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E Commerce Customer Support Jobs (NOW HIRING)

Magnus Home Products

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E-Commerce Customer Service & Returns Specialist

Erlanger, KY · On-site

$20 - $24/hr

Customer Support: Greet customers warmly via phone, email, and social media. Assist with orders ... E-Commerce Familiarity: Experience working with online consumer sales, order processing, or e ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer service, and eCommerce platform management. The eCommerce department functions as a smaller ...

Miami HEAT

E-commerce Customer Service Associate

Doral, FL · On-site

$13.50 - $18.50/hr

E-Commerce Customer Service Representative The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative's main priority is providing ...

ComplyAdvantage

E-Commerce Support Specialist

New York, NY · On-site

$30K - $35K/yr

ComplyAdvantage has an opening for an E-Commerce Support Specialist to join its E-commerce team on ... This role owns the end-to-end account provisioning process, ensuring new customers gain immediate ...

CALPAK

Sr. Ecommerce Manager

Gardena, CA · On-site

... supporting each team member's professional growth. * Own the day-to-day performance of the e ... Strong understanding of the ecommerce customer journey, including acquisition landing experiences ...

ComplyAdvantage

E-Commerce Support Specialist

New York, NY · On-site

$30K - $35K/yr

ComplyAdvantage has an opening for an E-Commerce Support Specialist to join its E-commerce team on ... Currently, creating environments for new customers, providing instant access for trial members, and ...

Carve Designs, Inc.

Director of Ecommerce

Sausalito, CA · On-site

... customer loyalty. Ecommerce is a core growth driver for Carve Designs, and this role will play a ... supports the full lifecycle from acquisition through repeat purchase Search, Discovery & Organic ...

New

Carve Designs, Inc.

... customer loyalty. Ecommerce is a core growth driver for Carve Designs, and this role will play a ... supports the full lifecycle from acquisition through repeat purchase Search, Discovery & Organic ...

New

CALPAK

Sr. Ecommerce Manager

Gardena, CA · On-site

... supporting each team member's professional growth. * Own the day-to-day performance of the e ... Strong understanding of the ecommerce customer journey, including acquisition landing experiences ...

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Showing results 21-40

All JobsE Commerce Customer Support Jobs

E Commerce Customer Support information

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How much do e commerce customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for e commerce customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between E Commerce Customer Support vs E Commerce Customer Service Representative?

AspectE Commerce Customer SupportE Commerce Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or e-commerce platformsHigh school diploma; certifications in customer service preferred
Work EnvironmentOnline, remote, or call center settings handling technical issues and order inquiriesCall centers, online chat, or email support environments
Employer & Industry UsageE-commerce companies, online retailers, marketplaces
Common Search & Comparison IntentUnderstanding roles, responsibilities, and differences in customer support positions

Both roles focus on assisting customers, but E Commerce Customer Support often involves handling technical issues, order problems, and troubleshooting, while E Commerce Customer Service Representatives typically focus on general inquiries, order processing, and customer communication. The roles overlap but differ mainly in scope and technical complexity.

What is customer support in e-commerce?

Customer support in e-commerce involves assisting online shoppers with inquiries, order issues, returns, and product information through channels like chat, email, or phone. It requires good communication skills and familiarity with customer service tools to ensure a positive shopping experience.

What qualifications do you need for e-commerce customer support?

E-commerce customer support roles typically require strong communication skills, basic computer literacy, and familiarity with customer service software such as live chat or CRM tools. A high school diploma or equivalent is usually sufficient, though some positions may prefer previous customer service experience or knowledge of e-commerce platforms like Shopify or Amazon Seller Central.

What cities are hiring for E Commerce Customer Support jobs?

Cities with the most E Commerce Customer Support job openings:

What states have the most E Commerce Customer Support jobs?

States with the most job openings for E Commerce Customer Support jobs include:

What are popular job titles related to E Commerce Customer Support jobs?

For E Commerce Customer Support jobs, the most frequently searched job titles are:

Infographic showing various E Commerce Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Part-Time Ecommerce Customer Service Specialist - Shopify Experience Required.

Secaucus, NJ • On-site

Dana Incorporated
See more jobs at Dana Incorporatedexternal

$17.25 - $22.75/hr

Other

Posted 3 days ago

New

Dana Incorporated rating

5.9

Company rating: 5.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

Job description

Part-Time Ecommerce Customer Care Specialist
Location: Secaucus, NJ - 100% In Office
Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week
Dana-co, a leading women's intimate apparel company, is seeking an experienced Ecommerce Customer Care Specialist to support our online customers and order operations.
Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.
Responsibilities

  • Respond to Ecommerce customers by email, live chat, and Gorgias.
  • Assist with product, sizing, order, shipping, return, exchange, and refund questions.
  • Process and monitor orders through Shopify and other ecommerce systems.
  • Investigate delayed, incomplete, or incorrectly fulfilled orders.
  • Coordinate with warehouse staff to resolve inventory and shipping issues.
  • Identify and report website, pricing, promotion, or product-information errors.
  • Provide professional, timely service and follow customer issues through resolution.
Qualifications
  • Prior Ecommerce customer service experience is required.
  • Shopify experience is required.
  • Experience with Gorgias is strongly preferred.
  • Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
  • Apparel, fashion, lingerie, or consumer product experience is preferred.
  • Strong written communication, organization, and problem-solving skills.
  • Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.

Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.

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