Division Service Manager Jobs in Appleton, WI (NOW HIRING)

We are seeking a detail orientated and dependable Division Administrator Assistant to join our Residential team!

Shape Our Team. Strengthen Our Mission. Grow Our Future.

Clarity Care is a nonprofit organization dedicated to supporting individuals with varying abilities so they can lead independent, fulfilling lives within their communities. Guided by a strong mission, vision, and set of core values, we strive to be Wisconsin’s provider of choice for compassionate, high-quality care. We pride ourselves on delivering services with respect, integrity, and a deep commitment to the people we serve. Our team members help empower individuals by offering personalized programs that honor each person’s uniqueness and potential.

Join us in making a meaningful impact and helping individuals thrive in their communities.

The Division Administrator Assistant manages/supervises employees and the operations of numerous group homes. They carry out responsibilities in the following functional areas: Quality Assurance, group home operations, consumer rights and care, State/County/Care Management organizations regulatory compliance, training, delegation, supervision, resident satisfaction, and daily living activities.   

1. Supervises, manages, delegates and performs duties relating to support, care, welfare, and training of persons with developmental disabilities and/or acute, chronic or long-term conditions.
2. Maintains a sanitary and clean work area to ensure a safe, healthy, and welcoming environment.
3. Ensure new employees feel welcome, establishing their responsibilities through timely training, orienting them in their new position and familiarizing them with the Clarity Care culture.
4. Effectively build organizational and employee capacity, developing a top-notch workforce and the processes that ensure the organization runs efficiently and successfully.
5. Create continuity, quality, and safety of services delivered in compliance with Federal and State laws, regulations and company policies.  
6. Evaluate, plan for, report on and implement overtime reduction strategies in coordination with Scheduling.
7. Establish and implement standards to meet quality assurance outcomes, on-site inspections, surveys, and audits.
8. Assist Human Resources and Residential Leadership with employee relations including retention, performance, discipline, terminations, and investigations.
9. Assists, monitors, and documents medication administration to ensure consumer health and compliance with Department of Human Services, Care Management Organizations, and Clarity Care policies and procedures.
10. Works and responds to staff shortages, behavioral incidents, and emergency situations when necessary to ensure the proper functioning of the home and the health and safety of all parties involved.
11. Ensures continuous information exchange between staff, case managers, guardians, family members, funding agencies, and service providers.
12. Leads by example, communicates expectations, provides trainings, support, and continuously evaluates, directs, and coaches staff performance and development through meaningful feedback to meet the needs of the employee, consumers, co-workers, and organization. 
13. In collaboration with Residential Leadership, assist with assessing new referrals and determining the appropriate fit within the organization.
14. Advocates, enforces, and monitors the protection of consumer rights to ensure the proper treatment of consumers. 
15. Monitor establishment and maintenance of good relationships with members of the Care Team, employees, guardians/family members, funding agencies, other service providers and the community.
16. Adheres to and manages the group home financial budget, staff overtime, consumer finances, and all aspects of household operations to ensure good financial management.
17. Monitor preparation for and response to emergency situations.  
18. Evaluate, supervise, train, and mentor Program Leads and necessary Residential employees to ensure employee success and organizational expectations are met. 
19. Completes and submits all required paperwork timely.
20. Schedule employees to fill staffing vacancies, meet consumer/client needs and to maintain staffing requirements, i.e., with call-ins, picked-up shifts, and arrangement of hours. 
21. Perform on-call responsibilities on an established alternating schedule or as needed basis including providing coverage on other homes as assigned.
22. Acts as a fill in Program Lead when there is a vacant opening.

1. A Bachelor Degree, in a Human Services or Similar Field, is preferred. A High School Diploma, or equivalent, with at least three years of direct care and administration experience will be considered.
2. Five years’ experience in direct care services and the administration of community based health programs caring for persons with disabilities.
3. Working knowledge of support systems in Wisconsin and federal, state, and local regulations affecting the provision of services and employment.
4. Excellent computer skills and proficiency in Excel, Word, Outlook, and Electronic Charting Systems.
5. Must possess a valid WI driver’s license (where required), and ability to meet agency driving standards.  Must provide proof of auto insurance (where required).
6. Must pass a periodic WI Caregiver Background Check including Department of Justice Criminal Record Checks, and/or that of previous states of residence.

Ready to Apply? We’d Love to Hear From You!

Apply online: www.claritycare.org/apply
Call us: 920-236-6560 ext. 1415