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Dispute Resolution Associate Jobs in Massachusetts

ASCENSUS

Senior Associate General Counsel

Newton, MA · Remote

$140/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... dispute resolution for firms and individual investors. This is a full-time, exempt position ... associates can effectively perform their job duties with no distractions, we require an ...

Merck & Co.

Associate Director, Customer Service

Waltham, MA · On-site

$143.20 - $205.87/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key ...

Repligen

Associate Director, Customer Service

Waltham, MA

$143K - $205K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key ...

Repligen

$143K - $205K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key ...

Repligen Corp

Associate Director, Customer Service

Waltham, MA · On-site

$143.20 - $205.87/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key ...

FRANKLIN SPORTS INC

Credit Analyst

Stoughton, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... reconciliation, dispute resolution, collections, and general A/R administration. The ideal ... will report to the Associate Manager of Credit, Collections and Accounts Receivables ...

Servier

Associate Director, Trade & Distribution

Boston, MA · On-site

$169K - $204K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Role Summary The Associate Director of U.S. Trade & Distribution serves as the operational lead for ... Oversee daily chargeback adjudication and dispute resolution, ensuring systemic alignment between ...

Servier

Associate Director, Trade & Distribution

Boston, MA · On-site

$169K - $204K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Role Summary The Associate Director of U.S. Trade & Distribution serves as the operational lead for ... Oversee daily chargeback adjudication and dispute resolution, ensuring systemic alignment between ...

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Showing results 21-40

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Dispute Resolution Associate information

What does a dispute resolution associate do?

A Dispute Resolution Associate is a legal professional who assists clients in resolving conflicts, often outside of court, through negotiation, mediation, arbitration, or litigation support. They work under the supervision of senior attorneys or partners, preparing legal documents, conducting research, and representing clients in dispute resolution proceedings. Their role involves analyzing cases, advising clients on the best course of action, and helping to develop strategies to resolve disputes efficiently and favorably. This position is common in law firms, corporate legal departments, and organizations specializing in alternative dispute resolution.

What are some common challenges faced by a dispute resolution associate, and how can they effectively manage them?

Dispute Resolution Associates often face the challenge of managing high caseloads and tight deadlines, especially when handling multiple disputes simultaneously. Balancing client expectations while maintaining impartiality and upholding professional ethics can also be demanding. Effective time management, clear communication with clients and senior lawyers, and proactive organization are crucial for success. Additionally, Associates should seek regular feedback and mentorship to navigate complex cases and develop their negotiation and mediation skills.

What is the difference between Dispute Resolution Associate vs Contract Specialist?

AspectDispute Resolution AssociateContract Specialist
Required CredentialsJuris Doctor (JD), law license often preferredBachelor's degree in law, business, or related field; legal certifications optional
Work EnvironmentLaw firms, corporate legal departments, arbitration centersCorporate offices, government agencies, legal departments
Industry UsageLegal, dispute resolution, arbitrationContract management, procurement, legal compliance
Common Search/ComparisonDispute Resolution Associate vs Contract Specialist

The Dispute Resolution Associate primarily focuses on resolving legal disputes through negotiation, arbitration, or litigation, often requiring legal credentials. In contrast, a Contract Specialist manages and reviews contracts, ensuring compliance and clarity, typically with a legal or business background. Both roles are common in legal and corporate environments but serve different functions within the legal and contractual process.

What are the key skills and qualifications needed to thrive as a dispute resolution associate, and why are they important?

To thrive as a Dispute Resolution Associate, you need a law degree, excellent analytical skills, and a solid understanding of litigation or alternative dispute resolution processes. Familiarity with legal research databases (such as LexisNexis or Westlaw) and case management software is essential, and relevant certifications in mediation or arbitration can be advantageous. Strong negotiation, communication, and problem-solving abilities set standout professionals apart in this role. These skills and qualifications are important because they enable effective advocacy, efficient case management, and successful resolution of disputes for clients.

What are the most commonly searched types of Dispute Resolution jobs in Massachusetts?

The most popular types of Dispute Resolution jobs in Massachusetts are:

What cities in Massachusetts are hiring for Dispute Resolution Associate jobs?

Cities in Massachusetts with the most Dispute Resolution Associate job openings:

Dispute Resolution Associate jobs near you
Infographic showing various Dispute Resolution Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Case Administrator (Legal Services/Administrative Support)

American Arbitration Association Inc.

Boston, MA • Hybrid

$48K - $51K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

American Arbitration Association rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

24th of 491 rated business services

Job description

Description

Case Administrator (Legal Services/Administrative Support) - 2025-198

The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
 
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
 

Compensation
  • Charlotte, Miami, San Antonio: $48,335 – $51,179
  • Atlanta, Buffalo, Dallas, Fresno: $51,091 – $54,096
  • Houston, Johnston, Minneapolis: $51,961 – $55,018
  • Chicago, Philadelphia, Voorhees: $54,329 – $57,525
  • Boston, Los Angeles: $56,553 – $59,880
  • New York City, San Francisco: $60,323 – $63,871
This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
 

Qualifications
  • Associate's degree in business or related field, or equivalent combination of education and experience
  • Minimum three years of experience in customer service, case administration, or legal environments
  • Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
  • Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
  • Comfort with web-based systems and adaptability to new technologies, including AI-related tools
  • Exceptional attention to detail and time management skills
  • Ability to manage sensitive information with professionalism and discretion
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and lo

What American Arbitration Association employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Arbitration Association logo

About American Arbitration Association

Sourced by ZipRecruiter

The American Arbitration Association (AAA), situated in New York, NY, operates in the dispute resolution sector and it plays an essential role in the global business environment. Established in 1926, AAA has increased access to and improved the quality of justice through its range of dispute resolution services, including arbitration and mediation, as well as educational programs. The core mission of AAA is to help individuals and organizations of all sizes manage conflict and resolve disputes in a manner that is fair, swift, and economical. Over the years, AAA has been instrumental in engineering conflict management and dispute resolution techniques that have been recognized and adopted worldwide.

Industry

Mediation and negotiation services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1926

Social media

Twitter

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