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Director Of Dispute Chargeback Operations Jobs (NOW HIRING)

millenniumsoft

Chargeback Analyst

Vernon Hills, IL · On-site

Efficiently research, match and maintain customer master data with regards to timely dispute ... of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics

Topstep

Manager Chargeback Recovery

Omaha, NE · On-site +1

$100K - $107K/yr

... dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated track record of high performance. * Deep knowledge of card network dispute rules ...

Flex

Fraud Risk Management Lead

Concord, NC · Remote

Banking, credit, payments, personal finance, and financial operations--rebuilt from the ground up ... Dispute, chargeback & recovery: own the analytical view of dispute resolution patterns; identify ...

Flex

Fraud Risk Management Lead

Banking, credit, payments, personal finance, and financial operations-rebuilt from the ground up as ... Dispute, chargeback & recovery: own the analytical view of dispute resolution patterns; identify ...

Equiliem

Chargeback Analyst CSR

Astoria, NY

$30 - $35/hr

... operational trends, and delivering exceptional customer service. This is not a task-completion role ... Client Dispute Manager, Chargeback 911, Verifi, etc.) * Understanding of representment, pre ...

Topstep

Chargeback and Abuse Risk Analyst

Chicago, IL · On-site +1

$80K - $90K/yr

The primary work of this role is judgment. Classifying abuse, building evidence strategy, and ... Support the pre-dispute alert review process. Evaluate alerts, apply classification logic, and ...

Astra

Product Lead, Payments

$170K - $240K/yr

End-to-end product ownership of Astra's payments rails - Visa Direct, Mastercard Move, RTP, FedNow ... The transaction lifecycle: authorization, clearing, settlement, dispute/chargeback handling, and ...

Blossom

Lead Client Support Specialist, Card Operations

FL · On-site +1

$75K - $85K/yr

... dispute / chargeback lifecycle. * Proficiency in cards platform systems and configuration tools ... Minimum 5+ years of experience in technical support, client services, or operations at a card ...

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Director Of Dispute Chargeback Operations information

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$34K

$107.7K

$179.5K

How much do director of dispute chargeback operations jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director of dispute chargeback operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

Chargeback Analyst

millenniumsoft

Vernon Hills, IL • On-site

Contractor

Posted 8 days ago

Job description

Position : Chargeback Analyst
Location : Vernon Hills, IL
Duration : 6 Months Contract
Total Hours/week :40.00
1st Shift
Description:
  • This position is responsible for processing distributor chargebacks and sales tracings in an efficient and accurate manner for all US business segments. This position is accountable to format, load, reconcile and process distributor tracings and chargebacks including the resolution of all non-pricing errors. Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.
  • This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing to optimize US Region results and overall financial risk.
  • Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements
  • Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions
  • Partner with customer data management, contracting, membership, and other Client teams to responsively address distributor chargeback related issues and claim processing errors
  • Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
  • Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
  • Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics
  • Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
  • Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution
  • Provide reporting for your assigned distributors and tasks to keep leaders informed

Qualifications:
  • BA/BS required
  • (In lieu of a Bachelor's Degree, 3+ years' experience in commercial contract and/or chargeback operations management)
  • 1+ years' experience in commercial contract and / or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies
  • Experience in ERP (SAP / Vistex)
  • Strong technical skills in MS Access and MS Excel solutions
  • Solid communication and customer centric skills in order to adapt to customer needs while maintaining Client's values
  • Analytical problem solver with business acumen. Able to evaluate key business drivers and develop clear solution recommendations
  • Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
  • Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations

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