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Dispatching Assistant Jobs in Virginia (NOW HIRING)

Akumincorp

Service Dispatcher

Stony Creek, VA

$17.50 - $23.25/hr

... dispatching vendors to repair sites, and ensuring maximum customer satisfaction. The ideal ... * Assist in closing work orders, providing PO's and approving invoices for timely payment to ...

GFL Environmental

Dispatcher

Chester, VA · On-site

$23/hr

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues.

GFL Environmental

Dispatcher

Chester, VA

$23/hr

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues.

City of Fairfax

Police Dispatcher I

Fairfax, VA · On-site

$50K - $81K/yr

... calls, dispatching the appropriate personnel to the scene of an event, and monitoring the police ... Assist with warrant control procedures, tow operations and entering data into the department ...

Constellis

Dispatch Operator

Reston, VA · On-site

$29.26/hr

Perform dispatching duties for other locations in the event of a failure * Assist in the training of dispatcher trainees * Routinely test alarms, communication systems, and other devices ...

VHC Health

Support Services Dispatcher

Arlington, VA · On-site

$19.17 - $29.90/hr

Greet all incoming vendors and employees and assist employees as needed. The Support Services Dispatcher has frontline responsibility for handling customer service interactions, primarily through ...

VHC Health

Support Services Dispatcher

Arlington, VA

$19.17 - $29.90/hr

Greet all incoming vendors and employees and assist employees as needed. The Support Services Dispatcher has frontline responsibility for handling customer service interactions, primarily through ...

VHC Health

Support Services Dispatcher

Arlington, VA · On-site

$19.17 - $29.90/hr

Greet all incoming vendors and employees and assist employees as needed. The Support Services Dispatcher has frontline responsibility for handling customer service interactions, primarily through ...

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Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What cities in Virginia are hiring for Dispatching Assistant jobs?

Cities in Virginia with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

Service Dispatcher

Akumincorp

Stony Creek, VA

$17.50 - $23.25/hr

Full-time

Re-posted 11 days ago

Job description

The Equipment Services Dispatcher & Customer Service Representative acts as the primary liaison between operations (internal), service vendors (external), and internal management. This role is responsible for receiving service requests, scheduling preventative maintenance, dispatching vendors to repair sites, and ensuring maximum customer satisfaction. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a keen attention to detail.

Specific duties include, but are not limited to:

  • Handle a high volume of incoming calls, emails, and online requests, providing exceptional customer service. Troubleshoot basic equipment issues and address customer concerns regarding repairs

  • Schedule and coordinate service calls efficiently to service vendors. Dispatch vendors based on location and equipment competencies to meet service commitments. Primarily focused on Preventative Maintenance activities until knowledge grows.

  • Act as the main point of contact for field units, providing necessary information and updates throughout the day.

  • Maintain up-to-date, accurate customer records and service histories in the company service software (CMMS) system.

  • Assist in closing work orders, providing PO's and approving invoices for timely payment to vendors.

  • Other duties as assigned

Position Requirements:

  • High School Diploma or Equivalent Experience

  • 1-3 years of experience in dispatching, customer service, or service coordination.

  • Proficiency in service software, Microsoft Outlook/Office, and other technology tools.

  • Excellent verbal and written communication skills with strong telephone etiquette.

  • Ability to work quickly and remain calm under pressure in a fast-paced, sometimes hectic, environment.

Preferred Requirements:

  • Bachelor's Degree or Equivalent Experience

  • Previous experience in heavy equipment, HVAC, or service dispatching.

  • Experience in mobile medical imaging

Physical Requirements:

Standard office environment.

More than 50% of the time:

  • Sit, stand, and walk.

  • Repetitive movement of hands, arms and legs.

  • See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

  • Stoop, kneel or crawl.

  • Climb and balance.

  • Carry and lift 10-20 pounds

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

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