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Dispatch Customer Service Rep Jobs (NOW HIRING)

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

EVA LOGISTICS INC.

Dispatcher

Aurora, CO · On-site

$40K - $45K/yr

Dispatch Customer Service Representative Job Overview: The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers ...

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Dispatch Customer Service Rep information

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How much do dispatch customer service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatch customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a dispatch customer service rep do?

A Dispatch Customer Service Representative is responsible for coordinating communication between customers and service providers, such as drivers or technicians. They receive service requests, schedule appointments, and dispatch the appropriate personnel to the job site. Additionally, they handle customer inquiries, track service progress, and resolve any issues that may arise during the process. Their role ensures efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service rep?

To thrive as a Dispatch Customer Service Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring efficient coordination, timely service delivery, and positive customer experiences in fast-paced environments.

How does a dispatch customer service rep typically handle high-pressure situations when multiple service requests come in simultaneously?

A Dispatch Customer Service Rep is often required to juggle multiple service requests at once, especially during peak hours or emergency situations. To manage this effectively, they rely on strong organizational skills, clear communication, and the prioritization of tasks based on urgency and available resources. Most companies provide comprehensive dispatching software to assist with tracking assignments and coordinating with field technicians. Teamwork is essential, as reps frequently collaborate with other dispatchers and service teams to ensure efficient and timely responses to all customer needs.

What is the difference between Dispatch Customer Service Rep vs Customer Support Specialist?

AspectDispatch Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma; some roles may require industry-specific certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, logistics offices, transportation hubsCustomer service departments, call centers, online support
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, tech, service industries
Comparison Search IntentYesNo

The Dispatch Customer Service Rep primarily handles coordinating deliveries, scheduling, and communication with drivers or field staff in logistics or transportation settings. Customer Support Specialists focus on assisting customers with product or service inquiries across various industries. While both roles involve customer interaction, Dispatch Customer Service Reps are more involved in operational coordination, whereas Customer Support Specialists focus on resolving customer issues and providing information.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, basic computer knowledge, and the ability to handle stressful situations. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and sometimes a skills assessment.

What states have the most Dispatch Customer Service Rep jobs?

States with the most job openings for Dispatch Customer Service Rep jobs include:

Dispatch Customer Service Rep jobs near you

Service Dispatch - Customer Service

Securitas Technology

Hopkins, MN • On-site

$17.25 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

15th of 116 rated security

Job description

Service Dispatch Specialist I
Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

 

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician’s schedules, providing them with their assignments throughout the day, working with them to assess urgent tickets that come in, and making adjustments to ETA’s as necessary. Additionally you will be required to accommodate any work-related request from your supervisor or manager.

Some essential functions include:

  • Take incoming customer calls
  • Schedule and coordinate service calls
  • Create dispatch tickets for service calls
  • Dispatch service technicians to their calls
  • Debrief service technicians after completion of each call
  • Update the system with the technicians on call and time off schedules
  • Respond to all email and incoming messages from numerous mailboxes
  • Maintain the dispatch board/schedule.
  • Forecast workload for 2–3 days out
  • Contact customers with a “parts pending “ status as parts are received for calls
  • Participate in daily conference calls with DSM’s (District Service Manager), where you will escalate SLA and technician availability concerns
  • Perform on-the-job training as needed
  • Provide technician support regarding ticket information, directions, promised scheduled times, parts needed or any other pertinent information
  • Acknowledge all new and update existing tickets


Minimum Requirements to include:

  • High School Diploma required
  • Some college Preferred
  • Minimum of 1-3 years’ work experience in customer service or a call center environment
  • Ability to accurately type 40 + words a minute
  • Good multitasking and prioritization skills
  • The ability to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude and continuous improvement
  • Interface with customers
  • Function well within a team environment
  • Microsoft Word and Excel skills
  • Flexible schedule

Securitas offers comprehensive benefits including:

  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

What Securitas Technology employees say

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