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Dispatch Customer Service Rep Jobs (NOW HIRING)

Radford Overhead Doors Inc

Dispatcher/CSR

San Diego, CA

$18 - $22.50/hr

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing ...

Delta360

Weekend Dispatcher / CSR

Baton Rouge, LA · Hybrid

$16.25 - $20.50/hr

This is a hybrid role: you'll handle customer service requests on behalf of the dispatch team while ... Prior dispatch, logistics, CSR, or transportation operations experience. * Comfort working across ...

JMI Resource

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Dispatcher / CSR (Temp-to-Perm)

Jacksonville, FL · On-site

$18 - $22/hr

Dispatcher / Customer Service Representative (Temp-to-Perm) Location: Jacksonville, FL (In-Office ... Schedule and dispatch technicians or drivers efficiently based on priority and location * Monitor ...

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How much do dispatch customer service rep jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for dispatch customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatch Customer Service Rep typically handle high-pressure situations when multiple service requests come in simultaneously?

A Dispatch Customer Service Rep is often required to juggle multiple service requests at once, especially during peak hours or emergency situations. To manage this effectively, they rely on strong organizational skills, clear communication, and the prioritization of tasks based on urgency and available resources. Most companies provide comprehensive dispatching software to assist with tracking assignments and coordinating with field technicians. Teamwork is essential, as reps frequently collaborate with other dispatchers and service teams to ensure efficient and timely responses to all customer needs.

What is the difference between Dispatch Customer Service Rep vs Customer Support Specialist?

AspectDispatch Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma; some roles may require industry-specific certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, logistics offices, transportation hubsCustomer service departments, call centers, online support
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, tech, service industries
Comparison Search IntentYesNo

The Dispatch Customer Service Rep primarily handles coordinating deliveries, scheduling, and communication with drivers or field staff in logistics or transportation settings. Customer Support Specialists focus on assisting customers with product or service inquiries across various industries. While both roles involve customer interaction, Dispatch Customer Service Reps are more involved in operational coordination, whereas Customer Support Specialists focus on resolving customer issues and providing information.

What are the key skills and qualifications needed to thrive as a Dispatch Customer Service Rep, and why are they important?

To thrive as a Dispatch Customer Service Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring efficient coordination, timely service delivery, and positive customer experiences in fast-paced environments.

What does a Dispatch Customer Service Rep do?

A Dispatch Customer Service Representative is responsible for coordinating communication between customers and service providers, such as drivers or technicians. They receive service requests, schedule appointments, and dispatch the appropriate personnel to the job site. Additionally, they handle customer inquiries, track service progress, and resolve any issues that may arise during the process. Their role ensures efficient service delivery and high customer satisfaction.
What states have the most Dispatch Customer Service Rep jobs? States with the most job openings for Dispatch Customer Service Rep jobs include:
Dispatch Customer Service Rep jobs near you

Lead Dispatcher - Customer Service Rep

Lowe Plumbing Company

Claremore, OK • On-site

$20 - $22/hr

Other

Medical, PTO

Posted 3 days ago

Job description

Lead Dispatcher - Customer Service Rep

Make your mark as a full-time Lead Dispatcher - Customer Service Rep with Lowe Plumbing Service in Claremore, OK!

Job Snapshot:

Pay: $20.00 - $22.00 per hour

Schedule: 7:30 am to 5:00 pm

Benefits: Health insurance, performance bonuses, PTO, paid holidays, available overtime, and paid vacation after one year

What We're Looking For:
  • 4-year degree
  • Microsoft 365 and Google Workspace proficiency
  • Excellent organizational skills, time management abilities, and attention to detail
  • Professional communication skills and comfort with speaking over the phone
  • Preferred - 1+ years of work experience in an office or customer-facing environment
  • Preferred - Experience using ServiceTitan or a similar field management software
The Work You'll Do:

Our Lead Dispatcher - Customer Service Rep keeps the daily jobs running smoothly and helps ensure customers receive prompt assistance. You're the friendly person who greets customers when they call, email, or text the office in need of quality plumbing services. You'll speak with customers about their needs and schedule services based on urgency. We'll provide you with scripts you can follow to help make customer interactions easy. Throughout the day, you'll monitor the dispatch board and communicate with the technicians to make sure everything is on schedule. Your upbeat personality and dedication to customer service will help make every day a great one!

The Bigger Picture:

At Lowe Plumbing Service, we embody the spirit of a small, family-owned business while ambitiously planning our future growth and expansion. For over five years, we've been delivering exceptional customer service and completing top-notch projects for residential and commercial clients. From general maintenance to complex repairs and installations, no problem is too big or too small for our talented team. That's why our motto is "If it doesn't flow...call Lowe!" Joining us means becoming part of a trustworthy, growth-oriented team where we work together to take excellent care of our customers!

Let's Get Started: You're minutes away from applying to the future that you deserve! Just fill out our initial application to become our Lead Dispatcher - Customer Service Rep.

Must have the ability to pass a background check and drug screening test.

Apply