Dispatch Manager Jobs in Rio Rico, AZ (NOW HIRING)

Primary City/State:

Tucson, Arizona

Department Name:

Clinical Care Operations

Work Shift:

Night

Job Category:

Nursing

Help change health care; help change the world. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team.

Clinical Care Operations is the hub of patient management for the campus, including: bed assignment, unit staffing (scheduling, balancing, casual labor utilization), house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT RNs, and Resource Team (RNs, NAs, PCAs, HUCs, and BHTs) plus non-clinical roles such as Office Supervisor, Transport Supervisor, Dispatchers, Placement Reps, and Information Specialists.

As an RN House Supervisor you will be leading a high quality team with expertise in patient care. Our amazing leaders continually provide leadership in clinical, financial, and personnel as well as active participation in department shared leadership and facility wide committees. As a member of our team, you will play a vital role in ensuring our patients receive the best care possible. This position will be working at both Banner University Medical Center Tucson and South Tucson. If you're experienced in acute care and looking for a great growth opportunity, this is the job for you. Apply today!

This is for a Full Time, Night Shift (7:00PM-7:30AM). This position works three-12 hour shifts per week. Holiday and weekend availability is required. You will also have the opportunity to utilize our self-scheduling tool for shift and weekend coverage. Enjoy a flat rate $3.00/hour weekend shift differential.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center's Magnet Recognition Program for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY
This position provides administrative supervision of campus workflow, resource utilization and management, and operations for all clinical and non-clinical departments during assigned shift. Responds to facility emergency situations, initiates disaster notification processes, facilitates patient placement and communicates with media.
CORE FUNCTIONS
1. Assesses overall staffing effectiveness and adequate throughput by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services according to census, acuity, and responsible use of labor budget.
2. Responds to and assesses all codes and other crisis situations, implements plan, and evaluates response. Understands and utilizes the appropriate chain of command as needs arise.
3. Serves as a professional resource to patients, families, physicians, and staff by prioritizing, mediating and resolving concerns. Interprets organizational policies and facilitates patient-centered care.
4. Interprets and ensures regulatory compliance of business entity policy and procedures. Provides expertise and serves as a resource to committees and departments.
5. Demonstrates an expectation and support for continuous quality improvement.
6. Demonstrates leadership through coaching, performance evaluations, corrective actions and development opportunities to create a culture of learning. Functions as a role model and encourages staff to participate in their own development.
7. May be responsible for selection, orientation, on-boarding, and retention.
8.This position must know the resources needed to resolve problems and when to use them in order to facilitate facility operations, particularly during off hours. Internal customers: All levels of nursing management and staff, medical staff, and other health care members for the purpose of integrating services, improving patient care, ensuring effective communications and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues, physicians regarding patient care, and JCAHO, state, federal and community agencies regarding compliance with laws and regulations. This position is pivotal for the organization in maintaining effective patient care and throughput and facilitating patient, employee and physician satisfaction.
MINIMUM QUALIFICATIONS
BSN or MSN required for all new hires to the position after May 1, 2018. Incumbents in the position as of May 1, 2018 must possess a strong knowledge of nursing and/or healthcare operations as normally obtained through a bachelor's degree in nursing, healthcare, or related field.
Requires a current RN license in state of practice. ACLS certification required. (Note: ACLS is not required for incumbents working in a Behavioral Health Hospital setting). PALS certification may be required, based on facility assignment.
Must possess a strong knowledge and understanding of the provision of clinical care as normally demonstrated through 3 years of experience in an acute care setting. Requires excellent, demonstrated verbal and written communication, negotiation, problem solving and conflict resolution skills; high level and critical decision making ability; comprehension of law, policies, procedures, standards and practices. Must be effective in matrix management. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

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