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Eap Intake Specialist Jobs (NOW HIRING)

AllOne Health

Intake Specialist - Remote

$16 - $17.30/hr

When clients call the EAP to initiate services, the EAP Intake Specialist answers their initial calls. This position involves speaking directly with the client, getting a sense of what the caller ...

AllOne Health, Inc.

Intake Specialist - Remote

$16 - $17.30/hr

When clients call the EAP to initiate services, the EAP Intake Specialist answers their initial calls. This position involves speaking directly with the client, getting a sense of what the caller ...

Rogers Behavioral Health

Intake Specialist

West Allis, WI · On-site

$17.25 - $23.25/hr

The Intake Specialist serves as a patient advocate and facilitates the process that allows for ... Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates ...

Rogers Behavioral Health

Intake Specialist

West Allis, WI

$17.25 - $23.25/hr

The Intake Specialist serves as a patient advocate and facilitates the process that allows for ... Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates ...

Rogers Behavioral Health

Intake Specialist

West Allis, WI · On-site

$17.25 - $23.25/hr

The Intake Specialist serves as a patient advocate and facilitates the process that allows for ... Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates ...

MercyFirst

Intake Specialist

Syosset, NY

$54K - $57K/yr

Intake Specialist ID: 101137 Location: Syosset, NY Department: PQI More about this job ... Free employee assistance program through National EAP * Insurance discounts for our staff and their ...

Discovery Behavioral Health

Intake Specialist

Houston, TX · On-site

$20 - $24/hr

The Intake Specialist is responsible for all phases of the Intake process including, but not ... EAP). * Coordinate Family Medical Leave Act paperwork and documentation with Patient Experience ...

Adecco

Patient Intake Specialist

Nashville, TN

$18 - $19/hr

Adecco Healthcare & Life Sciences is assisting our client with hiring a Patient Intake Specialist ... benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the ...

MercyFirst

Intake Specialist

Syosset, NY · On-site

$54K - $57K/yr

SUMMARY: The Intake Specialist is responsible for the screening and placement of children in ... Free employee assistance program through National EAP * Insurance discounts for our staff and their ...

McAlister Institute

Intake Specialist

Lemon Grove, CA · On-site

$21 - $30/hr

The Intake Specialist is a critical first point of contact for clients entering services at all of ... EAP Key Responsibilities: * Uphold and promote the mission, philosophy, values, and direction of ...

Wellpoint Care Network

Intake Specialist

Milwaukee, WI · On-site

$17.50 - $23.50/hr

Our next Intake Specialist will be responsible for the client registration and intake process ... Maintains database and routinely follows up on prior authorizations, EAP authorizations, single ...

McAlister Institute

Intake Specialist

Lemon Grove, CA · On-site

$21 - $30/hr

The Intake Specialist is a critical first point of contact for clients entering services at all of ... EAP Key Responsibilities: * Uphold and promote the mission, philosophy, values, and direction of ...

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How much do eap intake specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for eap intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does an EAP Intake Specialist do?

An EAP Intake Specialist is responsible for handling the initial contact with employees seeking assistance through an Employee Assistance Program (EAP). They gather preliminary information, assess the employee's needs, provide information about available services, and help connect them with appropriate counselors or resources. EAP Intake Specialists play a critical role in ensuring employees receive timely and confidential support for issues such as mental health, substance abuse, or work-related stress. Their work helps improve employee well-being and workplace productivity.

What is the difference between Eap Intake Specialist vs Eap Case Manager?

AspectEap Intake SpecialistEap Case Manager
CredentialsHigh school diploma or equivalent; certifications may be preferredHigh school diploma or equivalent; additional certifications may be required
Work EnvironmentOffice setting, phone and computer-based tasksOffice or community settings, direct client interaction
Employer & IndustryEmployee Assistance Programs, mental health providersHealthcare organizations, mental health agencies
Primary FocusIntake, screening, scheduling appointmentsOngoing case management, treatment planning

In summary, Eap Intake Specialists primarily handle initial client intake and scheduling, while Eap Case Managers focus on ongoing client support and treatment coordination. Both roles require similar credentials and are common in mental health and employee assistance industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an EAP Intake Specialist, and why are they important?

To thrive as an EAP Intake Specialist, you need strong knowledge of mental health principles, crisis intervention skills, and a background in psychology, counseling, or social work, typically supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and call center systems is commonly required. Excellent communication, active listening, empathy, and problem-solving abilities are crucial soft skills for effectively supporting clients in distress. These skills ensure accurate assessment, timely referrals, and compassionate support, which are essential for client well-being and organizational effectiveness.

What are the most common challenges faced by EAP Intake Specialists when handling initial client calls, and how can these be addressed?

EAP Intake Specialists often encounter challenges such as managing high call volumes, assessing urgent situations quickly, and supporting clients who may be in distress or crisis. To handle these effectively, specialists rely on active listening, empathy, and clear communication while following established protocols for escalation and confidentiality. Regular training, peer support, and supervision help them stay updated on best practices and maintain resilience in a fast-paced environment.
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What cities are hiring for Eap Intake Specialist jobs? Cities with the most Eap Intake Specialist job openings:
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Eap Intake Specialist jobs near you
Infographic showing various Eap Intake Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.
Intake Specialist - Remote

Intake Specialist - Remote

AllOne Health

Remote

$16 - $17.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

AllOne Health is in the business of care; and service is what matters most.
As a leader in workplace behavioral health, we've proven that a company's success is directly linked to the health and well-being of their employees.
By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).
We are currently seeking an Intake Specialist to work remotely. This is a full-time, non-exempt position working Monday-Friday 3:00 PM - 11:30 PM EST. This is an entry level position.
Position Summary:
AllOne Health's EAP provides a number of services to clients, including behavioral consultation, counseling, crisis intervention, clinical referrals, resource information, and case management. When clients call the EAP to initiate services, the EAP Intake Specialist answers their initial calls. This position involves speaking directly with the client, getting a sense of what the caller's needs are, inputting demographic information into the EAP Expert database system, and transferring the client to an on-staff counselor if they are in emotional distress or require clinical expertise to manage their concerns. EAP Intake Specialists are also involved in finding appropriate resources for clients, and in connecting clients to affiliate providers or EAP clinical staff for services.
Qualified candidates will be capable using IT support applications, at ease employing telephone presence and skills in relating to clients, have strong customer service skills, exhibit excellent common sense, and possess good judgment. The candidate must be flexible with break and lunch times due to staffing for our high call volume times. The candidate should also be comfortable working in a team environment and be flexible with day-to-day job assignments.
Salary Range: $16.00 - $17.30 per hour.
What You'll Do:
  • Remain actively logged into on-call telephone queues as assigned in order to fulfill duties.
  • Use frontline customer service skills to generally determine the prevailing needs of clients and what they require from EAP services.
  • Screen for safety issues, domestic violence (DV), substance abuse, and other high-risk considerations, and connects clients immediately to on-call counselors when needed.
  • Completes EAP Intake Forms in the EAP Expert database system.
  • Assign EAP staff or affiliates to client cases when appropriate.
  • Serve a primary role in connecting clients to affiliate providers in their geographic area, or to EAP staff professionals for services.
  • Provide general information and referrals to subject matter experts in areas such as legal concerns, financial issues, and work-life challenges.
  • Demonstrate sensitivity to the unique confidentiality and customer service needs of both member employee and dependent clients, and employer-customer clients.

What We're Looking For:
  • Excellent IT applications and database skills set.
  • Outstanding interpersonal, communication, organizational and problem-solving skills.
  • Professional call center/scheduling experience a plus
  • Must have a reliable internet connection with a minimum download speed of 50Mbps and 10Mbps upload stream
  • Strong customer service commitment.
  • Requisite experience with Microsoft Outlook & Office programs.

Company Perks:
  • Immediate Medical, dental, and vision insurance
  • Paid time off
  • 401(k) retirement program with company match
  • Flexible Spending Accounts (FSA)
  • Company paid Life and Disability insurance programs
  • Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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