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Patrol Solutions - Security District Manager - Southern California

About Us: 
Since 2010, Patrol Solutions has provided services to Residential and Commercial property management companies in Northern California, including Sacramento, Los Angeles, San Diego, San Francisco, the greater Bay Area, El Dorado, Amador, Placer, and Yolo Counties. Combining experienced officers with the latest patrol technology keeps Patrol Solutions at the leading edge of today's high-end patrol market.
 

Position Summary

The Southern California District Manager is responsible for the overall operational performance of approximately 25,000 hours, client satisfaction, employee relations, compliance, and financial results of multiple security sites and district operations throughout Southern California. This position provides leadership and oversight to the site management teams, ensuring all operations are conducted in accordance with company policies, client, contractual requirements, and applicable federal, state, and local laws, including California labor and employment regulations.

The District Manager serves as a primary point of contact for assigned clients and is responsible for maintaining service excellence, employee engagement, and operational efficiency while supporting business growth and retention efforts.
 

Pay Information: 

Salary range of $90,000 - $110,000 per annum based on experience. Twice-monthly pay
 

Benefits: 

Health, dental, vision, acupuncture, chiropractic, insurance 

Non-Sponsored 401K

48 Hours of preloaded sick time after 90 days of employment

80 hours of annual Vacation time 

Gas Card
 

Shift Information: 

Standard Office Hours - 9:00 am - 5:00 pm Monday through Friday with a main reporting location in Commerce, CA.

Due to the nature of the role, the District Manager is expected to manage their workload independently and will need to respond to business needs outside of their regular business hours, including evenings, weekends, or holidays when operationally necessary.
 

Essential Duties and Responsibilities

The essential functions include, but are not limited to:
 

Operations Management

• Ensure that the planned profitability of all services is realized by utilizing sound financial management principles and providing continual reviews and weekly reports concerning unbilled overtime, any staffing issues, any corrective actions required, job profitability, collections, issues encountered, and other items as requested.

• Monitor operational performance metrics, service, quality, and client satisfaction across assigned locations in Southern California. 

• Conduct regular site visits, inspections, and operational audits to ensure compliance with company standards and client expectations

• Develop and implement corrective action plans when operational deficiencies are identified

• Ensure proper maintenance of post orders, training, records, licensing, documentation, and required compliance files

Client Relations and Retention

• Maintain an active, strong client relations program by making frequent, documented visits to clients to discuss issues (both positive and negative) or recommendations for improvement of services provided

• Respond to client issues promptly and work to increase satisfaction within the Patrol Solutions clientele. Including creating and providing decision support for action plans in order to retain current business

• Support sales efforts through upselling and client relationship building

• Partner with executive leadership teams regarding account retention and growth opportunities
   

Leadership and Employee Management

• Supervise, evaluate, and occasionally train a team of 190+ field employees in a multiple-site environment

• Provide coaching, mentoring, and performance management to leadership teams

• Participate in Recruiting, interviewing, onboarding, and succession planning activities

• Ensure employee relations matters are addressed promptly and escalated appropriately to Human Resources when necessary

• Promote a professional, respectful, and inclusive workplace culture, consistent with the company's values, and applicable employment laws

• Maintain a positive team culture based on accountability, communication, and performance.
   

Compliance and Risk Management

• Ensure compliance with all applicable federal, state, land ocal laws and regulations, including California wage and hour requirements

• Partner with Human Resources regarding employee investigations, disciplinary actions, leave administration, accommodations, and other employment matters

• Work with district administrative staff to ensure employees are in compliance with BSIS standards

• Monitor compliance with company safety programs, Workers Comp, compensation procedures, and injury reporting requirements

• Maintain confidentiality regarding employee relations, investigations, client matters, and business operation
   

Financial Management

• Manage assigned district budgets and financial performance metrics

• Review labor utilization, overtime trends, and scheduling practices to ensure operational efficiency while maintaining legal compliance

• Analyze financial reports and implement strategies to improve profitability and operational effectiveness

• Assist with forecasting, budgeting, and expense management activities
   

Emergency Response

• Provide leadership support during emergencies, critical incidents, and client escalations

Qualifications

• Minimum of 5 years of progressive management experience in the Security industry, law enforcement, military leadership, or related field, overseeing 100+ staff members

• Skilled in originating and working within a collaborative team environment that motivates employees to perform at their highest potential

• Prior fleet maintenance experience is highly desirable

• Must be fluent in both English and Spanish

• Prior experience with Paycom/TrackTik or other TLM systems is highly desirable.

• Strong oral and written business communication skills with the ability to collaborate with persons of all gender orientations, backgrounds, or financial statuses

• Proficient computer skills, including experience with Microsoft Office and Google Workspace

• Strong knowledge of security operations, scheduling, staffing, and client relationship management

• Able to pass a drug screen and background check

• Knowledge of California, employment laws, and wage regulations preferred

• Experience in managing budgets, labor costs, and operational performance metrics

• Ability to prioritize multiple competing responsibilities in a fast-paced environment
  

Education and  Licensing Requirements

• Valid California driver's license with a clean driving record is required

• BSIS permits and knowledge of permit requirements are highly desired
   

Physical Requirements

• Ability to travel extensively throughout Southern California

• Ability to stand, walk, climb stairs, and conduct site inspections as needed

• Ability to lift and carry up to 50 pounds occasionally 

• Ability to operate a computer and other standard office equipment 
   

Work Environment 

This position operates in a combination of office, field, and client-site environments. The District Manager may be exposed to varying weather conditions and operational environments while conducting site visits and inspections.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity

Patrol Solutions is an Equal Opportunity Employer.

CA PPO: 119966