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Dte Customer Service Rep Jobs in Michigan (NOW HIRING)

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are seeking a Customer Service Representative for our Auburn Hills, MI Office. We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working ...

dbi

Customer Service Representative

Saginaw, MI

$15 - $20.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

U-Haul

Customer Service Representative

Saint Clair Shores, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Ritchie Bros.

Customer Service Representative

Flint, MI

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative At Lakeside Surfaces, we do not just fabricate countertops. We help bring visions to life in homes, offices, and large-scale commercial projects across the Midwest. As ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$49K - $62K/yr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces ...

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Dte Customer Service Rep information

What is a DTE Customer Service Rep?

DTE Customer Service Representatives are professionals who assist DTE Energy customers with their utility service needs. They handle inquiries about billing, account management, service outages, and payment arrangements, and help resolve customer concerns. These representatives provide support via phone, email, or online chat, ensuring a positive customer experience and accurate information. Their role is vital for maintaining customer satisfaction and trust in DTE Energy’s services.

What are the key skills and qualifications needed to thrive as a DTE Customer Service Rep?

To thrive as a DTE Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and Microsoft Office Suite is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills in this position. These skills are vital to efficiently resolving customer issues, maintaining satisfaction, and ensuring positive interactions that reflect well on the company.

What are some common challenges faced by a DTE Customer Service Rep, and how can I prepare for them?

As a DTE Customer Service Representative, you may encounter challenges such as handling high call volumes, addressing customers’ billing or service concerns, and navigating complex utility account issues. Success in this role often depends on strong communication skills, patience, and the ability to stay calm under pressure. Preparing by learning about common utility questions, DTE’s services, and customer support best practices can help you manage these situations effectively. Additionally, teamwork and collaboration with other departments are common, so being open to feedback and willing to learn from teammates can make your transition smoother.

How to get a job as a Dte Customer Service Rep?

To become a DTE Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service. Applying through the company's careers website or job boards, preparing for interviews, and demonstrating problem-solving abilities are key steps in the hiring process.

Is remote Dte Customer Service Rep a stressful job?

A remote Dte Customer Service Rep role can be stressful due to handling customer inquiries, troubleshooting issues, and meeting performance metrics. The job requires strong communication skills, patience, and the ability to manage high call volumes, which can contribute to stress levels depending on workload and support systems in place.

What are popular job titles related to Dte Customer Service Rep jobs in Michigan?

For Dte Customer Service Rep jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dte Customer Service Rep jobs in Michigan look for?

The top searched job categories for Dte Customer Service Rep jobs in Michigan are:

What cities in Michigan are hiring for Dte Customer Service Rep jobs?

Cities in Michigan with the most Dte Customer Service Rep job openings:

Dte Customer Service Rep jobs near you
Infographic showing various Dte Customer Service Rep job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Flame Heating, Cooling and Electrical

Warren, MI • On-site

$15 - $20.50/hr

Other

Re-posted 28 days ago

Job description

Customer Service Representative

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

Qualifications
  • High School diploma or equivalent required; some college preferred
  • Strong data entry skills with attention to detail and accuracy with at least 1 year call center experience
  • Must be able to pass a criminal background check and drug screening
  • Excellent phone etiquette and ability to communicate clearly and effectively
  • Proficient computer skills and ability to learn multiple new software
  • Ability to work in a fast-paced environment and handle high call volumes
  • Strong problem-solving skills and ability to build rapport with customers
  • Ability to stay calm and maintain a positive attitude even in challenging situations
  • 30 WPM+ typing
Responsibilities
  • Take calls and respond to customer inquiries in a professional and timely manner
  • Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
  • Provide accurate information about products, services and company policies
  • Ability to sit for long periods of time
  • Handle customer complaints when possible and resolve issues to ensure customer satisfaction
  • Perform data entry tasks to update customer records and maintain accurate documentation
  • Always keep the customer information confidential
  • Adhere to the attendance policy of the Call Center
  • Other duties as assigned
Schedule
  • Monday through Friday
  • Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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