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Docuware Jobs in Illinois (NOW HIRING)

Familiarity with platforms such as SharePoint Online, DocuWare or other document workflow tools, Magento or similar eCommerce solutions, and automation tools such as UiPath. * Ability to gather ...

Experience with Electronic Data Management Systems, Enterprise Document Management, or Electronic Content Management systems (EDMS/ECMS)-such as Hyland OnBase, DocuWare, IBM Content Management ...

Experience with Electronic Data Management Systems, Enterprise Document Management, or Electronic Content Management systems (EDMS/ECMS)-such as Hyland OnBase, DocuWare, IBM Content Management ...

Experience with Electronic Data Management Systems, Enterprise Document Management, or Electronic Content Management systems (EDMS/ECMS)-such as Hyland OnBase, DocuWare, IBM Content Management ...

Docuware information

What does a DocuWare administrator or specialist do?

As a DocuWare Administrator or Specialist, your typical day may include configuring and maintaining the DocuWare document management system, setting up automated workflows, and troubleshooting user issues. You’ll regularly collaborate with other departments to ensure the system meets their business needs and may provide user training or technical support. Ongoing tasks also involve monitoring system performance, managing user permissions, and implementing software updates. This role often provides opportunities to work on process improvement projects and gain experience with business automation, which can support career growth in IT, operations, or digital transformation roles.

What is a DocuWare?

A DocuWare job typically involves managing, configuring, and supporting DocuWare, a document management and workflow automation software. Professionals in this role may handle document indexing, workflow setup, user permissions, and system integrations to optimize business processes. They often work in IT, administrative, or records management departments, ensuring efficient digital document storage and retrieval. Knowledge of database management and automation tools is often beneficial.

What are the key skills and qualifications needed to thrive in the DocuWare position?

To thrive in a DocuWare Administrator or Specialist role, you need a strong understanding of document management systems, workflow automation, and basic IT troubleshooting, typically supported by relevant experience or certifications. Proficiency with the DocuWare platform, Windows server environments, and related integration tools like Microsoft Office or ERP systems is highly valued. Strong organizational skills, attention to detail, problem-solving abilities, and effective communication are essential for collaborating with colleagues and assisting end users. These competencies ensure efficient document processing, smooth user adoption, and ongoing system optimization within an organization.

What are the most commonly searched types of Docuware jobs in Illinois?

The most popular types of Docuware jobs in Illinois are:

Infographic showing various Docuware job openings in Illinois as of August 2026, with employment types broken down into 74% Full Time, 18% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution.

Office Technical Support

Hughes Recruiting & Consulting

Sterling, IL

$16/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago


Job description

Office Technical Support: Sterling, Illinois
Our customer in Sterling, Illinois, is seeking motivated individuals to join their team. We're recruiting Office Technical Support specialists to work full-time on 1st shift. As an Office Technical Support specialist, you will attract potential customers by answering product, service, and technical questions, while processing orders, preparing correspondence, and fulfilling customer needs to ensure satisfaction. This role works closely with the Quality Engineer and Accounting departments.

Responsibilities of the Office Technical Support:
  • Open and maintain customer accounts by recording account information; process customer adjustments and cancel or upgrade orders as needed.
  • Resolve product or service problems by clarifying customer complaints, determining root causes, selecting the best solution, and following up to ensure resolution.
  • Recommend potential products or services to management by collecting and analyzing customer information and needs.
  • Manage high volumes of phone calls; greet customers warmly, ascertain the reason for calling, and follow communication procedures, guidelines, and policies.
  • Build sustainable relationships of trust with customers through open and interactive communication.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Assist with placement of orders, refunds, and exchanges; answer questions about warranties or terms of sale; suggest solutions when a product malfunctions; handle product recalls.
  • Open repair packages received, process paperwork, and generate a Pick List through Docuware.
  • Work directly with Service Centers on parts needed, product repair, and pricing information.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Respond accordingly to any threats involving violence, security, weather, legal, quality issues, or customer complaints.
  • Contribute to team effort and perform other duties as assigned.
Office Technical Support Requirements and Qualifications:
  • High school diploma or GED.
  • Bilingual is preferred but not required.
  • Customer service experience preferred.
  • Strong understanding of social media and live chat.
  • Ability to multi-task and prioritize activities according to importance and urgency.
  • Familiarity with AX, AS400, and Docuware preferred.
  • Strong computer skills, phone contact skills, and active listening.
Pay for Office Technical Support: Starting at $16.00/hr. based on experience.

Office Technical Support Benefits:
  • Health insurance.
  • Paid time off.
  • 401k with company match.
  • Paid weekly.
  • Direct deposit.
  • Paid training.
Type: 1st Shift, Full-time
Schedule: Monday - Friday, 8:00am - 4:30pm. Overtime is available but not mandated.
Apply now!
Are you ready to move from the worries of today to your dreams of tomorrow? If so, give Hughes a call. We are the top-rated staffing, recruiting, and HR experts in the region. We are headquartered in Freeport, IL and have 11 locations across Illinois, Wisconsin, and Minnesota. Where we have offices, we have connections to the best local jobs! Walk in our doors and you'll find friendly professional staff who dig deep, get results, and most importantly have fun! The reviews speak for themselves, at Hughes we quickly hook you up with companies that offer competitive pay rates, great culture & benefits, and a chance to elevate your life. We offer health insurance and 401(k) too to all our employees. To get the ball rolling, visit us online at www.hughesrecruiting.com and complete our application. We'll be in touch soon!