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Eap Intake Counselor Jobs in Silver Spring, MD (NOW HIRING)

Apex Systems

Tester Senior

Mclean, VA · On-site

Assess end-to-end data modeling lifecycle processes, including intake, design, review, governance ... EAP) with up to 8 free counseling sessions, a corporate discount savings program and other ...

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All JobsEap Intake Counselor JobsEap Intake Counselor Jobs in Silver Spring, MD

Eap Intake Counselor information

See Silver Spring, MD salary details

$13

$22

$33

How much do eap intake counselor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for eap intake counselor in Silver Spring, MD is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.87 per hour, depending on experience, location, and employer.

What is an EAP Intake Counselor?

EAP Intake Counselors are mental health professionals who serve as the first point of contact for employees seeking assistance through an Employee Assistance Program (EAP). They conduct initial assessments, provide crisis intervention, and connect individuals with appropriate resources or counseling services. Their role is crucial in ensuring employees receive timely support for personal, work-related, or mental health concerns. EAP Intake Counselors maintain confidentiality and often help guide employees toward longer-term care or support if needed.

What are the key skills and qualifications needed to thrive as an EAP Intake Counselor?

To thrive as an EAP Intake Counselor, you need a background in psychology, counseling, or social work, often supported by relevant licensure or certification such as LPC, LCSW, or LMFT. Familiarity with case management systems, clinical documentation software, and telephone intake protocols is typically required. Strong active listening, empathy, and crisis intervention skills help you effectively assess client needs and provide immediate support. These skills are essential to ensure timely, accurate assessments and to connect individuals with appropriate resources during times of personal or workplace stress.

What are the main challenges EAP Intake Counselors face when handling high volumes of client calls?

EAP Intake Counselors often manage fluctuating call volumes, which can be especially challenging during peak periods or times of increased organizational stress. Maintaining empathy and active listening skills while efficiently assessing client needs requires strong emotional resilience and time management. To address these challenges, counselors typically follow structured protocols and rely on support from their clinical teams, ensuring that clients receive timely and appropriate referrals. Regular supervision and peer support are also integral to managing stress and maintaining professional well-being in this fast-paced environment.

What is the difference between Eap Intake Counselor vs Employee Assistance Program (EAP) Counselor?

AspectEap Intake CounselorEmployee Assistance Program (EAP) Counselor
CredentialsTypically requires a bachelor's degree in psychology, social work, or related field; licensure may be preferredUsually requires a master's degree in counseling, social work, or psychology; licensure or certification often necessary
Work EnvironmentInitial client intake, assessment, and referral within EAP settingsProviding ongoing counseling, support, and intervention for employees facing personal or work-related issues
Employer & Industry UsageUsed by organizations to screen and refer employees to appropriate resourcesUsed by organizations to deliver direct counseling services to employees and their families

The main difference is that an Eap Intake Counselor focuses on initial assessments and referrals, while an EAP Counselor provides ongoing counseling and support. Both roles are essential in employee assistance programs but differ in scope and responsibilities.

How to become an EAP intake counselor?

To become an EAP intake counselor, candidates typically need a bachelor's degree in psychology, social work, or a related field, along with experience in counseling or mental health services. Certification or training in employee assistance programs and strong communication skills are also important for this role.

What is it like to be an EAP intake counselor?

An EAP intake counselor is responsible for assessing employee needs, providing initial support, and guiding individuals to appropriate mental health or wellness services. The role involves active listening, documentation, and often requires knowledge of counseling techniques and confidentiality protocols. Typically, the position is performed in an office or remote setting with regular working hours.

What are popular job titles related to Eap Intake Counselor jobs in Silver Spring, MD?

For Eap Intake Counselor jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Eap Intake Counselor jobs in Silver Spring, MD look for?

The top searched job categories for Eap Intake Counselor jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Eap Intake Counselor jobs?

Cities near Silver Spring, MD with the most Eap Intake Counselor job openings:

Eap Intake Counselor jobs near you
Infographic showing various Eap Intake Counselor job openings in Silver Spring, MD as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $47,276 per year, or $22.7 per hour.

Program Director

Washington, DC • On-site

Youth-Advocate-Programs,-Inc.
See more jobs at Youth-Advocate-Programs,-Inc.external

Other

Medical, Vision, Retirement, PTO

Posted 11 days ago

Job description

The Program Director is responsible for the overall administration and performance of the Washington DC program, including participant services, personnel management, and budget oversight. This role ensures high-quality, strength-based service delivery using a wraparound model, while maintaining full compliance with contractual, regulatory, and organizational requirements.

Specific Tasks Include:

  • Oversee intake, assessment, and service planning processes, including interviewing participants, families, and referral sources.
  • Ensure individualized service/treatment plans are developed and implemented using a strength-based, wraparound approach.
  • Monitor service delivery to ensure alignment with participant goals, program outcomes, and contractual obligations.
  • Ensure all services are properly authorized/re-authorized by referring authorities or third-party payors.
  • Ensure participants receive the required hours, services, activities, and supports as specified by contracts
  • Oversee revisions to service plans based on evolving participant needs and case review
  • Recruit, hire, train, and supervise direct service and administrative staff in accordance with organizational policies and contractual requirements.
  • Ensure staff meet all qualifications set by referring authorities and funding sources.
  • Provide ongoing training, coaching, and professional development, including cross-training opportunities.
  • Lead regular staff meetings and training sessions.
  • Foster a collaborative, high-performing team environment focused on quality service delivery.
  • Support staff in creative problem-solving to meet participant and family needs.
  • Ensure services address education, employment, social, and other life domains.
  • Facilitate access to community resources and professional supports.
  • Oversee discharge planning, ensuring sustainable community linkages for participants and families’ post-service.
  • Ensure timely and accurate completion of all documentation, reports, billing, and data entry requirements.
  • Monitor adherence to required timelines, deliverables, and performance standards.
  • Coordinate submission of administrative, fiscal, and programmatic reports to internal and external stakeholders.
  • Maintain readiness for audits, reviews, and compliance monitoring.
  • Manage the program within established budget parameters.
  • Monitor expenditures and ensure fiscal responsibility.
  • Identify opportunities for program growth, expansion, and innovation.
  • Cultivate and maintain relationships with referral sources, community partners, and stakeholders to support program sustainability.

Qualifications/Requirements:

  • Master's degree in Social Work, Psychology, Counseling, or a related field is preferred (or equivalent combination of education and experience, where applicable)
  • Bachelor's degree with commensurate experience may be considered.
  • Minimum one (1) year of experience managing staff and budgets
  • Experience in a community-based programming or human service program is strongly preferred.
  • Strong leadership, communication, and organizational skills.
  • Proficient in Microsoft Office Suite; Experience using an electronic health record system is a plus.
  • Reliable transportation, valid driver's license, and current auto insurance is required.
  • Bilingual (e.g., Spanish) skills a plus.

Benefits Available:

  • Medical/Prescription
  • Vision
  • Short Term Disability
  • UNUM Supplemental Insurance
  • Employee Assistance Program (EAP)
  • Pet Insurance
  • Paid time off.
  • Paid Holidays
  • 403(b) Retirement Savings Plan.
  • Pet Insurance
  • Direct Deposit
  • Weekly pay

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Travel Required

Yes . Travel throughout community to homes and schools

Qualifications Skills Preferred Strong Communication Skills

Some Knowledge

Some Knowledge

Basic Computer Skills

Advanced

Behaviors Preferred Leader

: Inspires teammates to follow them

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Required

Bachelors or better.

Preferred

Masters or better.

Experience Required 1-3 years:

At least one (1) year of management or leadership experience including managing staff and community-based programming

Licenses & Certifications Preferred

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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