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At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an Evening Lighting Technician / Repair & Logistics who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Evening Lighting Technician / Repair & Logistics will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality lighting technicians for live shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of Dolly’s and the Dollywood brand. This role is designed to perform lighting technical duties, adjust programming if asked, and to provide needed operational support to multiple facilities.

The ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Be primary technician for all daily operational responsibilities related to show lighting
• Have the ability to make programming changes to existing show programs and lighting software
• The ability to make operational decisions in response to changing situations
• Be able to react to daily equipment needs and upkeep
• Operate different types of lighting consoles and spotlights with and without called cues
• Responsible for routine site maintenance and upkeep of lighting systems and related components. Also responsible for maintenance and upkeep that requires a high level of investigation and problem solving
• Be able to complete repairs on cabling systems and modern moving-light fixtures
• Be responsible for multiple show tracks
• Be able to provide technical back up support to multiple park venues as needed
• Be able and willing to share knowledge and best use cases with other technical team members
• Must work well with Stage Manager, cast and crew
• Responsible for staging and resetting various stages for next show
• Changing stage sets for different shows
• Wear Dollywood Entertainment provided costume or uniform
• Keep work area orderly, neat, safe, and well-maintained
• Assist in other areas of Entertainment Division as directed
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or supplies
• Participate in work calls and complete tasks in a timely manner

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Must have experience with lighting instruments and a good working knowledge of electricity
• Knowledge of function and troubleshooting of various equipment and software, including but not limited to Hog consoles, DMX control, and Qlab
• Experience in programming lighting software and show control systems, preferred
• Must be able to operate lighting system in a safe manner
• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel
• Must have strong knowledge of instillation, operation and repair of modern moving-light fixtures
• Must possess a valid driver’s license and auto insurance
• ETCP certification in theater rigging and electrical preferred but not required
• Must successfully complete a pre-employment offer background check and drug screening

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement and learning
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Open to new ideas and willing to learn new technical techniques
• Must accommodate changes in schedules and assignments; accepts change easily
• Must maintain a professional appearance in specified wardrobe
• Must maintain required attendance
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to add, subtract, multiply and divide with accuracy
• Able to lift, carry, push, and pull up to 50lbs., with assistance
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• Able to tolerate temperatures of 0 to 140 degrees
• Able to work outdoors
• Able to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
• Able and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
• Must have reading, writing, and math skills necessary to: label consoles/cables, and console monitor information, diagram patch sheets for reference and archives, understand related manufacturer manuals
• Must be able to hear well in noisy environments
• Able to see near and far and have good color and depth perception
• Must be able to operate electrical lighting equipment properly
• Able to climb and work comfortably in high positions up to 80ft off the ground
• Able to communicate over headset and radio
• Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies
• Must be able to sweep and mop floors to keep areas clean for safety purposes

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.