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Dispatch Manager Jobs in Kennewick, WA (NOW HIRING)

Apollo Mechanical Contractors

Service Dispatcher

Kennewick, WA · On-site

$18.75 - $25/hr

... dispatch the Technicians as service calls are completed · Schedule return trips with customers ... managers, employees and company customers · Keep customers appraised as to company schedule and ...

Christensen, Inc.

HSSE Manager

Richland, WA · On-site

$75K - $90K/yr

This position partners closely with General Managers, Operations Managers, Dispatch, Maintenance, and field personnel to ensure compliance with company policies and applicable federal, state, and ...

CENTRAL WASHINGTON ASPHALT

Be Seen First

Commercial Driver's License A Truck Driver

Milton Freewater, OR · On-site

$26 - $31/hr

Communicate with management and dispatch to ensure sufficient coverage to meet the changing needs of the business * Be available to team members to ensure consistent two-way communication to keep ...

CENTRAL WASHINGTON ASPHALT

Be Seen First

Commercial Driver's License A Truck Driver

Benton City, WA · On-site

$26 - $31/hr

Communicate with management and dispatch to ensure sufficient coverage to meet the changing needs of the business * Be available to team members to ensure consistent two-way communication to keep ...

pca

Load Planner

Wallula, WA · On-site

Experience with TMW dispatch system & Omnitracs satellites. Knowledge/Skills/Abilities: PC skills including Excel, Word and Outlook Strong communication skills Time management & analytical skills ...

wm

CDL Container Delivery Driver

Kennewick, WA · On-site

$26.75/hr

Notifies Dispatch or Route Manager of issues as prescribed by Service Machine protocol, including blocked containers, potential missed pick-ups or problems that arise on the route. * Communicates ...

Muhlenberg College

Police Lieutenant

Prosser, WA

Dispatch for short and/or extended periods of time based on departmental needs and in accordance ... People Management: Provide effective leadership, direction, and support to assigned staff. This ...

Muhlenberg College

Police Lieutenant

Prosser, WA · On-site

Dispatch for short and/or extended periods of time based on departmental needs and in accordance ... People Management: Provide effective leadership, direction, and support to assigned staff. This ...

Packaging Corporation of America

Load Planner

Wallula, WA · On-site

$70K - $80K/yr

Experience with TMW dispatch system & Omnitracs satellites. Knowledge/Skills/Abilities: PC skills including Excel, Word and Outlook Strong communication skills Time management & analytical skills ...

CHRISTENSEN INC

HSSE Field Specialist

Richland, WA · On-site

This position partners closely with General Managers, Operations Managers, Dispatch, Maintenance, and field personnel to ensure compliance with company policies and applicable federal, state, and ...

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Dispatch Manager information

See Kennewick, WA salary details

$30.4K

$63.7K

$104.9K

How much do dispatch manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for dispatch manager in Kennewick, WA is $63,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $72,500.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What are the most commonly searched types of Dispatch jobs in Kennewick, WA?

The most popular types of Dispatch jobs in Kennewick, WA are:

What are popular job titles related to Dispatch Manager jobs in Kennewick, WA?

For Dispatch Manager jobs in Kennewick, WA, the most frequently searched job titles are:

What job categories do people searching Dispatch Manager jobs in Kennewick, WA look for?

The top searched job categories for Dispatch Manager jobs in Kennewick, WA are:

What cities near Kennewick, WA are hiring for Dispatch Manager jobs?

Cities near Kennewick, WA with the most Dispatch Manager job openings:

Dispatch Manager jobs near you

Service Dispatcher

Kennewick, WA • On-site

Apollo Mechanical Contractors
Construction • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Apollo Mechanical Contractorsexternal

$18.75 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Service Dispatcher
The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to:

· Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed

· Schedule return trips with customers when parts are in

· Maintain the on-call schedule for Service Technicians

· Maintain customer database with current information

· Communicate clearly with department managers, employees and company customers

· Keep customers appraised as to company schedule and requested lead-times

· Provide accounting with maintenance contract billing information

· Prepare service invoices and timecards for processing

Responsibilities

· Take incoming customer calls.

· Create, Schedule and coordinate service orders as calls are received.

· Dispatch Service Technicians

· Respond to all messages left overnight.

· Maintain the dispatch board / schedule.

· Forecast workload for 2 – 3+ days out.

· Prepare paperwork for all manufacture warranty parts.

· Facilitate return of warranty parts.

· Update service database from service ticket.

· Process weekly timecards.

· Take customer payments over the phone.

· Other duties as assigned.

Requirements and Experience

· Advanced customer service skills

· Ability to multi-task

· Organized

· Knowledge of industry is recommended but not required

· Computer skills

· High school diploma or general education degree (GED)

· Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

All employees are subject to a pre-employment drug screen.

Affirmative Action/EEO Statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

Benefits
• Medical, Dental, and Vision
• 401K with company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

What Apollo Mechanical Contractors employees say

Pay

Benefits

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