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Dispatch Manager Jobs in Lexington, SC (NOW HIRING)

spatco

Service Dispatch - Service Admin

Columbia, SC · On-site

$17 - $23/hr

You will work very closely with the service manager to ensure calls are scheduled, dispatched and ... Dispatch service technicians to appropriate locations according to customer requests and local ...

SPATCO

Service Dispatch - Service Admin

Columbia, SC · On-site

$17 - $23/hr

You will work very closely with the service manager to ensure calls are scheduled, dispatched and ... Dispatch service technicians to appropriate locations according to customer requests and local ...

State of South Carolina

Dispatcher I

Columbia, SC

$35K/yr

Under direct supervision, receives reports of smoke management, wildfires, law enforcement requests, storm damage and other emergency and non-emergency incidents. Appropriately dispatch fire ...

State of South Carolina

Dispatcher I

Columbia, SC · On-site

$35K/yr

Uses computer aided dispatch system to take smoke management information to ensure burner is within smoke management guidelines. Processes and records this information. * Performs dispatch and other ...

Roto-Rooter

Dispatcher

Columbia, SC · On-site

$16 - $17/hr

Receive and dispatch orders for service calls. * Prioritize calls according to urgency and importance * Use radio, phone or computer to send crews, vehicles or other field units to appropriate ...

Roto-Rooter

Dispatcher

Columbia, SC · On-site

$16 - $17/hr

Receive and dispatch orders for service calls. * Prioritize calls according to urgency and importance * Use radio, phone or computer to send crews, vehicles or other field units to appropriate ...

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All JobsDispatch JobsDispatch Manager JobsDispatch Manager Jobs in Lexington, SC

Dispatch Manager information

See Lexington, SC salary details

$25.7K

$53.8K

$88.6K

How much do dispatch manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dispatch manager in Lexington, SC is $53,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $61,200.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs

What are the most commonly searched types of Dispatch jobs in Lexington, SC?

The most popular types of Dispatch jobs in Lexington, SC are:

What are popular job titles related to Dispatch Manager jobs in Lexington, SC?

For Dispatch Manager jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Dispatch Manager jobs in Lexington, SC look for?

The top searched job categories for Dispatch Manager jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Dispatch Manager jobs?

Cities near Lexington, SC with the most Dispatch Manager job openings:

Dispatch Manager jobs near you

Dispatch Manager

Active Day Senior Care, Inc.

Columbia, SC • On-site

Full-time

Re-posted 14 days ago

Job description

**DAILY PAY AVAILABLE**
Active Day has an available opportunity for a Regional Dispatch Manager to join our team.
APPLY TODAY!
Job Summary
The Regional NEMT Dispatch Manager oversees the dispatch department for non-emergency medical transportation (NEMT) services. This role is responsible for managing dispatch staff, ensuring effective trip scheduling and real-time coordination, and maintaining high standards of on-time performance, customer service, and compliance. The Dispatch Manager works closely with drivers, operations leadership, brokers, and facilities to ensure safe and efficient transportation for all passengers.
Qualifications
  • High school diploma or GED required; some college or formal training in transportation, logistics, or healthcare preferred.
  • 3+ years of experience in dispatch, call center, NEMT, paratransit, or transportation operations required.
  • 1-2+ years of supervisory or lead experience in a dispatch or call center environment strongly preferred.
  • Experience with NEMT brokers, paratransit, or medical transportation contracts is a plus.
  • Strong leadership, team-building, and coaching skills.
  • Solid understanding of dispatch operations, trip scheduling, and routing principles.
  • Proficiency with dispatch/scheduling software, GPS tools, and standard office applications (Excel, Word, email).
  • Excellent communication skills (verbal and written) and a professional phone manner.
  • Strong problem-solving and decision-making abilities in a fast-paced, time-sensitive environment.
  • High attention to detail and accuracy in data entry, documentation, and reporting.
  • Customer-service focused and compassionate toward the needs of passengers and healthcare partners.
  • Calm, organized, and effective under pressure, especially during service disruptions or high call volume.
  • Reliable, ethical, and committed to safety, compliance, and quality service.
  • High call volume and real-time operational demands.
  • Ability to work a flexible scheduled: May require shift work, including early mornings, evenings, weekends, and holidays, as well as on-call support depending on operation size.
  • Ability to speak clearly and hear well enough to perform dispatch and supervisory duties.

Job Responsibilities
  • Oversee daily dispatch operations, including trip assignment, routing, and real-time monitoring.
  • Ensure trips are scheduled and dispatched in accordance with company policies, broker rules, and regulatory requirements.
  • Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments.
  • Develop and implement routing strategies to improve on-time performance and reduce deadhead, mileage, and wait times.
  • Hire, train, schedule, and supervise dispatchers and call-takers.
  • Provide daily direction, coaching, and support to dispatch staff.
  • Conduct regular performance evaluations and address performance or attendance issues as needed.
  • Promote a positive team environment focused on communication, accountability, and customer service.
  • Ensure dispatchers provide professional, courteous, and accurate information to drivers, passengers, facilities, and brokers.
  • Handle escalated calls and complex service issues that dispatchers cannot resolve.
  • Coordinate closely with Driver Management/Transportation Management on staffing, coverage, and service concerns.
  • Support clear communication between dispatch, drivers, and other departments (Maintenance, HR, Billing, etc.).
  • Ensure dispatch operations comply with HIPAA, ADA, DOT, state/local NEMT regulations, and broker guidelines.
  • Verify that special needs (wheelchair, stretcher, bariatric, escorts, oxygen, etc.) are correctly noted and accommodated in scheduling.
  • Support incident management by documenting and communicating service issues, accidents, or complaints to appropriate leadership.
  • Reinforce safety protocols with dispatch staff and drivers (e.g., no routing drivers into unsafe conditions, proper trip notes, etc.).
  • Oversee effective use of dispatch software, GPS/AVL, and communication systems (phones, radios, tablets/apps).
  • Identify and troubleshoot issues with systems and processes that affect dispatch performance.
  • Develop or refine standard operating procedures (SOPs) for scheduling, will-calls, cancellations, and same-day changes.
  • Participate in or lead projects to improve efficiency, service quality, and data accuracy.
  • Track and analyze key metrics such as on-time performance, call answer times, hold times, trip denials, and dispatch errors.
  • Provide regular reports and updates to Transportation Manager/Director of Operations.
  • Use data to identify trends, training needs, and opportunities for process changes.
  • Support contract and broker reporting requirements as needed.

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