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Dispatch Customer Service Rep Jobs (NOW HIRING)

Coats

Dispatch Customer Service Representative

Antioch, TN · On-site

$15.50 - $21/hr

Dispatch Customer Service Representative The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and ...

Coats

Dispatch Customer Service Representative

La Vergne, TN · On-site

$15.25 - $20.75/hr

As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address ...

CRH

Dispatch/Customer Service Representative

Cortez, CO · On-site

$19 - $22/hr

Dispatch/Customer Service Representative AMAT Cortez, Colorado, United States Job ID: 521717 Four Corners Materials, a CRH company, is a member of the CRH West Division; Our purpose, commitment to ...

MCI Careers

Dispatch Customer Service Representative

Iowa, IA · On-site

$15 - $20.50/hr

We're hiring Dispatch Customer Service Representatives to join our growing team! In this role, you'll provide inbound customer support, help desk assistance, technical troubleshooting, and back ...

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How much do dispatch customer service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatch customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a dispatch customer service rep do?

A Dispatch Customer Service Representative is responsible for coordinating communication between customers and service providers, such as drivers or technicians. They receive service requests, schedule appointments, and dispatch the appropriate personnel to the job site. Additionally, they handle customer inquiries, track service progress, and resolve any issues that may arise during the process. Their role ensures efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service rep?

To thrive as a Dispatch Customer Service Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring efficient coordination, timely service delivery, and positive customer experiences in fast-paced environments.

How does a dispatch customer service rep typically handle high-pressure situations when multiple service requests come in simultaneously?

A Dispatch Customer Service Rep is often required to juggle multiple service requests at once, especially during peak hours or emergency situations. To manage this effectively, they rely on strong organizational skills, clear communication, and the prioritization of tasks based on urgency and available resources. Most companies provide comprehensive dispatching software to assist with tracking assignments and coordinating with field technicians. Teamwork is essential, as reps frequently collaborate with other dispatchers and service teams to ensure efficient and timely responses to all customer needs.

What is the difference between Dispatch Customer Service Rep vs Customer Support Specialist?

AspectDispatch Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma; some roles may require industry-specific certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, logistics offices, transportation hubsCustomer service departments, call centers, online support
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, tech, service industries
Comparison Search IntentYesNo

The Dispatch Customer Service Rep primarily handles coordinating deliveries, scheduling, and communication with drivers or field staff in logistics or transportation settings. Customer Support Specialists focus on assisting customers with product or service inquiries across various industries. While both roles involve customer interaction, Dispatch Customer Service Reps are more involved in operational coordination, whereas Customer Support Specialists focus on resolving customer issues and providing information.

What states have the most Dispatch Customer Service Rep jobs?

States with the most job openings for Dispatch Customer Service Rep jobs include:

Dispatch Customer Service Rep jobs near you

Dispatch Customer Service Representative

Coats

Antioch, TN • On-site

$15.50 - $21/hr

Other

Posted 10 days ago

Job description

Dispatch Customer Service Representative

The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and enthusiastic individual to join our team as a Dispatch Customer Service Representative. This is a full-time position working a hybrid schedule onsite at our headquarters in LaVergne, TN. Candidates must reside local to LaVergne, TN. As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience. This role involves effective communication skills, problem solving skills and a commitment to maintaining high customer satisfaction.

Key Responsibilities:

  • Maintain high customer service standards to attract and retain customers
  • Handle customer inquiries via phone, email and chat
  • Respond to all inquiries, issues, and complaints in a timely manner
  • Manage high inbound and outbound call volumes in a timely manner
  • Utilize case management tools to track, document and manage customer cases
  • Receive and process domestic and export orders from customers and distributors
  • Distribute literature on company products as requested
  • Advise customers of order status or dispatch work orders
  • Dispatch service technicians to repair equipment as needed
  • Resolve customer issues and needs in a professional manner
  • Process shortages, damages, or product service needs
  • Document and update customer records
  • Provide quotes as needed
  • Invoice and process payments including credits and debits as required
  • Must be able to back up team members and keep a positive, supportive attitude towards the company, job, customers, and co-workers
  • Consistently meet or exceed company expectations for productivity and accuracy levels
  • Other duties as assigned

Qualifications:

Education:

  • High school diploma or GED equivalent required
  • Relevant college courses and/or degree preferred

Experience :

  • Minimum 2 years customer service experience; 3–5 years preferred
  • Contact center experience
  • Bilingual (English/Spanish) a plus.

Skills & Abilities:

  • Outstanding customer service and people skills
  • Demonstrated excellent oral and written communication skills
  • Exceptional organization and time management skills
  • Ability to effectively prioritize work and handle multiple projects
  • Experience navigating multiple computer screens and programs while interacting with customers
  • Excellent analytical skills
  • Team oriented

Technical Proficiency:

  • Proficient PC skills
  • Experience with Windows-based computer applications

Professional Traits:

  • High level of integrity and professionalism

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

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