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Dispatcher Telephone Operator Jobs (NOW HIRING)

Uptalent

Dispatcher

Bossier City, LA · On-site

$17/hr

Dispatcher $17.00 - $17.00 hourly UpTalent This is an exceptional opportunity to work with a ... and telephone operating procedures. This is an entry-level position. What are the top 3-5 skills ...

Uptalent

Dispatcher

Bossier City, LA · On-site

$17/hr

Dispatcher $17.00 - $17.00 hourly UpTalent This is an exceptional opportunity to work with a ... and telephone operating procedures. This is an entry-level position. What are the top 3-5 skills ...

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How much do dispatcher telephone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatcher telephone operator in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a dispatcher telephone operator?

Dispatcher Telephone Operators are professionals who manage and direct communications, often in emergency or service environments. They receive incoming calls, gather essential information, and dispatch the appropriate personnel or services, such as police, fire, ambulance, or maintenance teams. Their role is critical in ensuring timely and accurate responses to requests or emergencies, and they must remain calm and organized under pressure. Dispatcher Telephone Operators typically use specialized communication systems and must be skilled at multitasking and problem-solving.

What are the key skills and qualifications needed to thrive as a dispatcher telephone operator, and why are they important?

To thrive as a Dispatcher Telephone Operator, you need strong communication skills, quick decision-making abilities, and often a high school diploma or equivalent. Familiarity with dispatching software, multi-line phone systems, and sometimes certifications in emergency dispatch protocols like EMD are typically required. Outstanding multitasking, stress management, and active listening skills help you excel in high-pressure situations. These abilities are crucial for ensuring accurate information relay, timely responses, and public safety in emergency and non-emergency scenarios.

What are some common challenges faced by dispatcher telephone operators, and how can they be handled effectively?

Dispatcher Telephone Operators often encounter challenges such as managing high call volumes, dealing with stressful emergency situations, and prioritizing multiple tasks simultaneously. Staying calm under pressure and using active listening skills are essential for accurately assessing each situation and providing timely assistance. Most organizations provide regular training and support to help operators improve their communication skills and resilience, ensuring they can respond effectively and maintain a high level of service even during peak times.

What is the difference between Dispatcher Telephone Operator vs Dispatcher?

AspectDispatcher Telephone OperatorDispatcher
CredentialsHigh school diploma, communication skillsHigh school diploma, relevant experience
Work EnvironmentCall centers, customer service settingsTransportation, emergency services, logistics
Industry UsageTelecommunications, customer supportTransportation, public safety, delivery services

Dispatcher Telephone Operators primarily handle incoming and outgoing calls, providing customer support and information. Dispatchers coordinate and send out personnel or vehicles, often in transportation or emergency services. While both roles involve communication and coordination, Dispatcher Telephone Operators focus on call handling, whereas Dispatchers manage field operations and logistics.

Is it hard to get hired as a dispatcher telephone operator?

Getting hired as a dispatcher telephone operator typically requires good communication skills, the ability to handle stressful situations, and sometimes a high school diploma or equivalent. Prior experience with phone systems or dispatching software can be helpful, but entry-level positions are often available for those with strong interpersonal skills. The hiring process may include background checks and training periods before full employment.

What cities are hiring for Dispatcher Telephone Operator jobs?

Cities with the most Dispatcher Telephone Operator job openings:

What states have the most Dispatcher Telephone Operator jobs?

States with the most job openings for Dispatcher Telephone Operator jobs include:

What are popular job titles related to Dispatcher Telephone Operator jobs?

For Dispatcher Telephone Operator jobs, the most frequently searched job titles are:

Dispatcher Telephone Operator jobs near you

Northport VA Medical Center Call Center Operator

Northport, NY • On-site

116508 Innovation At Work
See more jobs at 116508 Innovation At Workexternal

Full-time

Re-posted 11 days ago

Job description

Description: Position Summary

The Switchboard Telephone Operator / Emergency Dispatcher provides continuous, professional telephone and emergency communication services for the Northport VA Medical Center. The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures.


Key Duties and Responsibilities

• Answer all incoming calls within three (3) rings in a courteous, professional manner
• Route calls accurately to appropriate departments, clinics, wards, or personnel
• Assist with authorized local, long-distance, conference, collect, and international calls
• Operate Cisco Webex and Cisco Finesse telephone systems
• Maintain call logs and long-distance records
• Receive and prioritize emergency calls and alarms
• Activate Code Blue, overhead paging, radio, and crisis pager systems
• Dispatch Police, Fire, Medical, and Emergency communications
• Ensure confidentiality in compliance with HIPAA and Privacy Act

Requirements: Qualifications – Required

• High school diploma or equivalent
• Minimum one (1) year experience in switchboard, call center, or emergency communications
• Ability to work rotating shifts, weekends, and federal holidays
• Strong verbal communication skills
• Ability to work calmly under pressure


Qualifications – Preferred

• Hospital or medical center experience
• Government or VA facility experience
• Multi-line telephone or paging system experience


Training Requirements

• Completion of VA orientation and system training
• Minimum one (1) full week of on-the-job training per shift before independent duty
• Ongoing training per VA directives


Security Requirements

• Must pass VA background investigation
• Must obtain VA-issued identification badge