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Dispute Manager Jobs in Tennessee (NOW HIRING)

TrxNow®

Vendor Account Manager

Johnson City, TN · On-site

$18 - $22/hr

Strong dispute resolution, negotiation, and collaboration skills Preferred Experience: * Bachelor's Degree * Account/ vendor management or client/program management experience * Experienced in the ...

THREAD BANK

Payments Review Analyst

Nashville, TN · On-site

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... Maintain complete dispute case files and recordkeeping that support audit and examination review.

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Dispute Manager information

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$10

$23

$45

How much do dispute manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for dispute manager in Tennessee is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $27.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dispute manager?

To thrive as a Dispute Manager, you need expertise in conflict resolution, financial analysis, and a solid understanding of relevant regulations, often supported by a degree in business, finance, or law. Familiarity with case management systems, payment processing platforms, and tools like Excel is typically required. Strong negotiation, communication, and problem-solving skills help you effectively mediate between parties and resolve issues efficiently. These competencies are critical for protecting organizational interests, maintaining client relationships, and ensuring regulatory compliance.

What is a dispute manager?

A Dispute Manager is a professional responsible for overseeing and resolving conflicts or disagreements between parties, typically in financial, legal, or customer service settings. They analyze the details of each dispute, communicate with involved parties, and ensure compliance with relevant regulations and company policies. Dispute Managers aim to find fair, timely solutions while minimizing risk and maintaining positive relationships. Their work often involves investigating claims, documenting findings, and recommending or implementing resolutions.

What is the difference between Dispute Manager vs Claims Adjuster?

AspectDispute ManagerClaims Adjuster
Required CredentialsBachelor's degree, industry certificationsBachelor's degree, licensing depending on state
Work EnvironmentOffice-based, managerial settingField and office-based, investigative environment
Industry UsageInsurance, finance, legal sectorsInsurance companies, third-party claims firms
Common Search IntentManaging disputes, resolving conflictsAssessing claims, determining payouts

Dispute Managers focus on overseeing and resolving complex conflicts within organizations, often managing teams and strategies. Claims Adjusters evaluate insurance claims, investigate damages, and determine claim validity. While both roles require analytical skills and industry knowledge, Dispute Managers handle broader conflict resolution processes, whereas Claims Adjusters focus on specific claim assessments.

What are the most common challenges a dispute manager faces when resolving conflicts between parties?

A Dispute Manager often encounters challenges such as handling emotionally charged situations, balancing the interests of multiple stakeholders, and ensuring compliance with relevant regulations. Navigating complex documentation and maintaining neutrality while investigating the facts can also be demanding. Success in this role requires strong communication skills, attention to detail, and the ability to mediate solutions that are fair and align with company policies.

What are the most commonly searched types of Dispute jobs in Tennessee?

The most popular types of Dispute jobs in Tennessee are:

What are popular job titles related to Dispute Manager jobs in Tennessee?

For Dispute Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Dispute Manager jobs in Tennessee look for?

The top searched job categories for Dispute Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Dispute Manager jobs?

Cities in Tennessee with the most Dispute Manager job openings:

Dispute Manager jobs near you

Client Billing Dispute Specialist

Servpro Industries, LLC

Gallatin, TN • On-site

$18 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Servpro rating

6.0

Company rating: 6.0 out of 10

Based on 319 frontline employees who took The Breakroom Quiz

24th of 59 rated cleaning companies

Job description

What we offer
  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary
A Quality Assurance Billing Dispute Specialist in the Quality Assurance Department is responsible to
facilitate the process of client estimate disputes to ensure all concerns are addressed on submitted job
files for timely payment.
You will
  • Facilitate the process of client estimate disputes on submitted job files.
  • Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced.
  • Review an estimate based on carrier guidelines
  • Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
  • Examine documents for completeness, accuracy, and conformance to carrier guidelines
  • Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction.
  • Comfortable working in a metrics driven claims environment.
  • Strong analytical and mathematical ability.
  • Exercise objective judgment and critical decision making to resolve issues
  • Note and follow up on discrepancies in files
  • Effectively communicate with franchises and clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner.
  • Escalating disputes to the appropriate professional for review to obtain completion and receive Franchise payment.
  • Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities
  • Work as an effective interface/liaison between internal and external customers
  • Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual timeframes are met.
  • Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues.
  • Back up audit team as needed
  • Back up customer complaints as needed
  • Perform other duties as assigned or required.
  • Regular attendance is an essential function of the job.

You have
  • Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment)
  • Excellent attention to detail
  • Ability to understand department policies, procedures, and processes
  • Organizing required
  • Self-motivated critical thinker who can work independently to research and solve problems
  • Ability to multitask and quickly adapt to changing/conflicting priorities
  • Proficient use of Microsoft Office suite applications and other windows-based software applications preferred.

Education
High School Diploma or equivalent required
Working Conditions
  • Fast-paced high-pressure remote environment.
  • Standard working hours, based on a 40-hour work week.
  • Additional working hours required as needed to complete assignments and projects on schedule
  • Minimal travel as required for business needs
  • Work location: Remote

About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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