Document Processing Associate Jobs in Pittsburgh, PA

Enrollment Systems Specialist, Communications- Enrollment Management Group (EMG)
Salary: $18.00-$23.00 per hour based on a 35 hour work week
Benefits: The University offers generous benefits including paidtime off (holidays, holy days and vacation), employer matching contributions tothe retirement plan, and tuition benefits for employees and their eligible dependents.Learn more and explore benefits at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Generally, 8:30 a.m. -4:30 p.m. Monday through Friday, but may vary basedon operational need.
Position Number: 000568/30-503
FLSA Status: Non -exempt
POSITION SUMMARY:
This position reports to the Director of Enrollment Systems in the Enrollment Operations and Student Services department andsupports the administrative functions within Enrollment Management. Thisemployee will be expected to perform a number of vital roles based on thegraduate and undergraduate admission cycle. Tasks will include, but are notlimited to, managing the application and admission credential process forgraduate admissions, undergraduate admissions, and financial aid; mail receiptand sorting, scanning and indexing documents, and data-entry. This individual is responsible for theperformance of advanced assignments and special projects in support of theEnrollment Management Group. Administrative work requiring initiative andindependent judgement. Maintenance of confidential information while ensuringthe efficient operation of the office of Enrollment Management.
DUTIES ANDRESPONSIBILITIES:
Builds and maintains queries, populations, and dataexports within Slate to support communication campaigns and segmentationstrategies.
Assists in assembling and preparing recipient listsfor Slate Deliver email and SMS campaigns.
Supports campaign setup and deployment within SlateDeliver, including:
Assigning populations.
Scheduling sends.
Applying established templates and communicationstructures.
Executes routine updates to communication templatesand campaign configurations under the direction of Communications Technologyleadership.
Ensures alignment of population builds with approved campaign plans andsegmentation logic.
Monitors andassists with Communications Technology requests through TDx or equivalentticketing system.
Fulfills routinerequests including:
Population builds and list pulls.
Minor updates to existing templates.
Campaign scheduling support within Slate.
Route complex orstrategic requests to the Senior Assistant Director or Director as appropriate.
Assists inpreparing communications for major cycle events, including:
Admission decision releases.
Financial aid communications executed through Slate.
Event-based communication campaigns.
Supportsdocumentation and organization of campaign schedules, assets, and workflows.
Assists withbasic troubleshooting of campaign setup issues within Slate, escalating whennecessary.
Provides cross-trained support to EnrollmentOperations during high-volume periods, including:
Summer cycle preparation activities.
Application and document processing workflows.
Large-scale intake and indexing of incoming materials.
Assist with operational tasks such as:
Data entry and record updates.
Batch processing of documents.
Queue management and backlog reduction during peak periods.
Serve as flexible staffing support to ensurecontinuity of operations across both communications and operations functions.
Participates in structured cross-training to maintainreadiness for both communication and operational responsibilities.
Serves as a backup for other systems related responsibilities, such ascommunication system needs, to ensure accuracy in enrollment-relatedprocessing.
Participatesin special admission events, such as DUQ days and AcceptedStudent Days.
Performs other related duties as assigned tosupport the functions of a dynamic, team-oriented environment.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
High School Diploma or equivalent.
Minimum 1 year of experiencein admissions or student services at the college/university level or closelyrelated environment dealing with the public.
Preferred qualifications:
Associate's degree in business or a related field from an accreditededucational institution.
1-3 years of work-related experience
Alternatively, the successful candidate may possess any equivalent combinationof experience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Strong communication skills, both oral andwritten.
Attention to detail and accuracy while multi-tasking.
Strong organization skills.
Knowledge of PC and Microsoft Office Software;familiarity with Slate and Banner preferred.
Data entry, scanning and indexing.
Ability to make decisions in accordance withestablished policies.
Ability to be proactive, strategic anddeadline-oriented in a complex organization.
Professional demeanor with the ability to deal withpeople in a courteous and tactful manner regardless of circumstances.
Ability to exceed recruitment goals, facilitate staff developmentopportunities, exhibit teamwork, model analytical & critical thinking,engage in creative problem solving and demonstrate high levels of timemanagement and organizational skills.
Ability to work overtime and some weekends during peakEnrollment Management periods
Motivation to work harmoniously with a diverse groupof highly qualified team members.
Ability to work with diverse populations and sensitivity to the need ofeach individual to be treated with dignity and respect as it relates todiversity in general and the Mission of the University specifically.
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
DuquesneUniversity was founded in 1878 by its sponsoring religious community, theCongregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.