Dispute Chargeback Supervisor Jobs (NOW HIRING)

Description

SUMMARY

The Accounts Receivable (AR) Manager owns the company's receivables function across a multi-entity, multi-brand portfolio, currently managing a large AR balance across five operating entities on a shared NetSuite instance. This role leads a team of AR, credit, and collections analysts plus an offshore cash application team, and is responsible for credit risk management, collections performance, deduction and chargeback recovery, and the systems and processes that support them. The AR Manager partners cross-functionally with Sales, Customer Service, Supply Chain, EDI, and NetSuite Administration to reduce DSO, protect cash flow, and continuously improve the accuracy and efficiency of the order-to-cash cycle, reporting directly to the VP, Controller.

 KEY RESPONSIBILITIES

• Own and manage a large, multi-entity AR portfolio on a shared NetSuite instance, including monthly AR reporting packages to the VP Controller and CFO
• Lead, develop, and manage a team of AR, credit, and collections analysts, plus oversee an offshore cash application team, ensuring quality, accuracy, and timeliness of payment processing and collections work
• Facilitate a weekly team meeting to review past-due accounts, align on collection strategy, and track progress on aging and delinquency across the portfolio
• Review customer creditworthiness and approve or escalate credit limits, terms, and order hold/release decisions within established thresholds
• Direct dispute, deduction, and chargeback recovery strategy across major national retail accounts via SPS Commerce and direct retailer portals, tracking recovery performance against targets
• Own the design and continuous improvement of AR systems and tools, including custom NetSuite deduction management workflows, credit release tracking, AR offset/dispute request processes, and internal automation tools
• Author and maintain AR standard operating procedures (cash application, credit holds and releases, chargebacks and write-offs, NSF/returned payment handling)
• Partner with EDI, Supply Chain, NetSuite Administration, Sales, and Customer Service to resolve invoicing, purchase order, and portal discrepancies with retail partners
• Apply EDI knowledge for major retail partners to confirm whether payment delays are tied to an EDI transmission or compliance issue versus an invoice, credit/rebill, or return issue, and route root cause accordingly
• Set and track annual AR performance goals across collections effectiveness, cash operations, systems/automation, and team development, reporting progress to senior leadership
• Support month-end and year-end close, AR reconciliation projects, and internal/external audit requests with transaction-level documentation
• Manage relationships with retail-partner finance/AR contacts and third-party recovery platforms (e.g., SPS Commerce), including recurring performance review meetings
• Ensure adherence to company credit policies, internal controls, and confidentiality standards across the AR function
• Demonstrated ability to lead and develop a team, including cross-geography/offshore team management
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy
• Proven ability to resolve complex receivables, chargebacks, and customer disputes independently and to build the processes/tools that scale that resolution across a team
• Professional demeanor with excellent written and verbal communication skills, including presenting AR performance to senior leadership
• Highly organized with the ability to manage multiple priorities and competing deadlines across a multi-entity portfolio
• Self-motivated, proactive, and capable of operating with significant autonomy while driving results
• Collaborative cross-functional partner, comfortable working across Sales, Supply Chain, EDI, and Systems teams

Requirements

• 7+ years of progressive experience in Accounts Receivable, Credit, and Collections, including 2+ years in a supervisory or management capacity
• Strong experience managing disputes, Successful recoveries and AR across major national retail accounts required
• In-depth understanding of chargebacks, deductions, MSA allowances, and retail vendor compliance
• Working knowledge of EDI processes for major retail partners (e.g., 850/810/856 transaction sets, ASN and routing compliance) to identify and confirm whether payment delays are tied to EDI transmission or compliance issues versus other root causes
• Hands-on NetSuite experience strongly preferred, including SuiteQL reporting and familiarity with custom workflow/automation builds; experience with SPS Commerce or similar EDI/deduction management platforms a plus
• Experience managing AR across a multi-entity or multi-subsidiary company structure a plus
• Advanced Excel and strong general technology/systems skills
• Working knowledge of Generally Accepted Accounting Principles (GAAP)
• NACM credit management credentials (e.g., CICP, Bankruptcy Certificate) or similar a plus