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Dns Technical Support Representative Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

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Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

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Technical Support Representative

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The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

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How much do dns technical support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for dns technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

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Technical Support Representative

Greensburg, PA • On-site

IntelliPro
Recruiting and Staffing Services • 201 - 500 employees
Learn more about IntelliProexternal

Full-time

Re-posted 12 days ago

Job description

Job Summary:
IntelliPro is a global leader in talent acquisition and HR solutions. They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
Responsibilities:
• Provide basic technical support to Clients.
• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Qualifications:
Required:
• 3 - 5 years of related work experience, or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.
• Ability to install, configure, troubleshoot, and maintain operating systems issues.
• Knowledge of user profiles, permissions, registry, and system recovery tools.
• Experience with imaging and deployment tools.
• Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.
• Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
• Ability to replace hardware components and manage inventory.
• Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to diagnose connectivity issues and work with networked devices.
• Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).
• Ability to clearly explain technical issues to non-technical users.
• Active listening to understand user problems accurately.
• Written communication skills for documenting issues and resolutions in tickets.
• Staying calm and supportive, especially when users are frustrated or under pressure.
• Demonstrating empathy builds trust and improves the overall support experience.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Thinking on your feet when new or unfamiliar problems arise.
• Balancing urgency with a methodical troubleshooting approach.
Preferred:
• 3-5 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.
• Bachelor’s preferred but not required.
• A+ or any Microsoft certification is preferred.
Company:
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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