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Dispatching Assistant Jobs in Virginia (NOW HIRING)

Sentry Force Security

Be Seen First

Security Dispatcher

Fairfax, VA · On-site

$18/hr

The Security Dispatcher plays a crucial role within a dedicated Security Operations Center, working ... Prepare detailed reports on security incidents and operational activities * Assist with ...

Akima, LLC

Motor Vehicle Dispatcher

Falls Church, VA · On-site

... dispatching various vehicles such as passenger, cargo, and bus. * They monitor alarm systems to ... Additionally, they assist vehicle operators during breakdowns and resolve customer complaints.

Henry's Wrecker Service

Dispatcher

Alexandria, VA

$17 - $19/hr

Has mastered the Role of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively. Assist customers in releasing ...

United Rentals

Dispatcher

Richmond, VA · On-site

$22.45 - $32.35/hr

Schedule drivers and organize dispatch of all equipment for the branch Assist in taking customer telephone orders for deliveries, pickups and service Arrange for all emergency field repairs Answer ...

United Rentals

Dispatcher

Richmond, VA

$22.45 - $32.35/hr

Schedule drivers and organize dispatch of all equipment for the branch * Assist in taking customer telephone orders for deliveries, pickups and service * Arrange for all emergency field repairs

United Rentals, Inc.

Dispatcher

Richmond, VA · On-site

$22.45 - $32.35/hr

Schedule drivers and organize dispatch of all equipment for the branch * Assist in taking customer telephone orders for deliveries, pickups and service * Arrange for all emergency field repairs

Henry's Wrecker Service

Dispatcher

Alexandria, VA · On-site

$17 - $19/hr

... Ø Assist customers in releasing vehicles by following all proper procedures and providing high quality customer service. Ø Follows proper phone etiquette and goes above and beyond in ...

United Rentals - French

Dispatcher

Richmond, VA · On-site

$22.45 - $32.35/hr

Schedule drivers and organize dispatch of all equipment for the branch Assist in taking customer telephone orders for deliveries, pickups and service Arrange for all emergency field repairs Answer ...

United Rentals

Dispatcher

Richmond, VA

$22.45 - $32.35/hr

Schedule drivers and organize dispatch of all equipment for the branch * Assist in taking customer telephone orders for deliveries, pickups and service * Arrange for all emergency field repairs

United Rentals - French

Dispatcher

Richmond, VA · On-site

$22.45 - $32.35/hr

Schedule drivers and organize dispatch of all equipment for the branch Assist in taking customer telephone orders for deliveries, pickups and service Arrange for all emergency field repairs Answer ...

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All JobsDispatching JobsDispatching Assistant JobsDispatching Assistant Jobs in Virginia

Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What cities in Virginia are hiring for Dispatching Assistant jobs?

Cities in Virginia with the most Dispatching Assistant job openings:

Dispatching Assistant jobs near you

Public Transit Dispatcher

RESOURCE MANAGEMENT SYSTEMS INC

Mint Spring, VA • On-site

$17 - $25/hr

Full-time

PTO

Posted 2 days ago

New

Job description

Resource Management Systems, Inc.Job Requisition – Dispatcher (Public Transportation)

Job Title: Dispatcher
Department: Operations
Reports To: Regional Manager / Operations Supervisor
Location: Staunton, Virginia
Employment Type: Full-Time

Position Summary:

Resource Management Systems, Inc. (RMS) is seeking a detail-oriented and dependable dispatcher to support daily operations for our public transit drivers in Staunton, Virginia. This role is responsible for coordinating driver routes, ensuring timely service delivery, and maintaining effective communication between drivers, clients, and management.

**This position is a safety sensitive position and will require the ability to pass DOT required screenings*

**Certain positions are subject to insurance and regulatory requirements, including minimum age criteria**

Key Responsibilities:
  • Coordinate and assign trips to drivers based on scheduling and routing needs
  • Monitor routes in real-time and adjust assignments as needed to ensure on-time performance
  • Communicate with drivers regarding schedule updates, delays, and operational issues
  • Maintain accurate trip records, logs, and dispatch documentation
  • Utilize routing and dispatch systems to manage daily operations
  • Respond to client inquiries and resolve service concerns professionally
  • Ensure compliance with company policies, safety standards, and regulatory requirements
  • Collaborate with operations and management to improve service efficiency
  • Assist with reporting, data entry, and administrative tasks as needed
Minimum Qualifications:
  • High school diploma or equivalent
  • Previous dispatch, scheduling, or logistics experience preferred
  • Strong communication and organizational skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer proficiency (routing systems, data entry, email communication)
  • Ability to pass DOT drug and alcohol screening
  • Ability to pass criminal background check
Preferred Qualifications:
  • Experience in public transportation or NEMT operations but not required
  • Familiarity with routing software
  • Knowledge of geographic service areas and route optimization
  • Strong problem-solving and decision-making skills
Work Environment & Physical Requirements:
  • Primarily office-based with extended periods of sitting
  • Frequent use of computers, phones, and dispatch systems
  • Occasional high-pressure situations requiring quick decision-making
Additional Requirements:
  • Must complete all onboarding and training requirements
  • Must maintain professional communication and demeanor at all times
  • Flexibility to work varying shifts, including weekends if needed
Compensation & Benefits:
  • Competitive hourly pay
  • Benefits eligibility per company policy
  • Company Cell Phone
  • Company Provided Uniforms
  • Growth opportunities
  • PTO (Daily Time Off) accrues at .05hrs earned/1hr worked capped at 40hrs
  • Sick time accrues at 1.5hrs/40hrs worked
  • 1 week of vacation for 5yrs
  • Hourly Rate: $17-$25 (based on tenure or experience)

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