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Dispatch Operations Manager Jobs in Buffalo, NY (NOW HIRING)

Reworld

Dispatch Supervisor

Niagara Falls, NY

Reporting to the Transportation Manager, the Dispatch Supervisor works closely with Health & Safety, Compliance, Maintenance, Operations, and other facility leadership personnel to support ...

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Dispatch Operations Manager information

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$29.1K

$61.1K

$100.5K

How much do dispatch operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for dispatch operations manager in Buffalo, NY is $61,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Buffalo, NY?

For Dispatch Operations Manager jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Buffalo, NY look for?

The top searched job categories for Dispatch Operations Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Dispatch Operations Manager jobs?

Cities near Buffalo, NY with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Transportation Admin - Dispatch Operations

acv

Buffalo, NY • On-site

Full-time

Re-posted yesterday

Job description

Who we are looking for:

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

Please note the required schedule for this position is Monday, Wednesday, Thursday, Friday and Saturday with Tuesday and Sunday off.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
  • Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escalate transactions to appropriate Teammate(s).
  • Build relationships with carriers, customers, and internal departments and Teammates.
  • Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
  • Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
  • Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
  • Ensure transactions and records are accurate, up-to-date, and compliant.
  • Collaborate with management and team to express ongoing issues or opportunities for improvement.
  • Perform additional duties as assigned.

What you will need:

  • Ability to read, write, speak, and understand English.
  • High School Diploma or GED
  • Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
  • Basic problem-solving ability
  • Developing teamworking skills, including both internally and externally
  • Proven customer service ability
  • Communication and organizational skills
  • Sense of urgency and self-motivation
  • Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

Apply