

Pull-A-Part

Houston, TX • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Pull-A-Part rating

6.7

Company rating: 6.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description:

Top Benefits

  • Medical, Dental & Vision Insurance (Low-cost or FREE)
  • FREE Life & Short-Term Disability Insurance
  • Long-Term Disability Insurance (Based on age/earnings)
  • 401(k) with Company Match
  • Paid Holidays & Vacation
  • On-the-Job Training & Career Growth
  • Employee Referral Bonus ($500)
  • Employee Assistance Program (EAP)

Your Role


As a Bilingual Vehicle Intake Specialist, you’ll be the first point of contact for customers selling vehicles at our store. You’ll assess vehicles for purchase, process titles and paperwork, and ensure all transactions meet company standards—all while providing excellent service and supporting a safe, efficient operation.


What You’ll Do as a Bilingual Vehicle Intake Specialist

  • Foster a “Safety First” and “Environmental Stewardship” culture
  • Perform all duties with a focus on our four core values – Respect, Help, Learn & Grow
  • Deliver friendly, helpful, and professional service to customers selling vehicles
  • Evaluate vehicles for purchase to ensure they meet company standards
  • Use company systems and software to determine accurate vehicle purchase prices
  • Process car titles, ownership documents, and associated paperwork accurately
  • Maintain a clean, organized, and professional work environment
  • Communicate market trends and pricing updates to leadership
  • Meet personal and team performance goals
  • Follow all company policies, safety standards, and SOPs
  • Comply with company dress code and workplace safety requirements
  • Support other retail and operational duties as needed
  • Grow your skills, assist your team, and perform other assigned tasks.

What You Bring as a Bilingual Vehicle Intake Specialist

  • Strong customer service and communication skills
  • Experience in retail, customer service, or vehicle purchasing
  • Experience reviewing or managing car titles and paperwork
  • Strong administrative and organizational abilities
  • Proficiency with computers and mobile devices
  • Ability to work in a fast-paced, team-oriented environment
  • Physical ability to stand, walk, bend, and lift up to 50 lbs
  • Willingness to work retail hours, including weekends and holidays
  • Reliable transportation and ability to work indoors/outdoors
  • Automotive knowledge or basic understanding of auto parts
  • Experience in auto parts sales or vehicle intake

Required:

  • Bilingual in English and Spanish

About Pull-A-Part and U-Pull-&-Pay


Pull-A-Part, headquartered in Atlanta, GA, is an award-winning leader in the do-it-yourself used auto parts industry. We’ve redefined the traditional junkyard by creating a sustainable, customer-first recycling business model. Founded in 1997, Pull-A-Part operates 35 stores nationwide—including 11 U-Pull-&-Pay locations—and is recognized nationally for excellence in environmental responsibility and corporate citizenship. Learn more: https://about.pullapart.com | https://upullandpay.com


Our Core Values

  • Respect – Every team member and customer counts
  • Help – Support your team and customers to reach goals
  • Learn – Ask questions and grow your knowledge
  • Grow – Develop new skills and advance your career

Equal Opportunity Employer

Pull-A-Part is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Requirements:


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