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Dispatch Customer Service Rep Jobs (NOW HIRING)

Securitas Technology

Service Dispatch - Customer Service

Shakopee, MN · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

Securitas Technology

Service Dispatch - Customer Service

Savage, MN · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician ...

Securitas Technology

Service Dispatch - Customer Service

Burnsville, MN · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

Securitas Technology

Service Dispatch - Customer Service

Lakeville, MN · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

Securitas Technology

Service Dispatch - Customer Service

Minneapolis, MN · On-site

$17.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician ...

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Dispatch Customer Service Rep information

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How much do dispatch customer service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatch customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a dispatch customer service rep do?

A Dispatch Customer Service Representative is responsible for coordinating communication between customers and service providers, such as drivers or technicians. They receive service requests, schedule appointments, and dispatch the appropriate personnel to the job site. Additionally, they handle customer inquiries, track service progress, and resolve any issues that may arise during the process. Their role ensures efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service rep?

To thrive as a Dispatch Customer Service Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring efficient coordination, timely service delivery, and positive customer experiences in fast-paced environments.

How does a dispatch customer service rep typically handle high-pressure situations when multiple service requests come in simultaneously?

A Dispatch Customer Service Rep is often required to juggle multiple service requests at once, especially during peak hours or emergency situations. To manage this effectively, they rely on strong organizational skills, clear communication, and the prioritization of tasks based on urgency and available resources. Most companies provide comprehensive dispatching software to assist with tracking assignments and coordinating with field technicians. Teamwork is essential, as reps frequently collaborate with other dispatchers and service teams to ensure efficient and timely responses to all customer needs.

What is the difference between Dispatch Customer Service Rep vs Customer Support Specialist?

AspectDispatch Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma; some roles may require industry-specific certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, logistics offices, transportation hubsCustomer service departments, call centers, online support
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, tech, service industries
Comparison Search IntentYesNo

The Dispatch Customer Service Rep primarily handles coordinating deliveries, scheduling, and communication with drivers or field staff in logistics or transportation settings. Customer Support Specialists focus on assisting customers with product or service inquiries across various industries. While both roles involve customer interaction, Dispatch Customer Service Reps are more involved in operational coordination, whereas Customer Support Specialists focus on resolving customer issues and providing information.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, basic computer knowledge, and the ability to handle stressful situations. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and sometimes a skills assessment.

What states have the most Dispatch Customer Service Rep jobs?

States with the most job openings for Dispatch Customer Service Rep jobs include:

Dispatch Customer Service Rep jobs near you

Dispatcher/ Customer Service Representative (CSR)

Mr. Rooter Plumbing Of Orange County

Anaheim, CA

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 16 days ago

Job description

Join the Mr. Rooter Plumbing Team!

Are you organized, customer-focused, and thrive in a fast-paced environment? Mr. Rooter Plumbing is looking for a dependable and motivated Dispatcher / Customer Service Representative (CSR) to join our growing team!

This role is essential to the success of our daily operations by providing excellent customer service, managing technician schedules, coordinating service calls, and ensuring smooth communication between customers and field technicians.

If you are detail-oriented, professional, and enjoy helping people, we would love to meet you!

Compensation

Competitive hourly pay based on experience, skill level, and qualifications.


What You’ll Do

  • Answer incoming customer calls professionally and courteously.
  • Schedule plumbing service appointments and maintain technician calendars.
  • Dispatch technicians efficiently based on availability, location, and urgency of calls.
  • Communicate job details clearly to technicians and customers.
  • Follow up with customers regarding appointments, estimates, and completed work.
  • Maintain accurate customer records, job notes, invoices, and documentation.
  • Assist with rescheduling, emergency requests, and routing changes as needed.
  • Monitor technician progress throughout the day and adjust schedules accordingly.
  • Support office operations and administrative tasks when necessary.
  • Deliver exceptional customer service and maintain a positive, professional attitude.

What We’re Looking For

  • Previous dispatching, customer service, call center, or office experience preferred
  • Strong communication and multitasking skills
  • CSR/ Dispatching Plumbing experience a plus!
  • Excellent organizational and time management abilities
  • Ability to remain calm and professional in a fast-paced environment
  • Comfortable using computers, scheduling software, and multiple phone systems
  • Strong problem-solving and customer service skills
  • Dependable, detail-oriented, and team-focused
  • Plumbing or home service industry experience is a plus

Why Join Mr. Rooter Plumbing?

What We Offer:

Professional advancement through sponsored training and continuous development

Health & wellness package including medical, dental, vision, short-term disability, and life coverage

Flexible scheduling options

Every Other Weekend Off

Closed Sundays

Stable, year-round work

Company-wide family events and team celebrations

Supportive team environment and growth opportunities

Ready to Join the Team?

Apply Within Today!

Apply