ZipRecruiter

Log In

1

Dispatch Customer Service Rep Jobs (NOW HIRING)

Securitas Technology

Service Dispatch - Customer Service

Shakopee, MN · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

Securitas Technology

Service Dispatch - Customer Service

Savage, MN · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician ...

Securitas Technology

Service Dispatch - Customer Service

Burnsville, MN · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

Securitas Technology

Service Dispatch - Customer Service

Lakeville, MN · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... This position regularly interacts with customers and internal representatives. The Service Call ...

previous pagenext page

Showing results 21-40

All JobsTransportation and Storage JobsLogistics JobsTransportation Dispatcher JobsDispatch Customer Service Rep Jobs

Dispatch Customer Service Rep information

See salary details

$9

$18

$26

How much do dispatch customer service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatch customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a dispatch customer service rep do?

A Dispatch Customer Service Representative is responsible for coordinating communication between customers and service providers, such as drivers or technicians. They receive service requests, schedule appointments, and dispatch the appropriate personnel to the job site. Additionally, they handle customer inquiries, track service progress, and resolve any issues that may arise during the process. Their role ensures efficient service delivery and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service rep?

To thrive as a Dispatch Customer Service Rep, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These competencies are crucial for ensuring efficient coordination, timely service delivery, and positive customer experiences in fast-paced environments.

How does a dispatch customer service rep typically handle high-pressure situations when multiple service requests come in simultaneously?

A Dispatch Customer Service Rep is often required to juggle multiple service requests at once, especially during peak hours or emergency situations. To manage this effectively, they rely on strong organizational skills, clear communication, and the prioritization of tasks based on urgency and available resources. Most companies provide comprehensive dispatching software to assist with tracking assignments and coordinating with field technicians. Teamwork is essential, as reps frequently collaborate with other dispatchers and service teams to ensure efficient and timely responses to all customer needs.

What is the difference between Dispatch Customer Service Rep vs Customer Support Specialist?

AspectDispatch Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma; some roles may require industry-specific certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, logistics offices, transportation hubsCustomer service departments, call centers, online support
Employer & Industry UsageTransportation, logistics, delivery companiesRetail, tech, service industries
Comparison Search IntentYesNo

The Dispatch Customer Service Rep primarily handles coordinating deliveries, scheduling, and communication with drivers or field staff in logistics or transportation settings. Customer Support Specialists focus on assisting customers with product or service inquiries across various industries. While both roles involve customer interaction, Dispatch Customer Service Reps are more involved in operational coordination, whereas Customer Support Specialists focus on resolving customer issues and providing information.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, basic computer knowledge, and the ability to handle stressful situations. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and sometimes a skills assessment.

What states have the most Dispatch Customer Service Rep jobs?

States with the most job openings for Dispatch Customer Service Rep jobs include:

Dispatch Customer Service Rep jobs near you

Dispatcher/Customer Service Representative

Mechanical One

Eustis, FL • On-site

$14.25 - $19.25/hr

Other

Re-posted 8 days ago

Job description

Dispatcher/Customer Service Representative

As a Dispatcher/Customer Service Representative, you will be a key player in maintaining operational efficiency by coordinating service calls and dispatching technicians. Your primary responsibility will be to assess customer needs and align them with technician availability, ensuring the delivery of high-quality service and seamless operations. Your ability to multitask, prioritize tasks, and handle scheduling challenges will be critical in supporting the overall success of our operations.

Key Responsibilities

  • Respond promptly to customer inquiries via phone and email, ensuring timely and accurate communication.
  • Provide detailed information regarding services, scheduling, and available options.
  • Efficiently manage service appointment scheduling and coordinate with dispatchers to ensure smooth operations and exceed customer expectations.
  • Maintain accurate records of appointments, customer details, and job statuses for reference and follow-up.
  • Address customer concerns or complaints professionally and resolve issues promptly.
  • Ensure proper follow-up to confirm issue resolution and ensure customer satisfaction.
  • Organize and maintain an up-to-date customer database and process all necessary documentation.
  • Assist with payment processing and invoicing, particularly in tenant/landlord situations.
  • Promote maintenance plans and other relevant products to enhance customer value.
  • Guide customers in making informed decisions about services to meet their needs.
  • Contribute to team discussions aimed at improving processes and enhancing service quality.
  • Maintain a clear board by moving unfinished calls to the following business day.
  • Update builders on work order statuses via builder portals.
  • Follow up on "parts ready" tickets and confirm scheduling with homeowners.

Requirements

  • High school diploma or equivalent.
  • Previous experience in dispatch, customer service, or a similar role preferred.
  • Experience in HVAC, plumbing, electrical, construction, or logistics industries is a plus.

Technical Skills:

  • Proficiency in scheduling and dispatching software (e.g., ServiceTitan).
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
  • Ability to use GPS tracking and mapping systems.
  • Data entry and record-keeping accuracy.

Communication & Customer Service Skills:

  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Ability to handle high-pressure situations and multitask effectively.
  • Professional and courteous phone etiquette.

Organizational & Analytical Skills:

  • Strong attention to detail and ability to prioritize tasks.
  • Ability to manage multiple service requests and coordinate field technicians efficiently.
  • Strong time management skills and ability to adapt to changing priorities.

Other Key Qualifications:

  • Ability to work independently and as part of a team.
  • Strong conflict-resolution skills and ability to de-escalate difficult customer interactions.
  • Familiarity with industry terminology and procedures is a plus.
  • Ability to work flexible hours, including evenings and weekends, if required.

Why Join?

  • Competitive compensation and benefits package.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Supportive team culture with growth and career development opportunities.
  • A chance to make a direct impact on customer satisfaction and operational efficiency.

If you're a highly organized, customer-focused professional looking for an exciting opportunity in dispatch and customer service, we encourage you to apply!

Apply