Dls Case Manager Jobs (NOW HIRING)

Salary : $62,880.00 - $84,528.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Remote Optional
Job Number: 2026-07342
Department: Health Care Authority
Division: DLS
Opening Date: 09/02/2026
Closing Date: 9/9/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Administrative Hearing Specialist (AHS/DLS) - Internal
71028690
This opportunity is internal and available to current HCA employees only.
The Administrative Hearings Specialist represents the agency in hearings related to Washington Apple Health eligibility disputes. This role serves as the eligibility subject matter expert, hearing representative, and develops hearing packets that include a persuasive summary of the agency's position and supporting exhibits. The position manages an active caseload from intake through resolution, coordinating with the Office of Administrative Hearings, the Health Benefit Exchange, and other State agencies to ensure timely and accurate adjudication.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Division of Legal Services (DLS) provides support to the entire agency to mitigate risks, comply with changing laws, and assist the agency in accomplishing its strategic and tactical goals. DLS' mission is to "deliver legal and specialized professional support so HCA can provide high-quality health care through innovative health policies and purchasing strategies." Its vision is to "be a model of excellent customer service and efficiency in the delivery of legal and specialized professional services." In addition to the agency-wide values, DLS values include excellence, dependability, customer focus, and integrity.
About the position:
This position supports the HCA mission to provide access to medical care for all eligible Washington citizens. This position serves as an Administrative Hearings Specialist for the Washington Apple Health (WAH) Modified Adjusted Gross Income (MAGI) programs.
This position is eligible to telework but is occasionally required to report onsite to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.
Duties
Some of what you will do:

• Represent the agency's interests in Administrative Hearings (AH) regarding eligibility and other issues related to WAH. Represents the agency's interests by providing argument as the eligibility subject matter expert during the hearing process, demonstrating how the rules support the agency's decision.
• Pursue possible resolution prior to hearing. Research and analyze case history to include all client documents, income verification systems, and case notes to determine if the appropriate case actions were initially taken. Reprocesses cases if necessary to obtain correct eligibility results.
• Develop hearing packets for administrative proceedings to include an outline of the agency's position in a report summarizing the facts and the agency's position on the case. Provides exhibits to support the agency's actions, and provides WACs, rules, and policy guidelines to further substantiate the eligibility determination.
• Files motions including motions to dismiss and motions for summary judgment when required. Determines and files the appropriate response to the appellant's motions and exhibits.
• Coordinates with the Office of Administrative Hearings, the Washington Health Benefit Exchange (HBE) and representatives from other state agencies such as DSHS Community Services Office, Home and Community Services, and Office of Administrative Hearings to ensure a seamless appeals process.
• Manages a hearings caseload. Uses Barcode to triage and assign hearing requests and documents. Monitors the hearing process through JAHCS to ensure all actions are taken timely and deadlines are met. Maintains the AH docket calendar. Works with supervisor and other AHSs to ensure full coverage of the hearing schedule.
• Tracks case details and resolutions in JAHCS to capture accurate case data.
• Utilize multiple inter-dependent electronic systems including but not limited to the Health Plan Finder (HPF), Automated Client Eligibility System (ACES), ProviderOne, Microsoft Office, SOLQ, Barcode, Web Ax, DOH, Employment Security Department (ESD), Right Fax, SharePoint, and JAHCS.
• Develops and files response/petitions that support the agency's position with the Board of Appeals.
• Verifies accuracy of data and prepares substantive analytical statistical reports for the Section Manager utilizing Power BI, Microsoft Office Suite (including Word, Access, Excel, etc.), and HCA applications including but not limited to the Hearings and Appeals Management System and the Joint Administrative Hearings Case System paying high attention to detail.
• Represents the agency's interests in AH regarding Medical/Dental/Transportation and Equipment (MDTE) disputes, including pre-hearing resolution efforts and filing hearing packets and exhibits.

Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:
Bachelor's degree and two (2) years' experience conducting eligibility determinations for public assistance programs.
Option 2:
Associate degree and four (4) years' experience conducting eligibility determinations for public assistance programs.
Option 3:
Six (6) years' experience conducting eligibility determinations for public assistance programs.
Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred qualifications:

• Demonstrated experience using programs such as ACES, HPF, Barcode/DMS
• Determining eligibility for MAGI Medicaid/Medical programs.

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve
• A clear agency mission that drives our work and is person-centered
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at .Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or
The Washington State Health Care Authority (HCA) is an All applicants with a in the United States are encouraged to apply.
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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for h