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Dispatch Manager Jobs in Woonsocket, RI (NOW HIRING)

Gem Plumbing & Heating

Service Dispatcher

Lincoln, RI · On-site

$23 - $27/hr

Maintain and manage the dispatch board, reviewing schedules 2-3 days in advance * Finalize and detail the following day's service schedule by 3:30 PM * Notify warehouse staff of cancelled calls when ...

Boston Freightliner

Dispatcher

Avon, MA

Dispatch drivers for pick-ups and deliveries and inform sales associates of problems or changes. * Maintain driver routing software screen. * Maintain company vehicles. * Manage delivery drivers by ...

First Student, Inc.

Dispatcher

Stoughton, MA · On-site

$25/hr

... dispatch equipment • Excellent communication and customer service skills • Ability to remain calm and professional while managing multiple priorities • Ability to deliver results under time ...

Gem Plumbing & Heating

Service Dispatcher

Lincoln, RI · On-site

$23 - $27/hr

Number of customer no-shows Proactive dispatch board management, including maintaining schedules 2-3 days in advance Travel time goal of 15 minutes (¼ hour) between service calls where ...

Suffolk University

Dispatcher

Boston, MA · On-site

$23 - $26/hr

... Dispatch Center for eight hours or more, work any and all shifts, work overtime and understand that they may be required to work at the direction of the shift supervisor. Other Employment ...

Suffolk

Dispatcher

Boston, MA · On-site

$23 - $26/hr

... Dispatch Center for eight hours or more, work any and all shifts, work overtime and understand that they may be required to work at the direction of the shift supervisor. Other Employment ...

Parts Authority

Dispatcher

Framingham, MA · On-site

Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers ... Time management skills * Able to work well under pressure * Must be able to work well with other ...

Dennis K Burke Inc

DISPATCHER

Taunton, MA · On-site

Burke Inc. team out of Taunton, MA in our fuel Dispatch Department - we have various shifts and schedules available Sunday thru Saturday!! Full time and part time. If you are computer savvy, able to ...

Ambient Enterprises

Dispatcher (HVAC)

Canton, MA · On-site

$25 - $30/hr

Maintain constant communication with HVAC technicians in the field via phone or dispatch software ... Excellent organizational and time-management abilities to handle multiple tasks and prioritize ...

Sentinel Limousine Inc Ltd

Dispatcher

Warwick, RI · On-site

$20/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive urgent and non-urgent calls and make quick decisions to ...

Rhode Island Airport Corporation

Be Seen First

Dispatcher

Warwick, RI · On-site

$48K - $71K/yr

... are sounded. · Managing departmental overtime hours. SUPERVISORY RESPONSIBILITIES None ... Experience as a dispatcher or emergency responder. Work in security operations in an airport ...

Sentinel Limousine Inc Ltd

Dispatcher

Warwick, RI · On-site

$20/hr

Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive urgent and non-urgent calls and make quick decisions to ...

Parts Authority

Dispatcher

Framingham, MA · On-site

$18/hr

Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers ... Time management skills * Able to work well under pressure * Must be able to work well with other ...

Parts Authority

Dispatcher

Framingham, MA

$18/hr

Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers ... Time management skills * Able to work well under pressure * Must be able to work well with other ...

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Showing results 21-40

All JobsDispatch JobsDispatch Manager JobsDispatch Manager Jobs in Woonsocket, RI

Dispatch Manager information

See Woonsocket, RI salary details

$28.7K

$60.3K

$99.2K

How much do dispatch manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for dispatch manager in Woonsocket, RI is $60,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What are the most commonly searched types of Dispatch jobs in Woonsocket, RI?

The most popular types of Dispatch jobs in Woonsocket, RI are:

What job categories do people searching Dispatch Manager jobs in Woonsocket, RI look for?

The top searched job categories for Dispatch Manager jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Dispatch Manager jobs?

Cities near Woonsocket, RI with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Woonsocket, RI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,261 per year, or $29 per hour.

Service Dispatcher

Gem Plumbing & Heating

Lincoln, RI • On-site

$23 - $27/hr

Full-time

Re-posted 9 days ago

Job description

The Service Dispatcher is responsible for coordinating and optimizing the daily schedules of Service Technicians to ensure efficient, timely, and profitable service delivery. This role serves as a central communication hub between technicians, customers, warehouse, and management, while maintaining accurate scheduling, customer records, and on-call coverage.
The Service Dispatcher plays a key role in driving customer satisfaction, technician productivity, and overall department performance. Hours will be 6:30am- 3:00pm.
Essential Job Functions
  • Dispatch Service Technicians one call at a time using effective routing and scheduling practices
  • Debrief technicians after each service call to capture updates, job status, and follow-up needs
  • Debrief on-call technician each morning regarding overnight calls and outstanding issues
  • Contact customers prior to dispatch to confirm availability
  • Notify customers when technicians are running outside the scheduled time window or when rescheduling is required
  • Respond to all overnight messages and customer emails in a timely manner
  • Schedule and coordinate demand service calls as they are received
  • Perform outbound calls to fill schedule gaps, including pulling forward maintenance visits when appropriate
  • Create and update work orders as service calls are received
  • Maintain and manage the dispatch board, reviewing schedules 2-3 days in advance
  • Finalize and detail the following day's service schedule by 3:30 PM
  • Notify warehouse staff of cancelled calls when parts have already been ordered
  • Ensure required parts have been ordered for scheduled work (verification, not purchasing)
  • Contact customers with "parts pending" status once parts arrive to schedule return visits
  • Support positive customer experience by addressing and resolving low-level customer concerns
  • Optimize technician routes to improve efficiency and support dispatching for profitability
  • Maintain accurate customer files in ServiceTitan, including site-specific details (access issues, equipment, lifts, filters, etc.)
  • Maintain and update the on-call schedule, including primary and standby technicians
  • Maintain accurate customer history records to support efficient future service
  • Communicate daily call capacity and scheduling constraints to the Service Manager and Customer Service Representatives
  • Collaborate with the coordination team and department manager to support departmental goals
  • Perform other related duties as assigned

Key Performance Indicators (KPIs)
The following metrics will be used to evaluate effectiveness in the Service Dispatcher role:
  • Number of customer complaints or compliments related to scheduling and communication
  • Number of return trips or callbacks resulting from scheduling inefficiencies
  • Accuracy and completeness of customer history files • Number of customer no-shows
  • Proactive dispatch board management, including maintaining schedules 2-3 days in advance
  • Travel time goal of 15 minutes (¼ hour) between service calls where geographically feasible

Required Skills and Experience
  • 2-3 years of dispatching, scheduling, or service coordination experience preferred
  • Experience in a trade service environment (HVAC, plumbing, electrical, or similar) strongly preferred
  • Strong organizational and multitasking skills in a fast-paced environment
  • Excellent communication skills with the ability to interact professionally with customers, technicians, and management
  • Ability to make real-time decisions and adjust schedules based on changing priorities
  • Customer service mindset with the ability to handle challenging situations calmly and professionally
  • Proficiency with dispatching or service management software (ServiceTitan or similar preferred)
  • Working knowledge of routing, scheduling efficiency, and technician productivity metrics
  • Strong attention to detail and accuracy in data entry and recordkeeping

Working Conditions Environment
  • This position operates primarily in an office environment
  • Regular use of computers, phones, and dispatching software systems Fast-paced setting requiring frequent communication and multitasking
  • May require occasional early morning, evening, weekend, and rotating weekend coverage based on business and on-call scheduling needs

Physical Abilities
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
  • Ability to speak concisely and effectively communicate Be able to communicate using a computer and phone/smart device
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
  • May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
  • Carrying supplies, up to 25 lbs.

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