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Dispatch Manager Jobs in Thomaston, CT (NOW HIRING)

CRH

Ready Mix Dispatcher

New Britain, CT · On-site

An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It. TRACKING:

CRH

Ready Mix Dispatcher

New Britain, CT · On-site

An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It. TRACKING:

Transdev

Dispatch Supervisor

Hamden, CT · On-site

$26 - $28/hr

Dispatcher Transdev in Hamden CT is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking ...

Transdev

Dispatch Supervisor

Hamden, CT · On-site

$26 - $28/hr

Dispatcher Transdev in Hamden CT is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking ...

Koopman Lumber

CDL Truck Driver (Class A or B)

Meriden, CT · On-site

$28 - $32/hr

Dispatch Manager / Store Manager About Koopman Lumber Koopman Lumber is a family-owned building materials supplier founded in Massachusetts in 1939. We serve professional contractors, builders, and ...

Koopman Lumber

CDL Truck Driver (Class A or B)

Meriden, CT · On-site

$28 - $32/hr

Dispatch Manager / Store Manager About Koopman Lumber Koopman Lumber is a family-owned building materials supplier founded in Massachusetts in 1939. We serve professional contractors, builders, and ...

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Dispatch Manager information

See Thomaston, CT salary details

$30.8K

$64.7K

$106.4K

How much do dispatch manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for dispatch manager in Thomaston, CT is $64,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What cities near Thomaston, CT are hiring for Dispatch Manager jobs?

Cities near Thomaston, CT with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Thomaston, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,661 per year, or $31.1 per hour.

Ready Mix Dispatcher

New Britain, CT • On-site

CRH
Construction Materials Wholesalers • 10K+ employees
Learn more about CRHexternal

Full-time

Medical, Dental, Retirement

Re-posted 8 days ago

Job description

Ready Mix Dispatcher
AMAT
New Britain, Connecticut, United States
Job ID: 514959
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you're up for a rewarding challenge, we invite you to take the first step and apply today!
RESPONSIBILITIES: The scheduler is the dispatch back up for the operational supervisor for the central dispatch department. All decisions regarding movement of trucks & scheduling rest on their authority to make well-planned decisions and accommodate the customer's needs.
SCHEDULER PROCEDURES:
SCHEDULING: The Scheduler will, throughout the day, continually monitor orders, tracking and scheduling and make adjustments necessary to maintaining service while best utilizing drivers and equipment. The Scheduler will also keep a watchful eye on the work for the following day and week. He or she will also be responsible for making sure that the scheduling graph always reflects the correct availability of trucks and proper delivery times. When the schedule becomes booked the Scheduler will direct everyone in dispatch as to the first available time for taking additional orders.
SICK OR LATE DRIVERS: An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late/out sick and entered in the Driver Late-Out Log as well as recorded in the work file in Track-It.
TRACKING: The Scheduler will track the progress of orders at all dispatch regions and direct truck movement between Dispatcher as deems necessary to maintaining service in those areas.
PLANT CLOSINGS: Scheduler will confer with the Customer Service/Dispatch Manager and direct Dispatcher when to close plants because of lack of work, scheduled plant shut downs for maintenance or seasonal closings and help reschedule orders to other locations. When temporary breakdowns occur, the Scheduler will assist the Dispatcher on when and where trucks will be relocated. At night, before leaving, the Scheduler will communicate to the plants any special mixes, products or considerations that could affect concrete production the next day.
TRUCK BREAKDOWNS: Drivers will attempt to contact the Scheduler in the event of a truck down situation. The scheduler will then inform the Dispatcher, contact the shop with all necessary details, email the Customer Service/Dispatch Manager and Division Manager. At this point if it is necessary for a Truck Foreman to be on site at the breakdown for safety reasons the Scheduler will dispatch them accordingly.
ACCIDENT/INCIDENT: In the event of an accident/incident the Scheduler will work with the Dispatcher to notify any emergency services as needed, dispatch Truck Foremen or available field personnel to site, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept.
CUSTOMER COMMUNICATION: The Scheduler will call or direct other dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. They will also make an attempt to call key customers or jobs that could affect the schedule if they haven't already placed or confirmed their orders. Scheduler will also initiate 5 calls per week to customers regarding their service and log results.
SAFETY & PLANT MEETINGS: The Scheduler will confer with Customer Service/Dispatch Manager and be responsible for scheduling all plant and driver safety meetings.
DISPATCHING: The Scheduler will also be responsible for dispatching the day should the Dispatcher be absent for any reason. *see Dispatcher job description
DAILY "KEY ORDER" MANAGEMENT: Scheduler will work with the Dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and Drivers of any "Key Orders" that have been flagged by the Quality Control Manager.
CSR/ORDER TAKING: Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone of voice, take the customer's order or orders in a detailed, timely and professional manner, and to record accurate delivery and product information on that order. The Customer Service Representative will also promote "value-added" products and upon finishing the order will completely repeat the order back to the customer and ask the customer about any future orders. Customer Service Representatives will also be responsible for negotiating delivery times with customers, be good problem solvers and most importantly, foster lasting business relations with the customers.
QUALIFICATIONS & IDEAL SKILL LEVELS:
Minimum high school education-business, logistical and or communicational training. Building industry background desirable.
Must be able to multi-task with excellent organizational and planning skills.
Good computer skills with knowledge of current operating systems and office suites.
Able to analysis problems quickly and make good decisions
Reliable attendance and work record.
Good phone and communication skills.
Thorough and detailed orientated.
Must be willing to work longer hours.
Able to handle pressure and stress while staying composed.
Must be able to demonstrate teamwork ethic.
Must be able to work and communicate well with dispatch employees and other departments.
PERFORMANCE MEASUREMENTS:
On time delivery percentages.
Driver utilization percentages.
"Ready to Load to Loading" Efficiency.
"At Plant to Post Trip" Efficiency.
Cubic Yards per Man Hour targets
Dispatch Efficiency Report
Low mistake ratio.
Communication and cooperation feedback from Driver/batchman.
Customer feedback through sales and management.
Written yearly reviews.
What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
CRH logo

About CRH

Sourced by ZipRecruiter

CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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