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Dispatch Operations Manager Jobs in Buffalo, NY (NOW HIRING)

ibex

Dispatch Associate

Crittenden, NY

As a Dispatcher, you are the nerve center of our operation.Your mission is simple:Get the right ... manage the dispatch board to maximize efficiency and customer satisfaction Anticipate challenges ...

Ward Trucking, LLC

Operations Supervisor

Tonawanda, NY · On-site

$65K - $85K/yr

... management. * Effectively use Computerized Dispatch System, prepare routes and dispatch local P & D drivers. Ensure all freight is out for delivery according to service standards and customer ...

Waste Management

CDL Truck Driver - Roll Off

Buffalo, NY · On-site

$27.50/hr

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

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Dispatch Operations Manager information

See Buffalo, NY salary details

$29.1K

$61.1K

$100.5K

How much do dispatch operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for dispatch operations manager in Buffalo, NY is $61,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Buffalo, NY?

For Dispatch Operations Manager jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Buffalo, NY look for?

The top searched job categories for Dispatch Operations Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Dispatch Operations Manager jobs?

Cities near Buffalo, NY with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Dispatch Associate

ibex

Crittenden, NY

Full-time

Re-posted 26 days ago

Job description

Overview

This is Work On Site in IBEX Nicaragua (Invercasa).

As a Dispatcher, you are the nerve center of our operation.Your mission is simple:Get the right technician to the right customer at the right time-every single day.

Responsibilities

Coordinate communication between technicians, customers, and leadership Strategically manage the dispatch board to maximize efficiency and customer satisfaction Anticipate challenges before they happen and adjust plans accordingly Use your knowledge of Northern Virginia to create smart routing decisions Balance customer expectations, technician strengths, and company goals Think 2-3 moves ahead, just like a chess player Keep work orders, schedules, and invoicing flowing smoothly through our technology platforms Bring energy, professionalism, and positivity to Mission Control every day

Qualifications

Have 2+ years of dispatching experience (HVAC, Plumbing, Electrical, or Home Services preferred) Know Northern Virginia like the back of your hand Stay calm when things get busy Love solving problems and making quick decisions Communicate clearly and confidently Naturally think ahead instead of reacting behind Believe teamwork wins championships Embody Curiosity, Ambition, Responsibility, and Empathy

Employment Type: FULL_TIME

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