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Dispatch Support Technician Jobs (NOW HIRING)

Kastle Systems

Field Support Technician

Chicago, IL · On-site

$20.25 - $27.75/hr

... dispatch in the first place. Responsibilities • Providing courteous and professional support to ... technicians when appropriate • Provide brief trainings to Technicians, Project Managers ...

Noblesoft Technologies

Desktop Support Technician

Hudson, NY · On-site

$20.25 - $25.75/hr

Role - Desktop Support Technician Location - Hudson yards, NY(Onsite) This role will be to provide ... Coordinate with external vendors for dispatch support * Identify and resolve hardware and software ...

MM International

Emergency Dispatcher

Union, NJ · On-site

... support within a dynamic service environment. Key Responsibilities * Make outbound calls to customers to schedule appointments. * Dispatch technicians and engineers across the Tri-State area for ...

Remprex

Support Technician II

Lisle, IL · On-site

$55K/yr

What You'll Do The Level II Support Technician role requires an individual with expert technical ... Manage vendors and dispatch contractors * Build knowledgebase Location & Schedule This role is ...

REMPREX, LLC

Support Technician II

Lisle, IL · On-site

$21.25 - $29/hr

What You'll Do The Level II Support Technician role requires an individual with expert technical ... Manage vendors and dispatch contractors * Build knowledgebase Location & Schedule This role is ...

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Dispatch Support Technician information

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$12

$24

$37

How much do dispatch support technician jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatch support technician in the United States is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $33.17 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Support Technician vs Customer Service Representative?

AspectDispatch Support TechnicianCustomer Service Representative
CredentialsTechnical certifications, communication skillsCustomer service training, communication skills
Work EnvironmentField support, technical troubleshootingCall centers, office settings
Industry UsageLogistics, utilities, telecommunicationsRetail, service industries
Primary FocusTechnical dispatching, support coordinationCustomer inquiries, issue resolution

The Dispatch Support Technician primarily handles technical dispatching and support coordination within technical or logistics industries, requiring technical skills and certifications. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues in a call center or office environment. While both roles involve communication skills, their core responsibilities and work settings differ significantly.

What cities are hiring for Dispatch Support Technician jobs?

Cities with the most Dispatch Support Technician job openings:

What are popular job titles related to Dispatch Support Technician jobs?

For Dispatch Support Technician jobs, the most frequently searched job titles are:

Field Support Technician

Chicago, IL • On-site

Kastle Systems
IT Services • 501 - 1,000 employees
Learn more about Kastle Systemsexternal

$20.25 - $27.75/hr

Full-time

Re-posted 13 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Overview

The Field Support Technician is responsible for assisting with technical issues from the field via the Field Support Hotline.  The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place.


Responsibilities

• Providing courteous and professional support to users of the Field Support Hotline
• Logging on to CATs for assigned shifts
• Documenting all calls by creating Field Support Cases in CATs
• Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
• Identifying and escalating training opportunities for technicians when appropriate
• Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
• Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc. to provide the most up to date support.
II AC Specific:
• Intermediate Knowledge of Access Control Systems and their Components
• Proficiency in Kastle Access Control Products, their specifications, and proper usage
• Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.) and their admin functions to support field technicians
II Video Specific:
• Intermediate Knowledge of CCTV/Video Systems and their Components
• Intermediate Knowledge of Networking Components and their Functions
• Proficiency in Kastle Video Products, their specifications, and proper usage
• Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians


Qualifications
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager

Company Overview

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.


Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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