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Dispatcher Telephone Operator Jobs (NOW HIRING)

Bradley University

Police Dispatcher

Peoria, IL · On-site

$23.25/hr

Experience as a telephone operator or police dispatcher preferred. Mental/Physical Requirements: Selected candidate must have the mental and physical capabilities to perform the essential functions ...

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Dispatcher Telephone Operator information

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How much do dispatcher telephone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatcher telephone operator in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a dispatcher telephone operator?

Dispatcher Telephone Operators are professionals who manage and direct communications, often in emergency or service environments. They receive incoming calls, gather essential information, and dispatch the appropriate personnel or services, such as police, fire, ambulance, or maintenance teams. Their role is critical in ensuring timely and accurate responses to requests or emergencies, and they must remain calm and organized under pressure. Dispatcher Telephone Operators typically use specialized communication systems and must be skilled at multitasking and problem-solving.

What are the key skills and qualifications needed to thrive as a dispatcher telephone operator, and why are they important?

To thrive as a Dispatcher Telephone Operator, you need strong communication skills, quick decision-making abilities, and often a high school diploma or equivalent. Familiarity with dispatching software, multi-line phone systems, and sometimes certifications in emergency dispatch protocols like EMD are typically required. Outstanding multitasking, stress management, and active listening skills help you excel in high-pressure situations. These abilities are crucial for ensuring accurate information relay, timely responses, and public safety in emergency and non-emergency scenarios.

What are some common challenges faced by dispatcher telephone operators, and how can they be handled effectively?

Dispatcher Telephone Operators often encounter challenges such as managing high call volumes, dealing with stressful emergency situations, and prioritizing multiple tasks simultaneously. Staying calm under pressure and using active listening skills are essential for accurately assessing each situation and providing timely assistance. Most organizations provide regular training and support to help operators improve their communication skills and resilience, ensuring they can respond effectively and maintain a high level of service even during peak times.

What is the difference between Dispatcher Telephone Operator vs Dispatcher?

AspectDispatcher Telephone OperatorDispatcher
CredentialsHigh school diploma, communication skillsHigh school diploma, relevant experience
Work EnvironmentCall centers, customer service settingsTransportation, emergency services, logistics
Industry UsageTelecommunications, customer supportTransportation, public safety, delivery services

Dispatcher Telephone Operators primarily handle incoming and outgoing calls, providing customer support and information. Dispatchers coordinate and send out personnel or vehicles, often in transportation or emergency services. While both roles involve communication and coordination, Dispatcher Telephone Operators focus on call handling, whereas Dispatchers manage field operations and logistics.

Is it hard to get hired as a dispatcher telephone operator?

Getting hired as a dispatcher telephone operator typically requires good communication skills, the ability to handle stressful situations, and sometimes a high school diploma or equivalent. Prior experience with phone systems or dispatching software can be helpful, but entry-level positions are often available for those with strong interpersonal skills. The hiring process may include background checks and training periods before full employment.

What cities are hiring for Dispatcher Telephone Operator jobs?

Cities with the most Dispatcher Telephone Operator job openings:

What states have the most Dispatcher Telephone Operator jobs?

States with the most job openings for Dispatcher Telephone Operator jobs include:

What are popular job titles related to Dispatcher Telephone Operator jobs?

For Dispatcher Telephone Operator jobs, the most frequently searched job titles are:

Dispatcher Telephone Operator jobs near you

Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Pittsburgh, PA • On-site

Highmark Health
Health Care and Social Assistance • 10K+ employees
Learn more about Highmark Healthexternal

$15.75 - $19.75/hr

Full-time

Re-posted 28 days ago

Highmark Health rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Company :Allegheny Health NetworkJob Description :

GENERAL OVERVIEW

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication

ESSENTIAL RESPONSIBILITIES

  • Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
  • Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
  • Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
  • Performs other duties as assigned or required.

QUALIFICATIONS


Minimum

  • Excellent telephone skills and interpersonal communication skills required.

Preferred

  • Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
  • Experience using a PC-based telephone operator console preferred

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

What Highmark Health employees say

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Hours and flexibility

Workplace

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About Highmark Health

Sourced by ZipRecruiter

A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia, and eastern and northwestern New York with customers in 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. And our companies cover a diversified spectrum of essential health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions. Our financial position reflects strength and stability, with our year-end 2022 consolidated revenues totaling $26 billion. And we're proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.

Industry

Health care and social assistance and insurance services

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

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