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Dispatching Assistant Jobs in Arizona (NOW HIRING)

... Dispatching (CAD) system; they will be able to understand its features and use the system to log ... They will assist with Health screening during special events, special meetings, and when ...

Ambulance Dispatcher

Phoenix, AZ · On-site

$21 - $23/hr

Dispatching & Call Coordination * Serve as the primary point of contact for incoming calls/requests ... Escalate issues or service delays to the Lead or Operations Manager as needed. * Assist with ...

Dispatcher

Phoenix, AZ · On-site

$18.50 - $20/hr

Conduct or assist with briefings for cabin service agents and shift changes. Working Conditions ... Prior experience in operations, dispatching, or cabin services (preferred). * Ability to work under ...

... * Assist with onboarding, mentoring, and coaching new Dispatchers while reinforcing department ... expectations and best practices. * Monitor system status and help maintain efficient deployment of ...

Parts Authority has a team of professionally trained, experienced counter people to assist in ... The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate ...

... * Assist with onboarding, mentoring, and coaching new Dispatchers while reinforcing department ... expectations and best practices. * Monitor system status and help maintain efficient deployment of ...

Dispatch Lead

Phoenix, AZ · On-site

$22/hr

... * Assist with onboarding, mentoring, and coaching new Dispatchers while reinforcing department ... expectations and best practices. * Monitor system status and help maintain efficient deployment of ...

Properly assist drivers who have difficulty with routes or any other aspect of the job * Perform other duties as assigned. * Accurately follow directions, both written and verbal * Maintain ...

Dispatcher

Tempe, AZ · On-site

$16.65/hr

Parts Authority has a team of professionally trained, experienced counter people to assist in ... The dispatcher is responsible for scheduling the drivers routes and ensuring on-time, accurate ...

The ideal candidate will have previous commercial dispatching experience, strong communication ... Prioritize emergency service requests and adjust schedules as needed. * Assist with reporting ...

The ideal candidate will have previous commercial dispatching experience, strong communication ... Prioritize emergency service requests and adjust schedules as needed. * Assist with reporting ...

Location: 9191 E San Salvador Dr, Scottsdale, AZ 85258 What You'll Do (Essential Functions) * Assist with all phone call information and dispatching of rides * Organize and route trips based on ...

Responsibilities include, but are not limited to, the following: * Assist in overseeing timely ... Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching ...

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Dispatching Assistant information

What does a Dispatching Assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What is an assistant dispatcher?

An assistant dispatcher supports the primary dispatcher by coordinating the scheduling and routing of vehicles or personnel. They often handle communication, maintain records, and use dispatch software to ensure efficient operations in transportation or delivery services.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or freight logistics, with positions like air traffic or emergency dispatchers earning higher salaries due to required certifications and high responsibility levels. These roles typically require advanced training, security clearances, and experience in high-stakes environments.

What are some common challenges faced by a Dispatching Assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What are the key skills and qualifications needed to thrive as a Dispatching Assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What is the role of a dispatch assistant?

A dispatch assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. Strong organizational skills and attention to detail are essential for this role.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and sometimes prior experience or certification in logistics or transportation. The hiring process can vary depending on the employer, but strong attention to detail and familiarity with dispatch software can improve chances of employment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

What cities in Arizona are hiring for Dispatching Assistant jobs? Cities in Arizona with the most Dispatching Assistant job openings:
Infographic showing various Dispatching Assistant job openings in Arizona as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Wildland Firefighter (Fire Dispatching)

Office of the Secretary of the Interior

Prescott, AZ • On-site, Remote

$67K - $94K/yr

Full-time

Posted 5 days ago


Job description

Summary
This is a Direct-Hire advertisement. Veterans preference is not applicable to this advertisement. Learn more about this authority at: Direct Hire Authority
This Wildland Firefighter (Fire Dispatching) position is with the US Wildland Fire Service, GW-0456-8/9 working in the following location:
  • Prescott, Arizona

Learn more about this agency
Duties
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As a Wildland Firefighter (Fire Dispatching) your duties will include but are not limited to the following:
  • Perform and coordinate complex wildland Fire dispatching functions, including initial attack, aviation, logistics, and intelligence operations, to ensure the effective, timely, and safe mobilization, tracking, and support of resources for wildland fire and all-hazard incidents.
  • Participate in multi-agency fire management planning and ensure on-going emergency response preparedness.
  • Provide logistical planning, coordination, program direction, and evaluation of the interagency logistics dispatch program.
  • Act on behalf of the Center Manager, within delegated authorities, in their absence.

Requirements
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Conditions of employment
Must be a U.S. Citizen or National.
Suitability for Federal employment, as determined by background investigation.
Direct Deposit Required.
You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
This position requires the incumbent to operate a government (or private) motor vehicle as part of their official duties. Selectee must hold and maintain a valid state driver's license throughout their employment in this position.
Official U.S. Wildland Fire Service uniform is required.
A condition of employment for accepting this position, you will be required to serve a [1-year probationary period OR 2-year trial period] during which your fitness and whether your continued employment advances the public interest will be evaluated.
Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.
You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
You may be required to travel overnight away from home. You must obtain a government charge card for travel purposes.
You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
Qualifications
In order to qualify for this position you must possess the Minimum Qualification requirements listed below.
Selective Placement Factor(s): This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. Those who do not provide evidence they possess the following selective factor(s) will be rated not qualified.
1. This position has been identified as one of the key fire management positions under the Interagency Fire Program Management (IFPM) Standard. This position has been categorized as a Initial Attack Lead Dispatcher/Assistant Center Manager and requires selectee to meet the minimum qualification standards for IFPM prior to being placed into the position. Detailed information regarding IFPM positions can be found here: Interagency Fire Program Management (IFPM). To meet IFPM requirements, you must have possessed all of the following National Wildfire Coordinating Group (NWCG) incident management qualifications and training requirements to be considered eligible for this position (currency not required at time of referral, but may be required to obtain and maintain currency if selected):
A.) Expanded Dispatch Support Dispatcher (EDSD)
2. Applicants must have documented prior primary firefighting experience, with substantial service defined as either:
  • At least one full fire season working in a primary wildland firefighting role (e.g., Engine Crew, Fire Effects Crew, Prescribed Fire/Fuels Crew, Hand Crew, Helitack Crew, Hotshot Crew, Smokejumper, Wildland Fire Modules or Fire Suppression Crews, etc.) with a federal, state, tribal, local, or private-sector organization;
    - OR -
  • At least 14-days of on-the-ground fireline experience (cumulative or consecutive).

Prior primary wildland fire experience must be clearly documented in your resume.
Note: an IQCS Master Record or equivalent document will not be used to determine or calculate prior primary wildland fire experience eligibility for this requirement.
In addition to the requirements described above, the following additional experience is required.
Only experience and education obtained by 08/06/2026 will be considered.
Credit will be given for all appropriate qualifying experience. Please be sure to include this information in your resume. No assumptions will be made about your experience.
Minimum Qualification GW-08:
At least one year of specialized experience equivalent to at least the GW-07 grade level in the Federal service. Specialized experience may include performing dispatch support duties, such as training, coaching, and motivating staff and co-workers in wildland fire dispatch functions; directing others in mobilization, reassignment and demobilization of wildland fire resources; making sound operational and cost-effective decisions in high complexity wildland fire situations.
Minimum Qualification GW-09:
At least one year of specialized experience equivalent to at least the GW-08 grade level in the Federal service. Specialized experience may include performing wildland fire dispatch functions; training and supporting lower-graded dispatchers, and applying fire behavior, weather, and resource-management experience to ensure safe and effective mobilization during wildland fire incidents.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
*Applicants must meet all minimum qualification requirements for the position of interest by the closing date of the Job Announcement.
Secondary Firefighter Retirement Coverage - Applicants for this secondary administrative fire fighter position under the provisions of 5 U.S.C. 8336 (c) (CSRS) and 5 U.S.C. 8412 (d), must possess knowledge of the principles, methods, and techniques of wildland firefighting as demonstrated by direct wildland firefighting experience. In order to receive credit, you must provide a written description of your experience in wildland firefighting. Education without hands-on wildland firefighting experience does not meet this requirement. Periods of wildland firefighting experience, gained through militia and rural fire departments, can also be credited. Wildland fire is defined as any non-structure fire that occurs in the wildland. Two distinct types of wildland fire have been defined and include wildfire and prescribed fires as follows: Wildfire: Unplanned ignitions or prescribed fires that are declared wildfires. Prescribed Fires: Planned ignitions. This description includes only fire line experience on a Prescribed Fire; it does not include experience in the planning stages. Prescribed fire experience must be supplemented by fire suppression experience in order to be creditable as previous wildland firefighting experience.
Physical Demands: The work involves long hours of sitting, intense concentration, and working at peak proficiency/intensity levels with irregular breaks and mealtimes. Must be able to cope with the pressure of meeting timeframes and changing priorities. Mental concentration and accuracy are required. Vehicle and aircraft travel associated with field visits and other administrative travel may be required. Ability to remain calm under urgent and frequently changing conditions.
Working Conditions: Work is performed primarily in an office setting. During peak activity, increased radio traffic, numerous ringing phones, and conversations result in high noise levels, which require a high level of concentration to perform duties. The duties of this position create a highly stressful environment during peak activity, requiring the ability to keep calm in emergency situations.
Education
There is no substitution of education for experience at the grade level(s) of this announcement.
Additional information
This position is considered a career ladder opportunity, with a full performance level of GW-09. If selected at a lower grade level, you may be non-competitively promoted to the next grade level at the discretion of your supervisor and is contingent upon meeting regulatory and legal requirements for promotion, satisfactory performance, and the availability of higher-level work. Promotion is not guaranteed, and no promise of promotion is implied.
Reemployment Priority List (RPL): The RPL is the mechanism agencies use to give reemployment consideration to their former competitive service employees separated by a RIF or who have fully recovered from a compensable injury after more than one year. If you are currently on an RPL, you may be given priority consideration.
PCS INFORMATION:
-No PCS entitlements authorized
Telework:
This position is suitable for telework only in an emergency or natural disaster.
Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Wildland Fire Service offices in the local commuting area.
Reasonable Accommodation: The USWFS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process.
Applicants are ineligible for this position if ANY time they have been convicted of a misdemeanor or felony crime of domestic violence, unless such conviction was expunged, set aside or the applicant receives a pardon.
Probation/Trial Period Con't: The [probationary or trial] period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your [probationary period -OR- trial period] your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.