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E Commerce Customer Support Jobs (NOW HIRING)

Kith

E-Commerce Customer Experience Manager

Brooklyn, NY · On-site

$85K - $105K/yr

The E-Commerce Customer Experience Manager in this role is responsible for supporting and directly supervising the Ecommerce customer service team lead and representatives. RESPONSIBILITIES * Lead e ...

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone ... an e-commerce or DTC brand, ideally within sports, athletic wear, or consumer products

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

This leader will oversee core functions E-Commerce and Customer Support, ensuring each team works together to deliver an exceptional customer experience while driving operational excellence and ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

This leader will oversee core functions E-Commerce and Customer Support, ensuring each team works together to deliver an exceptional customer experience while driving operational excellence and ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

This leader will oversee core functions E-Commerce and Customer Support, ensuring each team works together to deliver an exceptional customer experience while driving operational excellence and ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

This leader will oversee core functions E-Commerce and Customer Support, ensuring each team works together to deliver an exceptional customer experience while driving operational excellence and ...

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All JobsE Commerce Customer Support Jobs

E Commerce Customer Support information

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How much do e commerce customer support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for e commerce customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between E Commerce Customer Support vs E Commerce Customer Service Representative?

AspectE Commerce Customer SupportE Commerce Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or e-commerce platformsHigh school diploma; certifications in customer service preferred
Work EnvironmentOnline, remote, or call center settings handling technical issues and order inquiriesCall centers, online chat, or email support environments
Employer & Industry UsageE-commerce companies, online retailers, marketplaces
Common Search & Comparison IntentUnderstanding roles, responsibilities, and differences in customer support positions

Both roles focus on assisting customers, but E Commerce Customer Support often involves handling technical issues, order problems, and troubleshooting, while E Commerce Customer Service Representatives typically focus on general inquiries, order processing, and customer communication. The roles overlap but differ mainly in scope and technical complexity.

What is customer support in e-commerce?

Customer support in e-commerce involves assisting online shoppers with inquiries, order issues, returns, and product information through channels like chat, email, or phone. It requires good communication skills and familiarity with customer service tools to ensure a positive shopping experience.

What qualifications do you need for e-commerce customer support?

E-commerce customer support roles typically require strong communication skills, basic computer literacy, and familiarity with customer service software such as live chat or CRM tools. A high school diploma or equivalent is usually sufficient, though some positions may prefer previous customer service experience or knowledge of e-commerce platforms like Shopify or Amazon Seller Central.

What cities are hiring for E Commerce Customer Support jobs?

Cities with the most E Commerce Customer Support job openings:

What states have the most E Commerce Customer Support jobs?

States with the most job openings for E Commerce Customer Support jobs include:

What are popular job titles related to E Commerce Customer Support jobs?

For E Commerce Customer Support jobs, the most frequently searched job titles are:

Infographic showing various E Commerce Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

OK4WD Ecommerce Customer Support Specialist - Off-Road & Overland Gear

Stewartsville, NJ • On-site

OK4WD
11 - 50 employees
Learn more about OK4WDexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 hours ago

Job description

OK4WD is seeking a dedicated Ecommerce Customer Support Specialist who can provide essential support to our ecommerce team and enhance our customer satisfaction as we continue to grow. We are one of the leading offroad and overland ecommerce retailers in the nation based in Stewartsville, NJ.
As an Ecommerce Customer Support Specialist, you'll be the first point of contact for our customers-online, over the phone, and via email. You'll play a key role in providing support, answering questions, and guiding customers through their online purchase experience. While previous customer support experience is a bonus, it's not required. As long as you have a passion for taking care of people, we can teach you the rest.
Responsibilities include:
  • Ensure high levels of customer satisfaction by providing excellent pre and post-sales support
  • Process orders from ecommerce website, phone, and emails
  • Respond to basic customer queries through phone, email, and online chat
  • Update customer records in the company database
  • Perform other duties as required

Job Requirements:
  • Extroverted individual who enjoys interacting with customers
  • Interest in the automotive and off-road industries a plus
  • Experience with BigCommerce a plus
  • Knowledge of Microsoft Office Suite particularly Excel a plus
  • Ability to quickly learn new technologies such as CRM, POS, and web based systems
  • Comfort with a fast paced environment and multitasking a must
  • Outstanding verbal, written, and interpersonal skills
  • Good team worker
  • Must be detail oriented and responsible
  • Must have ability to accept constructive feedback
  • Fluent in Spanish a plus

Benefits we offer:
  • Generous 401k match.
  • Paid Time Off
  • Heavily Subsidized Individual Health Insurance.
  • Dental and Vision Insurance.
  • Employee Discounts on Parts.
  • Phone and Mileage Reimbursement.
  • Wellness Reimbursement.
  • Paid Holidays.
  • A Family Atmosphere and Positive Work Environment.

Interested? Don't wait, apply now and let's explore this adventure together!
#jobopening #hiring #salesrepresentative #offroad #adventure #jobsearch #careeropportunity

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