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Dispatch Customer Service Rep Jobs (NOW HIRING)

MCI Careers

Dispatch Customer Service Representative

$16.50 - $22.25/hr

We're hiring Dispatch Customer Service Representatives to join our growing team! In this role, you'll provide inbound customer support, help desk assistance, technical troubleshooting, and back ...

LHH US

Dispatch/Customer Service

Elmsford, NY

$25 - $30/hr

Dispatch/Customer Service - Elmsford, NY LHH Recruitment Solutions is seeking a Dispatcher on behalf of a client in Elmsford, NY. This is a contract opportunity expected to run through the end of the ...

Arrow Workforce Solutions

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Bilingual Spanish Customer Service Representative

Lake Elmo, MN · On-site

$20/hr

Dispatch / Customer Service Representative Location: Lake Elmo, MN Schedule: Shift 7AM-4PM Mon-Fri Pay Rate: $20 Position Overview We are seeking a dependable and customer-focused Dispatch / Customer ...

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Arrow Workforce Solutions

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Bilingual Spanish Customer Service Representative

Lake Elmo, MN · On-site

$20/hr

Dispatch / Customer Service Representative Location: Lake Elmo, MN Schedule: Shift 7AM-4PM Mon-Fri Pay Rate: $20 Position Overview We are seeking a dependable and customer-focused Dispatch / Customer ...

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How much do dispatch customer service rep jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for dispatch customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Dispatch Customer Service Rep typically handle high-pressure situations when multiple service requests come in simultaneously?

A Dispatch Customer Service Rep is often required to juggle multiple service requests at once, especially during peak hours or emergency situations. To manage this effectively, they rely on strong organizational skills, clear communication, and the prioritization of tasks based on urgency and available resources. Most companies provide comprehensive dispatching software to assist with tracking assignments and coordinating with field technicians. Teamwork is essential, as reps frequently collaborate with other dispatchers and service teams to ensure efficient and timely responses to all customer needs.

What is the difference between Dispatch Customer Service Rep vs Customer Support Specialist?

AspectDispatch Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma; some roles may require industry-specific certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, logistics offices, transportation hubsCustomer service departments, call centers, online support
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, tech, service industries
Comparison Search IntentYesNo

The Dispatch Customer Service Rep primarily handles coordinating deliveries, scheduling, and communication with drivers or field staff in logistics or transportation settings. Customer Support Specialists focus on assisting customers with product or service inquiries across various industries. While both roles involve customer interaction, Dispatch Customer Service Reps are more involved in operational coordination, whereas Customer Support Specialists focus on resolving customer issues and providing information.

What are the key skills and qualifications needed to thrive as a Dispatch Customer Service Rep, and why are they important?

To thrive as a Dispatch Customer Service Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring efficient coordination, timely service delivery, and positive customer experiences in fast-paced environments.

What does a Dispatch Customer Service Rep do?

A Dispatch Customer Service Representative is responsible for coordinating communication between customers and service providers, such as drivers or technicians. They receive service requests, schedule appointments, and dispatch the appropriate personnel to the job site. Additionally, they handle customer inquiries, track service progress, and resolve any issues that may arise during the process. Their role ensures efficient service delivery and high customer satisfaction.
What states have the most Dispatch Customer Service Rep jobs? States with the most job openings for Dispatch Customer Service Rep jobs include:
Dispatch Customer Service Rep jobs near you
Dispatch & Customer Service Representative

Dispatch & Customer Service Representative

Ozinga

Chicago, IL • On-site

$52K - $64K/yr

Other

Medical, Dental, Vision, Retirement

Posted 7 days ago

Ozinga rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Concrete Dispatch & Customer Service Representative

Overview Salary: $52,000 - $64,000 Annually Schedule: Monday - Saturday; Start/End Times Vary Depending On Customer Need

Summary: The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Job Responsibilities and Qualifications: Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed. Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance. Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime. Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations. Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards. Minimum 3 years of work experience required, preferably in the concrete or construction industry; familiarity with dispatch systems is a plus. Strong multitasking, math, and communication skills are essential; must be comfortable working independently in a fast-paced environment.

Benefits Information: At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include: Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind. Retirement Plan Options – Helping you build a secure future. Voluntary Benefits – Helping you to cover unexpected expenses. Work-Life Balance – Supporting flexibility so you can thrive in every area of your life. Employee Assistance Program – Offering confidential support for personal and professional challenges. Wellness Program – Promoting a healthy lifestyle through resources and incentives. We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

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