Job Summary:
The Farmer's Dog is on a mission to transform pet health by providing fresh, personalized dog food directly to customers. As a Senior Software Engineer on the Customer Care Tools & Intelligence team, you'll lead the development of tools that empower customer care advisors to deliver exceptional service, working collaboratively across various departments to create impactful solutions.
Responsibilities:
• Lead the end-to-end lifecycle of complex systems and features, from planning through maintenance, ensuring long-term sustainability
• Improve team execution by refining processes, tools, on-call rotations, and practices that raise the bar for everyone
• Collaborate with product managers, engineers, designers, and business stakeholders to shape strategy and achieve our goals
• Contribute to our engineering culture and mentor the team through knowledge sharing, feedback, and design and incident reviews
• Work our stack (TypeScript, Node.js, React, OpenAPI, AWS), but embrace learning and applying new tools as needed
• Partner with Customer Care to deeply understand advisor workflows, translating real-world pain points into AI powered solutions or tools that help advisors deliver more personalized service
Qualifications:
Required:
• Lead the end-to-end lifecycle of complex systems and features, from planning through maintenance, ensuring long-term sustainability
• Improve team execution by refining processes, tools, on-call rotations, and practices that raise the bar for everyone
• Collaborate with product managers, engineers, designers, and business stakeholders to shape strategy and achieve our goals
• Contribute to our engineering culture and mentor the team through knowledge sharing, feedback, and design and incident reviews
• Work our stack (TypeScript, Node.js, React, OpenAPI, AWS), but embrace learning and applying new tools as needed
• Partner with Customer Care to deeply understand advisor workflows, translating real-world pain points into AI powered solutions or tools that help advisors deliver more personalized service
• You lead by example and take full ownership over the success of the product, software and 'pawd' (our name for cross-functional teams)
• You are a strong full stack engineer who is comfortable working across the frontend and backend, and you enjoy building features end-to-end
• You are curious and regularly seek out ways to improve both our system and how we work
• You lead projects with impact beyond just your pawd's domain and you bring others along
• You elevate others through mentorship, code reviews and clear feedback
• You welcome diverse opinions and actively seek input to challenge your assumptions
• You see the value in communicating key decisions, tradeoffs and practices through writing
• You are committed to furthering the mission of The Farmer's Dog
Company:
The Farmer's Dog is a pet food company that offers fresh dog food with online services. Founded in 2014, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.