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Dispatch Support Role Jobs (NOW HIRING)

Guardian Fleet Services

This role oversees dispatch personnel, manages fleet utilization, coordinates customer requests ... Supervise, coach, and develop dispatchers and dispatch support staff. * Establish performance ...

Carepool

Dispatcher

Pewaukee, WI · On-site

Carepool Dispatch Support The duties and responsibilities of a Carepool Dispatcher are super ... role. * Scheduling and dispatching rides to drivers and matching up to appropriate locations ...

Robert Half

Dispatcher

Maplewood, NJ · On-site

$19.79 - $22.91/hr

At least 2 years of experience in dispatching, transportation coordination, logistics, or a related operational support role. * Strong customer service and communication skills, with the ability to ...

IQ Fiber

Dispatch Representative

Jacksonville, FL · On-site

This role requires strong interpersonal skills, excellent organizational abilities, and the ... Field technicians are supported in real time, with scheduling and operational challenges resolved ...

AABLE HVAC

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HVAC Dispatch & Billing Coordinator

Denver, CO · On-site

$25 - $34/hr

Scheduling & Dispatch Support - Assist in building the technicians' schedules for the week, as well ... support, supportive & collaborative culture, and hybrid/remote work option once the role is ...

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Dispatch Support Role information

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How much do dispatch support role jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatch support role in the United States is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

What are popular job titles related to Dispatch Support Role jobs?

For Dispatch Support Role jobs, the most frequently searched job titles are:

Transport Dispatch Manager

Lexington, KY • On-site

Guardian Fleet Services
Transportation and Warehousing • 11 - 50 employees
Learn more about Guardian Fleet Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Guardian Fleet Services rating

5.1

Company rating: 5.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Specialized Transport Dispatch Manager is responsible for leading and coordinating the dispatch operations for specialized towing, heavy-duty recovery, equipment transport, and emergency roadside service activities. This role oversees dispatch personnel, manages fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction. The Dispatch Manager serves as the critical link between customers, drivers, operators, and field operations.
Key Responsibilities
Dispatch Operations Management
  • Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
  • Coordinate and prioritize service calls based on urgency, customer needs, equipment requirements, and operational capacity.
  • Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
  • Monitor field operations and make real-time adjustments to maximize efficiency and response times.
  • Maintain accurate dispatch records, service logs, and operational reports.

Team Leadership & Development
  • Supervise, coach, and develop dispatchers and dispatch support staff.
  • Establish performance standards and service expectations.
  • Conduct training on dispatch systems, customer service practices, and company procedures
  • Manage employee schedules to ensure appropriate coverage for 24/7 operations.
  • Foster a collaborative, customer-focused work environment.

Customer Service & Communication
  • Serve as the primary escalation point for customer concerns and service-related issues.
  • Coordinate communication between customers, drivers, operators, law enforcement agencies, insurance companies, and commercial accounts.
  • Provide accurate service updates, ETAs, and status reports.
  • Ensure high levels of customer satisfaction through responsive and professional communication.

Required Qualifications
  • High School Diploma or GED required.
  • Minimum 3-5 years of dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
  • Minimum 2 years of supervisory or management experience.
  • Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
  • Experience using dispatch software, GPS tracking systems, and fleet management platforms.
  • Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).

Physical Requirements
  • Ability to work extended periods at a computer and dispatch workstation.
  • Ability to respond to operational emergencies outside normal business hours.
  • Ability to work evenings, weekends, holidays, and on-call rotations as needed.

Benefits Offered:
  • Paid Time Off & Paid Holidays
  • Medical, Dental, & Vision Plans
  • $15K Employer paid Life and AD&D
  • 401(k) Plan
  • Short Term Disability & Long-Term Disability
  • Hospital Indemnity
  • Cancer plan
  • Accident Insurance
  • Employee Assistance Program

EEOC Policy Statement - We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.
We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.

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