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Duke Energy Customer Service Jobs in Indiana (NOW HIRING)

Commonwealth Hotels

Night Auditor

Greenwood, IN · On-site

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Duke Energy. We're proud to have been recognized with a Tripadvisor Travelers' Choice Award ... Customer Service: Responding promptly and professionally to guest inquiries, complaints, and ...

Commonwealth Hotels

Night Auditor

Greenwood, IN · On-site

$13.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Duke Energy. We're proud to have been recognized with a Tripadvisor Travelers' Choice Award ... Customer Service: Responding promptly and professionally to guest inquiries, complaints, and ...

Commonwealth Hotels

Night Auditor

Greenwood, IN

$14.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Duke Energy. We're proud to have been recognized with a Tripadvisor Travelers' Choice Award ... Customer Service: Responding promptly and professionally to guest inquiries, complaints, and ...

Culligan Ultrapure

Customer Service Rep

Indianapolis, IN · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide day-to-day customer service operations, including assisting customers, answering incoming ... Position requires a great deal of energy and a passion for excellence with respect to treating and ...

New

LB Capital

Customer Service Representative

Fort Wayne, IN · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential Are you a high-energy ... We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready ...

McDonald's

Customer Service!

Evansville, IN · On-site

  • PTO

The Team for Me - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business ...

McDonald's

Customer Service!

Tell City, IN · On-site

  • PTO

The Team for Me - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business ...

McDonald's

Customer Service!

Evansville, IN · On-site

  • PTO

The Team for Me - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business ...

Culligan Ultrapure

Customer Service Rep

Indianapolis, IN · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide day-to-day customer service operations, including assisting customers, answering incoming ... Position requires a great deal of energy and a passion for excellence with respect to treating and ...

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All JobsDuke Energy Customer Service JobsDuke Energy Customer Service Jobs in Indiana

Duke Energy Customer Service information

See Indiana salary details

$9

$17

$25

How much do duke energy customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for duke energy customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What are popular job titles related to Duke Energy Customer Service jobs in Indiana?

For Duke Energy Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Duke Energy Customer Service jobs in Indiana look for?

The top searched job categories for Duke Energy Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Duke Energy Customer Service jobs?

Cities in Indiana with the most Duke Energy Customer Service job openings:

Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Night Auditor

Commonwealth Hotels

Greenwood, IN • On-site

$14.25 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Join Team at the Candlewood Suites Greenwood!
Candlewood Suites Greenwood, Indiana is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.
About Us:
Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We're proud to have been recognized with a Tripadvisor Travelers' Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us.
Why This Role?
Working as a Candlewood Suites Greenwood, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Hospitality or Front Desk Experience (Preferred): While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • High school diploma or equivalent

Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today!

Apply