Dispatch Manager Jobs in Miami, FL (NOW HIRING)

Position Summary

The Dispatch Lead is responsible for overseeing all live dispatch operations during their assigned shift, ensuring operational excellence, team accountability, and marketplace fulfillment. This role serves as the operational leader on duty and is responsible for supervising the Dispatch Team, Fulfillment Team, and On-Call Support Team to ensure every job is accurately scheduled, fully staffed, and successfully executed.

The Dispatch Lead acts as the primary escalation point for operational issues, manages shift performance, coordinates cross-functional communication, and ensures company SOPs are consistently followed while maintaining a high standard of customer service.

Leadership Responsibilities

The Dispatch Lead directly oversees:

• Dispatch Live Operators – Calendar management, QA, scheduling accuracy, dispatch execution, live operations, and day-to-day coaching.
• Fulfillment Team – Sourcing movers and drivers, monitoring same-day and next-day marketplace fulfillment, applying bonuses, and escalating staffing risks.
• On-Call Support Team – Communicating with movers and drivers regarding live operational updates, arrival issues, delays, job changes, and customer-related concerns.
• Training & Development – Assist with onboarding, training, coaching, and continuous development of the Dispatch Live Operators, Fulfillment Team, and On-Call Support Team to ensure all employees are proficient in SOPs, systems, and operational best practices.

Key Responsibilities

Shift Operations

• Lead all dispatch operations during the assigned shift.
• Ensure proper staffing and workload distribution across all teams.
• Serve as the first point of escalation before issues reach the Dispatch Manager.
• Conduct shift handoffs and communicate unresolved issues to the incoming lead.

Dispatch & Calendar Management

• Maintain calendar accuracy and job integrity.
• Verify all jobs pass QA prior to dispatch.
• Ensure jobs are assigned correctly by metro, job type, and schedule.
• Escalate booking discrepancies and operational risks immediately.

Marketplace Fulfillment

• Oversee same-day and next-day fulfillment across all markets.
• Direct the Fulfillment Team in sourcing missing movers and drivers.
• Monitor marketplace capacity and proactively address staffing shortages.
• Coordinate with Area Managers to resolve fulfillment gaps before jobs become at risk.

Live Operations

• Monitor active jobs throughout the day.
• Coordinate communication between dispatch, movers, drivers, and Area Managers.
• Ensure the On-Call Support Team is actively managing live operational issues, including delays, callouts, ETA updates, and customer communication.
• Escalate high-priority operational issues as needed.

Quality & Performance

• Ensure compliance with all dispatch SOPs and operational standards.
• Monitor team productivity and provide real-time coaching.
• Identify process improvement opportunities and communicate recommendations to the Dispatch Manager.
• Submit end-of-shift operational reports detailing performance, escalations, and outstanding action items.

Success Measures

The Dispatch Lead is accountable for maintaining:

• 98%+ Calendar Accuracy
• 95%+ On-Time Job Execution
• 100% Shift Coverage
• Timely Marketplace Fulfillment for Same-Day & Next-Day Jobs
• Accurate QA and Dispatch Execution
• Complete Shift Reporting and Handoff Documentation
• Effective communication across Dispatch, Fulfillment, Support, and Operations teams

Ideal Candidate

• Demonstrated leadership in dispatch, logistics, or operations.
• Strong decision-making and problem-solving skills under pressure.
• Excellent communication and organizational abilities.
• High attention to detail and accountability.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to lead teams, coach employees, and drive operational performance.
• Experience with marketplace fulfillment, scheduling systems, and live operations is preferred.

The Dispatch Lead sets the operational standard for every shift by ensuring jobs are fully staffed, teams remain accountable, and customers receive a seamless moving experience.

Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.